> For the complete documentation index, see [llms.txt](https://docs.digit.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.digit.org/sandbox/specifications/user-manual/complaints-user-manual/employee-user/configure-complaint-masters.md).

# Configure Complaint Masters

The Complaints require the configuration of master data, which is a means of fine-tuning product behaviour. Sandbox configures master data with default values as soon as you finish signing up. This means that Complaints is ready for use immediately.

The Complaints module requires the below masters:

<table><thead><tr><th width="198">Master Name</th><th>Purpose</th></tr></thead><tbody><tr><td>Complaint Type</td><td>Determines the list of complaint types and sub-types that a user can select from in the dropdowns when filing a complaint.</td></tr><tr><td>Department</td><td>The department that the complaint is mapped to. This is used solely for reporting purposes.</td></tr></tbody></table>

1. Navigate to **Complaints >> Configure** in the left panel. Click on **Edit Master**.

<figure><img src="https://383170073-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLTNzsJMDGVoewNjC1V95%2Fuploads%2FStcWJvdx78kgAh5TU4tj%2F9A06F0F5-50FC-45BF-BEB2-0B5809189077.jpeg?alt=media&amp;token=b80535a5-9ee5-4f69-9ef7-1462b0e849be" alt=""><figcaption></figcaption></figure>

2. Click on the edit icon in the **Actions** column for the applicable **Master Name**.

<figure><img src="https://383170073-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLTNzsJMDGVoewNjC1V95%2Fuploads%2FVQKNhnTKANVGbh9WbWfy%2F1319F229-4D27-43E8-8B53-CD10E100CBE9.jpeg?alt=media&amp;token=88a3cbda-2414-4ac5-805d-f6794cefbeaa" alt=""><figcaption></figcaption></figure>

3. Click on **Add Master Data** to add to the selected master data list.

<figure><img src="https://383170073-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLTNzsJMDGVoewNjC1V95%2Fuploads%2FEy7igqjqytt3cqanmOjR%2FE34F2BDE-2C60-4DF6-B21C-AEEB3E281CCF.jpeg?alt=media&amp;token=fb93d7b2-27ab-4bb3-b05c-473626839448" alt=""><figcaption></figcaption></figure>

4. Add the master data details as required. Toggle the **Active** button to True or False as required. Click on the **Add** data button to append the details to the database. Click on the **Bulk Upload** button to upload the master data from a file.&#x20;

<figure><img src="https://383170073-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLTNzsJMDGVoewNjC1V95%2Fuploads%2FCnljJTNRpxZSq8dw9DYg%2F32EB0875-636E-44C1-B7F5-9F2327319F53.jpeg?alt=media&amp;token=17279762-4af1-4ebc-bd6d-d7af081e60ce" alt=""><figcaption></figcaption></figure>


---

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