Resolve Complaint

Roles who can perform this action: Superuser, Admin, Complaints-Admin, Resolver

Complaint Status for action: Pending at LME

1. View complaints to find the list of complaints. Click on the applicable complaint number to open the complaint.

1. Scroll down to view the complaint details. Click on Take Action. Enter any Comments and click on Choose File to upload supporting documents in context. Click on Resolve.

1. You can reassign if the complaint needs further processing from another department/unit. Click on the Reassign option to reassign the complaint to another employee.