Walkthrough Videos

A comprehensive set of videos describing Sandbox functionalities and user flows

Sandbox Overview & Onboarding

Introduction to Sandbox - available on the info page after signup/login

Topics covered in the video - Role Selection & Demo Flow

Complaints

File Complaints

Filing a complaint in the Sandbox in the Citizen Portal

The video illustrates how to file a complaint in Sandbox, as part of the Government Administrator experience, without navigating to the citizen portal

Process Complaints

Walkthrough of complaints processing in Sandbox

The video illustrates how to process a complaint in Sandbox using the Inbox link in the Complaints Card.

Employee Management

Employee Portal

Employee portal walkthrough

The video introduces you to the Employee Portal, and explains how to login to the portal.

Create Employee

Walkthough video for employee management feature

The video aims to give a brief overview of Employee management and illustrate how to create an employee

Search Employee

• Search Employee - The video illustrates how to search the list of created employees in Employee Management, and the actions you can perform on a created employee.

Configuration

Product Configuration

• Product Configuration Overview and Examples - The video provides an overview of product configuration in Sandbox, and how to access the master data for editing. This video also touches upon the operations that can be performed on master data.

Complaints Configuration

Walkthrough of complaints configuration

The video illustrates how to add a complaint sub-type by modifying the Complaints Category master.

Customisation

(Coming soon)