# Features

The current version provides the following features:

## Service Request Management (urban and rural)

* Define pricing for desludging services based on the property type, sub-type and volume, and categories where services are free/subsidised.
* Interface for citizens to request for desludging services and track service delivery.
* Interface for urban local bodies (ULBs) to record service requests received via multiple channels, and track service delivery.
* Interface for Faecal Sludge Treatment Plant (FSTP) operators to record the entry of vehicles against service requests.
* Interface for FSTP operators to record the entry of vehicles without service requests.
* Collect feedback from citizens on the completion of service delivery.
* Define and monitor against SLAs.

## Transport Management

* Assignment of requests to transportation vendors.
* Interface for transport vendors to manage requests and track the status of requests.
* Assignment of vehicles and drivers to service requests.

## Billing and Payments

* Calculate service fees based on the defined pricing and the number of trips.
* Define the minimum amount payable at the ULB level while requesting for services.
* Collect part payments in advance and the rest as balance.
* Interface for citizens to make payments via a payment gateway.
* Interface for ULBs to collect and record payments.
* Generate receipts.

## Notifications 

* Send notifications via SMS.
* Send in-app notifications.

## Service Delivery Monitoring

* Dashboards at the state and ULB levels.

      \- View KPIs (Total requests, trends in requests, SLAs, and capacity utilisation of FSTPs, and vendor performance).

      \- Filters (Time, ULB)

* Reports

The following masters are also maintained as part of the product: 

* Vehicle master
* Driver master
* Vendor master
* Treatment plant master


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