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Users can -
Click on the user icon on the top section of the screen. Click on the applicable Language option to localise the application. The supported languages are Assamese and English, where English is the default language.
Click on the user icon on the top section of the screen. Click on Edit Profile to make profile changes.
Update Name, Gender, or Email ID as required. Make note that the registered Mobile Number cannot be changed.
Click on the Save button to save the changes.
Click on the Change Password button to change the password.
Enter the Current Password. Set a new password and confirm the new password. Follow the password hints given on the screen to set the password.
Click on Change Password to save the new password.
Click on the Logout button to logout from the application.
Click on the preferred language button. The app functions and screens will be available in the selected language.
Enter the registered mobile number. Enter the system-generated password. Click on the Continue button to log in.
Click on the Forgot Password link on the login screen. This navigates the user to the password reset screen.
Enter the registered Mobile Number and the OTP received on the mobile number.
Enter the new password and confirm the new password. Click on the Change Password button to change the password. Follow the Password Hint details given on the screen to structure the password.
This redirects the user to the home page containing the cards to relevant NalJalSeva functionalities available for the mapped user role.
Rate Masters can only be updated by Division Users. Login into your ID using your credentials. Check the Login Page for help.
After login, select the Village from the dropdown menu.
After selecting the village, the user will get the Menu panel meant for Division users. Here you will get the following options to use:
Create user
Search Village User
Search Department User
Rate Master Dashboard
Edit Rate Master
Edit Penalty Master
Click on “Edit Rate Master”. After Selecting the “Edit Rate Master”, User will get the following screen.
User can search by “Property Type”, “Service Type” and “Calculation Attribute” by selecting any from the dropdown.
User can search by “Property Type” by adding the value in the “Text Box”
Click on “Add Master Data” for adding new Master rate for the village.
After Selecting the “Add Master Data”, User will get the following screen.
Select the “Property Type” as either “Residential” or “Commercial”.
Select the “Service Type” as “Non-Metered”.
Select 'Calculation Attribute' as 'Flat'.
Enter the Minimum Charges in the given text box as the master rate of the village. For example, we have added 100, as shown in the screenshot below.
Click on “Add Data”
After clicking on 'Add Data,' ₹100 has been set as the master rate for the village Baho Yatri, as shown in the screenshot above.
If the user wants to add a metered rate for the village, please follow these steps:
Click on “Edit Rate Master”,
After Selecting the “Edit Rate Master”, User will get the following screen.
Click on “Add Master Data” for adding new Master rate for the village.
After Selecting the “Add Master Data”, User will get the following screen.
Select the “Property Type” as “Commercial”.
Select the “Service Type” as either “Metered”.
Select 'Calculation Attribute' as 'Flat'.
Click on Add slab for Metered Connections.
Enter the slabs defined by Panchayat or the Water Supply Department. For example, we have added as per the following:
0 – 100 KL - 100 Rs.
101 – 200 - 150 Rs.
Click on “Add Data”.
Metered Rated for Commercial Connection has been added by the system.
If the user wants to Update or Disable the Rate Master for the village with Non-Metered Connections, please follow these steps:
Click on “Edit Rate Master”,
After Selecting the “Edit Rate Master”, User will get the following screen.
Click on any existing Rate Master, as shown in the screenshot above, that the user wants to edit or disable.
After Selecting the existing Rate Master, User will get the following screen.
Click on “Take Action”.
To disable the Rate Master, click on 'Disable Master'. User will see message confirming that master has been disabled.
After Step 5, if the user clicks on 'Edit Master,' they will see the screen shown below.
Update the minimum charges to ₹100 as an example.
To enable a disabled Rate Master, click on the disabled Rate Master you want to enable.
For example, the user clicked on a disabled Metered Rate Master to enable it.
Click on ‘Take Action’.
Click on ‘Enable Master’
Metered & Non-Metered Connection
Click on the Generate Demand icon on the home page to search for a consumer record once the consumer is created. The application enables the users to search a consumer record by Consumer’s Phone Number or Name of the Consumer or Old Connection ID or New Connection ID.
Click on the Search button to view the consumer records. Click on the View Consumer Details button to perform the necessary action.
Users can see the relevant information of a particular consumer. Click on Generate a New Bill button to create a fresh bill. Enter the Previous Meter Reading, New Meter Reading and Meter Reading Date. Click on Generate Bill. A fresh bill is generated for the consumer.
Once the bill is generated, the user can collect payment for the particular bill. Click on the Collect Payment button to collect the payment via cash or online payment.
Click on the phone icon in green to share the bill with the consumer via SMS.
Enter/Update the Payment Amount or Partial Payment to indicate whether the consumer is paying the bill amount in full or making a partial payment. Enter the Amount that is being paid by the consumer in case it is a Partial Payment.
Select the applicable Payment Method as either Cash or Online. Users can also provide consumers with a scannable QR code to make the payment online.
Click on the Download button to download the payment receipt.
Click on the Share icon to send the receipt to the consumer via SMS.
Click on the Collect Payment icon on the home page to search for a consumer record by Consumer’s Phone Number or Name of the Consumer or Old Connection ID or New Connection ID.
Click on the Search button to view the consumer records. Click on the View Consumer Details button to perform the necessary action.
Click on the Collect Payment button to collect the payment via cash or online payment. Click on the Share Bill button to send the bill to the consumer on the registered mobile number via SMS.
Select Full Payment or Partial Payment to indicate whether the consumer is paying the bill amount in full or making a partial payment. Enter the Amount that is being paid by the consumer in case it is a Partial Payment.
Select the applicable Payment Method as either Cash or Online. Users can also provide consumers with a scannable QR code to make the payment online.
Click on the Download button to download the payment receipt. Click on the Share icon to send the receipt to the consumer via SMS.
Once the payment is completed an SMS is sent to the consumer to take the survey on the water service.
Users can enter the expense details as and when incurred. Click on the Add Expense icon on the home page.
Enter expense information like Type of Expense from the drop-down list available. The type of expenses can be Electricity, O&M, Salary & MISC etc.
Enter Vendor Name, Amount, Bill Date, and Party Bill Date. Select Yes or No to indicate if the bill is paid or not. Click on the Choose File button to attach a supporting document.
Enter the Payment Date if the bill is already paid before recording it into the system. Click on Submit to register the expense details.
The expenditure entry is saved successfully.
Click on the Modify Expenses icon on the home page to modify expense details. Enter the Vendor Name, Type of Expense or Bill ID details to search for the specific expense record which needs to be modified.
The system shows the expense records filtered by the search parameter. Click on the Update Expenditure button to modify a particular bill.
Make the necessary modifications to the bill. Update the expense type, or vendor name, amount, or bill date details as required.
Click on Submit to save the changes. Check the Mark this Bill as Cancelled box to indicate that the bill is cancelled.
The Administrative user for a GPWSC/Village, i.e., a Sarpanch or anyone with admin access, needs to generate Bill (i.e., generation of monthly bills) for all the consumers. This activity is to be done at the beginning of the month and must be done only once per month. Sarpanch or anyone with admin access has the option to generate the bill for all consumers at once.
Click on the Generate Bill icon on the homepage to bulk generate bills for all consumer connections entered in the app.
Users can select the billing year and billing cycle (month) and click on the Generate Bill button.
Once the bill is generated, revenue can be collected from the users for the generated bill amount
Payments can be collected for consumers with outstanding bill. The collection module can be enabled for revenue collector, treasurer and chairman, as per state's requirement.
Click on the Collect Payment icon on the home page to search for a consumer record by Consumer’s Phone Number or Name of the Consumer or Old Connection ID or New Connection ID.
Click on the Search button to select a particular consumer for payment collection.
If the consumer wishes to receive a soft copy of his/her bill, click on the Share Bill button to send the bill to the consumer on the registered mobile number via WhatsApp message.
Click on the Collect Payment button to collect the payment via cash.
Full Payment or Partial Payment to indicate whether the consumer is paying the bill amount in full or making a partial payment. Enter the Amount that is being paid by the consumer in case it is a Partial Payment.
Click on the Download Receipt button to download the payment receipt. Click on the Share icon to send the receipt to the consumer via WhatsApp message.
Click on the Consumer Receipt Print button to print the receipt for consumer through thermal Bluetooth printer
Once the payment is completed an SMS is sent to the consumer to confirm the paymen with a copy of payment receipt.
Users are redirected to the View Consumer screen from the home screen via
Collect payments → Search Screen → Consumer Details Screen
Download bills & receipts → Search screen → Consumer Details Screen
Dashboard → Collections → Click on Consumer ID
Household Register → Click on Consumer ID
Enter the search parameters - Consumer Mobile Number, Name of the Consumer or New Connection ID to filter your results.
Click on the Search button to view the consumer list.
Click on View Consumer Details.
Users can edit the consumer details if any changes need to be made in the consumer record.
Click on the Update Consumer Details card on the home page. Search and find the applicable consumer using the given search filters.
Click the Edit Consumer Details button on the applicable consumer search record to make the necessary changes.
Edit the required details on the screen.
Check the option Mark this connection as Inactive to indicate that the given consumer connection is inactive.
Click on the Submit button to save these changes.
The Dashboard provides the stakeholders at the department level with a consolidated view of the information on Revenue and Expenditure trends month-wise.
The Sarpanch, Treasurer and Secretary at the GPWSC level can view the collection details like Demand, Pending Collection, Actual Collection, Collection from Residential, Collection from Commercial and Collection from Others. The consumer-wise collection details view is also available.
The Sarpanch, Treasurer and Secretary at the GPWSC level can view the expenditure details like total expenditure, the amount unpaid, the amount paid, total bills, pending bills, bills paid, Electricity bills, O&M and salary. The individual expense-wise details view is also available.
Click on the View Consumer Details button to perform the necessary action.
A step-by-step guide to using the NalJalSeva App
NalJalSeva is a standalone app-based module that enables the GPWSC committee to create new consumers, generate demand, collect revenue, record expenditure transactions etc.
NalJalSeva enables GPWSCs to maintain financial records of GPWSCs following established procedures and practices.
Follow the step-by-step (links below) guide to use the app:
