This section illustrates the steps for different employee user roles at the ULB level
The citizen can approach the Counter Employee (CE) to register new properties, update property details, apply for title transfer or pay property tax.
The CE can
To search for submitted applications or track the status of submitted applications
Navigate to the Property Tax home page. Click on the Search Property link.
Select the Locality. The system displays the registered localities based on the ULB selected at the time of logging in.
Enter any of the following search parameters or combinations to refine the search for property - the Owner Mobile No. or the Unique Property ID allotted by the system or the Existing Property ID if there is any legacy ID linked to the property.
Click on the Search button to view the results. Click on the Clear Search button to renew the search with different parameters.
The search application facility enables users to search for an application.
Click on the Search Application option available in the employee inbox.
Enter at least one or multiple search parameters to find the application. The parameters are Application No., Owner Mobile No., Unique Property ID., Application Type, Application Status, From Date and To Date.
Search results show 10 records at a time on a page with the option to navigate to the next page.
Employee Inbox provides the option to search for applications in different states or workflow. Employees get a view of applications assigned to them for further processing.
Enter at least one or multiple parameters to refine the search for property applications. The parameters include Application No., Mobile No., and the Unique Property ID.
Click on the Search button to view the search results. The search results show the filtered list of property applications along with their status.
Other filters available to refine the view of applications are -
Assigned to Me
Assigned to All
Locality
Application Type
Click on the Unique Property ID hyperlink in the search list screen to access the details. Click on the Clear Search button to renew search parameters.
To collect the property tax, follow the steps outlined in Search Property to find the property. The search results display the property's Unique Property ID, Owner, Locality, Application Status, and Tax Due details.
Click on the Collect Tax hyperlink in the Action column for the specified property.
Verify the bill details. Click on Collect Payment to process the payment.
To view property details, follow the steps outlined in the Search Property to find the property. The search results display the Unique Property ID, Owner, Locality, Application Status, Tax Due and the Action details.
Click on the Unique Property ID hyperlink to view the corresponding property details.
Find the relevant property and click on the Unique Property ID to view the property details.
Click on the Payment History option available right below the Total Dues detail on the Property Information page. All payments made to date for the given property are displayed on the screen.
Click on the Download Receipt link available for individual cards to download the receipt in PDF format.
Citizens or CE can register new property details through the DIGIT web portal or the DIGIT mobile app.
To register a new property click on the Property Tax panel on the home page.
Click on the New Property Registration option on the panel. The new property application form page contains various sections that include Location Details Property Assessment Details, Ownership Details Document Required.
On the Location Details page enter the Pincode, City, Locality/Mohalla, Street Name, and Door/House No.
On the Property Assessment Details form enter the Property Usage Type, Property Type, and Plot Size details.
Enter the Floor/Unit details based on the selected Property Type. Select Floor, Usage Type, Occupancy, and Built-Up Area (sq ft) details. Click on the Add One More Unit option to add more unit details.
In the Ownership Details section, enter the owner's Name, Gender, Mobile Number, Guardian Name, Relationship, Special Category, Email, Correspondence Address, and Firm/Business Name.
In the Documents Required section upload the relevant documents for Usage Proof, Construction Proof, Occupancy Proof, Address Proof, Identity Proof, and Registration Proof.
Click on the Submit button once all the details are entered and documents uploaded. The application is submitted and the New Property Successfully Added acknowledgement message appears on the screen along with the Application Number and the Property ID details.
Click on the Download or the Print button on top of the page to download or print the application.
Edit property allows users to make changes to the property details. The system allows users to make partial edits too.
To make changes search and view the property details. Click on the Edit Property option in the Action column for the corresponding property. The following details can be edited for the property:
Only Street Name and Door No. can be edited in the Location Details.
All information can be edited in the Assessment Details.
None of the information allowed for edits in the Ownership Details.
Documents can be re-attached.
Follow the same flow as in New Property Registration to submit the changes.
Listed properties are assessed based on the changes to calculate the property tax amount.
To assess properties, find the property for assessment. Open the property details page and scroll down to click on the Take Action button. Click on the Assess Property option.
Select the relevant Financial Year in the pop-up window and then click on the Assess Property button.
The property tax assessment estimate details are displayed on the page. Click on the Assess Property button after reviewing the details.
The assessment is completed successfully. Click on the Proceed to Payment button to pay the property tax.
The PT module allows users to transfer the ownership of property.
To transfer the ownership of a property, search and open the property details page. Scroll down the page and click on the Take Action button. Click on the Transfer Property option.
Note the required documents for ownership transfer listed in the Required Documents - Transfer of Ownership screen.
Click on the Transfer Ownership button to proceed.
The Transferor Details page in the Transfer of Ownership form displays the current owner details.
Enter the following details in the Transferee Details form:
Provide Ownership Details - select the ownership type
Enter owner Name - the name of the transferee
Select the Gender of the transferee
Enter the Mobile No. of the transferee
Enter the Guardian’s Name of the transferee
Enter Relationship with Guardian of the transferee
Enter the Email address of the transferee
Select the applicable Special Applicant Category
Enter the Correspondence Address of the transferee
Select Yes or No option to answer the question Is Mutation Pending in Court? If yes, enter the Details of Court Case.
Select Yes or No option to answer the question Is Property or part of property under state/central government acquisition? If yes, enter the Detail of government acquisition.
On the Registration Details page provide the following questions:
Reason for Property Transfer
Property Market Value
Registration Document Value
Registration Document Issue Date
Remarks
Click on the Next Step button to proceed to the Document Upload section.
Select the type of document that will be uploaded for Address Proof, Identity Proof, and Registration Proof.
Click on the Next Step button to move to the Summary section. Click on the Submit button once all details are reviewed. The system displays the application success message. Click on the Download Acknowledgement button to download a pdf version of the acknowledgement.
Click on the Go back to home page button to navigate back to the home page.
To edit applications, navigate to the Inbox page. Search for the application you want to verify by entering any of the search parameters.
Scroll down the application page and click on the Take Action button. Click on the Edit option.
Update the application details and attached documents as required. Submit the application for subsequent processing.
To reopen the application find and open the desired application. Scroll down the application page and click on the Take Action button. Click on the Reopen option.
Select the Doc Verifier name who will be responsible for verifying the application. Enter any Comments if required. Click on the Choose File button to upload any file or images in context. Click on the Reopen button.
The application is forwarded to the selected doc verifier for verification of documents.
DV is responsible for verifying the supporting documents uploaded by the property applicants or the counter employee on behalf of the applicants.
The DV can
DV sends back the applications to the citizens if some vital information is missing in the application or there is a mistake in the information provided.
To send back applications to the counter employee, navigate to the Inbox page. Search for the application you want to verify by entering any of the search parameters. Click on the Take Action button available at the bottom of the page. Click on the Send Back To Citizen option.
Select the Assignee Name who will be responsible for verifying the application. Enter any Comments stating why the application is sent back. Click on the Choose File button to upload any files or images in context and then click on the Send Back To Citizen button.
The application is assigned back to the selected assignee for verification of documents and at the same time, the citizen is allowed to edit the application to update the missing details.
Property applications are rejected if the supporting documents uploaded by the applicant fails to comply with the property regulatory requirements or the details provided in the form are incorrect.
To reject applications navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on Reject.
Enter your Comments to state the reason for rejection. Click on the Upload Files button to upload any supporting documents to validate the rejection. Click on the Reject button.
The applicant will receive a rejection notification on his mobile number or email address.
The DV verifies and forwards the property applications to the Field Inspector if the DV finds all information and documents provided by the applicant correct.
To verify and forward the application navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on the Verify and Forward button. Select the relevant Assignee Name from the list of available employees for subsequent processing.
Enter any additional information in the Comments field in context to the application for the assignee’s knowledge. Click on Upload Files to upload any supporting documents for the application. Click on the Verify and Forward button.
The property application is assigned to the selected assignee for subsequent processing.
FI is responsible for inspecting and verifying the field details of the property in the application.
The FI can
FI sends back the applications to the citizens if some vital information is missing in the application or there is a mistake in the information provided.
To send applications back to the citizen navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on the Send Back to Citizen button. Enter any Comments stating why the application is sent back.
Click on the Choose Files button to upload any files or images in context to the application. Click on the Send Back to Citizen button.
The system displays a success acknowledgement message stating that the application is sent back to the initiator.
The FI can send back the PT application to the DV if there is any mistake or lapses in the document verification process.
To send back applications to the DV navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on the Send Back button.
Select the Assignee Name who will be responsible for verifying the application. Enter any Comments stating why the application is sent back. Click on the Choose Files button to upload any files or images in context. Click on the Send Back button.
The application is assigned back to the selected assignee for verification of documents.
Property tax applications are rejected if the supporting documents uploaded by the applicant fails to comply with the license requirements or the details provided in the form are incorrect.
To reject applications navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on Reject.
Enter your Comments to state the reason for rejection. Click on the Upload Files button to upload any supporting documents to validate the rejection. Click on the Reject button.
The applicant will receive a rejection notification on his mobile number or email address.
The FI verifies and forwards the property applications to the Approver if the information and documents provided by the applicant are correct.
To verify and forward the application navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on the Verify and Forward button. Select the relevant Approver name from the list of available employees for subsequent processing.
Enter any additional information in the Comments field in context to the application for the assignee’s knowledge. Click on Choose Files to upload any supporting documents for the application. Click on the Forward button.
The property application is assigned to the selected assignee for subsequent processing.
The Approver is responsible for the final approval of the PT application.
The Approver can
The Approver can send back the property applications to the citizen if there is any mistake or lapses in the application.
To send back applications to the citizen navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on the Send Back To Citizen button.
Select the Counter Employee name who will be responsible for verifying the application. Enter any Comments stating why the application is sent back. Click on the Choose Files button to upload any files or images in context. Click on the Send Back To Citizen button.
The application is assigned back to the citizen for verification of the application.
The Approver can send back the property applications to the FI or DV if there is any mistake or lapses in the document verification process.
To send back applications to the DV or FI navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on the Send Back button.
Select the Field Inspector Name who will be responsible for verifying the application. Enter any Comments stating why the application is sent back. Click on the Choose Files button to upload any files or images in context. Click on the Send Back button.
The application is assigned back to the selected assignee for verification of the application.
Property applications are rejected if the supporting documents uploaded by the applicant fails to comply with the regulatory requirements or the details provided in the form are incorrect.
To reject applications navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on Reject.
Enter your Comments to state the reason for rejection. Click on the Choose Files button to upload any supporting documents to validate the rejection. Click on the Reject button.
The applicant will receive a rejection notification on his mobile number or email address.
The Approver signs off the PT application once the information and documents provided by the applicant are found correct.
To approve the application navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on the Approve button.
Enter any additional information in the Comments field in context to the application for the assignee’s knowledge. Click on Choose Files to upload any supporting documents for the application. Click on the Approve button.
The property application is approved.
All content on this page by eGov Foundation is licensed under a Creative Commons Attribution 4.0 International License.
