About Water & Sewerage

The Water & Sewerage module offers a consolidated platform for managing new and existing water and sewerage connections. The module eliminates the need for manual processing and streamlines the key water or sewerage management functions for operational efficiency. DIGIT Water & Sewerage (W&S) module enables automated processing of new connection requests, generating water bills, and facilitating online payment of bills.

Key Features

DIGIT W&S module enables citizens to -

1. Apply for new sewerage or water connections

2. Upload documents required for processing new connections

3. Pay water or sewerage connection charges and bills using an online payment gateway

4. Receive SMS alerts on application status, bills generated, payment due date, and payment receipt confirmation

5. Download water or sewerage connection approval letter, payment receipts, and bills online

DIGIT W&S module enables employees at ULB and State level to -

1. Process applications using customizable workflows

2. Configure water and sewerage charges, interest, and penalty calculation logic

3. View custom dashboards for module statistics

4. Filter search results using advanced configurable search parameters

Section Overview

This section contains all docs and information required to understand the W&S module, its key features, functional scope, and configuration details. Click on the links below to learn more about deploying, configuring, customizing, and using the W&S module.

• W&S Roadmap

• Product Brochure

• W&S Workflows

• W&S Service Configuration

• Demo Script

Contact Us

Reach out to us through any of the below-mentioned contact channels for any assistance or additional information on W&S module deployment.

The DIGIT W&S module facilitates citizens to apply for water and sewerage connections online and pay their bills too. The module supports municipal bodies with automated processing of citizen applications, bill generation and overall management of water and sewerage connections.

Introduction

Water Charges are levied for metered connections based on consumption. The rate for calculation of water charges varies widely and is dependent upon various parameters. In the DIGIT W&S module, water charges defined are based on actual consumption and property usage type.

Data Table

The data given in the table is sample data for reference.

Procedure

Data Definition

Steps to fill data

1. Download the data template attached to this page.

2. Refer to the ‘Data Definition’ section of this document to learn more about the template sheet, data type, size, and definitions.

3. Please reach out to the person who has shared this template with you to discuss and clear your doubts.

4. Select the property type from the drop-down list available in the Property Usage Type column.

5. Enter the Slab (water consumed) range details in the From and To Value for water consumed.

6. Enter the Rate for the specified slab range and property type.

7. Verify the data once again by going through the checklist and making sure that each and every point mentioned in the checklist is covered.

Checklist

The checklist is a set of activities to be performed once the data is filled into a template to ensure data type, size, and format of data is as per the expectation. These activities have been divided into 2 groups as given below.

Common Checklist

This checklist covers all the activities which are common across the entities.

Entity Specific Checklist

A separate Entity Specific Checklist is not required for this module data.

Attachments

Introduction

The penalty is levied on the consumer if the consumer fails to make the payment for the bill raised before a specified due date. The consumer has to make the full payment before the due date to avoid penalty charges. The number of days after which the penalty is applicable should be configurable at the ULB level.

The penalty can be -

1. Fixed amount; or

2. Percentage: In case of percentage, it can be levied on either

   1. Entire bill amount; or

   2. Balance pending when partial payments have been made

Data Table

The data given in the table is sample data for reference.

Procedure

Data Definition

Steps to fill data

1. Download the data template attached to this page.

2. Refer to the ‘Data Definition’ section of this document to learn more about the template sheet, data type, size, and definitions.

3. Please reach out to the person who has shared this template with you to discuss and clear your doubts.

4. Enter the applicable value for the Grace Period.

5. Enter the corresponding Penalty Flat Amount.

6. Select the relevant parameter for Penalty Based On to specify if the calculation of the penalty is based on the bill amount or the pending balance.

7. Enter the applicable percentage value for calculating the Penalty amount.

8. Verify the data once again by going through the checklist and making sure that each and every point mentioned in the checklist is covered.

Checklist

The checklist contains a set of activities to be performed once the data is filled into a template to ensure data entry requirements are met. These activities have been divided into 2 groups as given below.

Common Checklist

This checklist covers all the activities which are common across the entities.

Entity Specific Checklist

Separate Entity Specific Checklist is not required for this module data.

Attachments

Introduction

The Water and Sewerage (W&S) module provides a digital interface to apply for water and sewerage connections and, pay the water and sewerage charges for connection/s. It can be used by the citizens, Urban Local Body (ULB) counter employees and field employees, and ULB Administrators to accomplish their specific tasks. It is available as a mobile and web-based application.

Functional Scope

The Water and Sewerage product features can be broadly classified as the following modules:

1. Registration, Login and Creation of User Profile

2. Applying for a new Water/Sewerage connection

3. Searching for a Connection

4. Modifications to a Connection

5. Entering meter reading of metered connections

6. Generate Demand

7. Payment collection and Receipts

8. Closure of water connection

9. Dashboards and Reports

Registration, Login and Creation of User Profile

Application for new Water/Sewerage connection

The system allows the Citizen / ULB user (with an appropriate role in the system) to apply for a New Water/Sewerage connection. The application goes through an approval workflow before it is available for various transactions in the system. The workflow to be followed for a new water/sewerage connection is configurable. In the workflow, the ULB official will generate the estimation notice. Once the payment is made, a work order will be generated.

Every time there is a change in the status of an application, the citizen will be intimated through in-app notifications, SMS and email. The citizen and employee can view the history of the various states that an application has been in and the comments added by the employee in each state of the application.

Searching for a Connection

The employee from the W&S department will be able to access the feature, to search for water and sewerage connections. They can search for any connection based on parameters such as:

• Consumer number

• Application number

• Owner mobile number

• Application status

• From date

• To date

The search result contains, Application number, Consumer number, Owner name, Status, Due amount and Pay now option. The Employee can make payment for a connection on the citizen’s behalf using the ‘Pay Now’ option.

Citizens can also search for their connection in the portal. They can search using the Owners mobile number, Property ID, Consumer number etc. The search result yields, Owner’s Name, Address, Due amount and Pay option.

Modifications to a Connection

The system facilitates the title transfer of water tap connection from one person to the other person. Title transfer of water tap connection directly depends upon Property tax. If title transfer is done in the property tax module then at the time of final approval, the changes will reflect in the W&S module automatically. After the title transfer has been completed successfully, subsequent bills will be generated with the details of the new owner/s.

Water tap change in usage happens when property type is changed from residential to Non-residential or from Non-residential to residential. Change in usage directly depends on the property tax module. If the property type is changed in the Property tax system then it will automatically reflect in the W&S system. When there is a change in the usage type, the subsequent bills will reflect the rates as per the updated usage category. When there is a change in the usage category in the middle of the billing cycle, pro-rata charges will be applied in the next billing period.

The change in connection category from non-metered to metered and vice-versa is also possible in the W&S system with the appropriate workflow configured to intimate all stakeholders of the change and collect any charges (if applicable) from the citizen.

Entering meter reading of metered connections

On the W&S billing screen, there is a card called ‘Meter reading’. An employee can click on ‘Meter reading’ which redirects the employee to the meter reading landing screen. The employee can search based on the following criteria:

• ULB

• Boundary Type

• Boundary Value

• Billing Year

• Billing Period

• Billing Period Value

• Consumer No.

This feature facilitates the employee to search for all results based on desired criteria. The search result yields the following values: consumer number, owner name, meter status, last reading, current reading, date and consumption.

The employee can edit meter status, current reading, date and consumption under certain conditions. Based on this information the employee can generate the bills for connections.

Generate Demand

In the system, there is a feature to generate demand under the billing section. Generate demand has a search feature in which, the connections can be searched for which demand has been already generated. An employee can view, also edit those demands based on certain conditions.

The system has the capability to configure the demand generation as an automatic or a manual process. In the automatic process, the demand generation for non-metered connections is automatically done periodically. For metered connection as soon as the employee enters the meter reading and clicks on ‘SAVE’, the demand is generated.

Any success/ failure to generate demand triggers an automatic notification to the concerned ULB officials via email. Also, the demand generation cycle, demand generation date and officials who should receive the notifications can be configured.

Payments collection and Receipts

The citizen can pay for dues by searching his/her connection. In search results, the citizen can click on pay, which redirects to the summary page of the dues. After this, the citizen can pay for dues online. An employee can also collect the payment on the citizen’s behalf. After searching for the desired connection, clicking on pay will redirect the employee to the common payment page. The employee can print the receipt after the payment is successfully collected. The citizen is also notified and gets a download receipt link in the notification.

Closure of Water Connection

If the Water tap owner has got his own water source then the water tap owner can initiate for Water tap connection closure permanently. So, that tap will be closed permanently and demand would not be generated for the connection. Application for the closing of water tap connection is accepted only with the latest water charges receipt and clearing of old dues.

Dashboards and Reports

The state-level administrator can keep track of relevant metrics by using dashboards. Dashboards for W&S can be accessed by a state-level user under login. The dashboard has these components:

• Financial Indicators

  • W&S Total collections YTD

  • Water Collection

  • Sewerage Collection

  • Water - Demand vs Collection (Monthly trend)

  • Sewerage - Demand vs Collection (Monthly trend)

• Municipal Adoption

  • W & S : No. Of ULBs Live

  • W & S: Total Number of ULBs

  • Water Consumers by Connection Type

  • W & S Consumers by Usage Type

  • Total Collections by Source

  • Total Collections by Mode

  • W & S Adoption : ULB Wise

• Today’s Collections

  • W&S Total collections: Today

  • Water Charges - Total collections: Today

  • Sewerage Charges - Total collections: Today

  • W&S - Total No. of Receipts: Today

  • Water - Total No. of Receipts: Today

  • Sewerage - Total No. of Receipts: Today

  • Mode wise W&S collections: Today

  • W&S ULB wise collections: Today

The table below lists the functionalities supported by the offered product as per the recommendations under the guidelines mentioned under the Ease of Doing Business (EODB) guidelines of 2019.

Introduction

The Sewerage Charges module offers a consolidated platform for managing new and existing sewerage connections. The module eliminates the need for manual processing and streamlines the key sewerage management functions for operational efficiency. DIGIT Water & Sewerage (W&S) module enables automated processing of new connection requests, generating water bills, and facilitating online payment of bills.

Module Features

DIGIT Sewerage Charges module enables citizens to -

1. Apply for new sewerage connections.

2. Upload documents required for processing new connections.

3. Pay sewerage connection charges and bills using online payment gateway.

4. Receive SMS alerts on application status, bills generated, payment due date, and payment receipt confirmation.

5. Download sewerage connection approval letter, payment receipts, and bills online.

DIGIT Sewerage module enables employees at ULB and State level to -

1. Process applications using customizable workflows.

2. Configure sewerage charges, interest, and penalty calculation logic.

3. View custom dashboards for module statistics.

4. Filter search results using advanced configurable search parameters.

Module Ontology

State Level

None

ULB Level

1. Sewerage Rates

2. Sewerage Penalty Rates

3. Sewerage Interest Rates

Module Reports

None

Introduction

The Water Charges module offers a consolidated platform for managing new and existing water connections. The module eliminates the need for manual processing and streamlines the key water management functions for operational efficiency. DIGIT Water & Sewerage (W&S) module enables automated processing of new connection requests, generating water bills, and facilitating online payment of bills.

Module Features

DIGIT Water Charges module enables citizens to -

1. Apply for new water connections.

2. Upload documents required for processing new connections.

3. Pay water connection charges and water bills using an online payment gateway.

4. Receive SMS alerts on application status, bills generated, payment due date, and payment receipt confirmation.

5. Download water connection approval letter, payment receipts, and bills online.

DIGIT Water module enables employees at ULB and State level to -

1. Process applications using customizable workflows.

2. Configure water charges, interest, and penalty calculation logic.

3. View custom dashboards for module statistics.

4. Filter search results using advanced configurable search parameters.

Module Ontology

State Level

None

ULB Level

Module Reports

None

Introduction

Interest is levied on the consumer if the consumer fails to make the bill payment before a specified due date. The consumer has to make the full payment before the due date to avoid interest charges. The number of days after which the interest is applicable is configurable at the ULB level. The interest amount is charged to the consumer on a daily basis once the specified grace period is over and till the bill payment is done.

Interest rate: The interest rate on a daily basis can be levied on -

1. Entire bill amount

2. Balance pending when partial payments have been made

Data Table

Data given in the table is sample data for reference.

Procedure

Data Definition

Steps to fill data

1. Download the data template attached to this page.

2. Refer to the ‘Data Definition’ section of this document to learn more about the template sheet, data type, size, and definitions.

3. Please reach out to the person who has shared this template with you to discuss and clear your doubts.

4. Enter the applicable Grace Period for calculating interest.

5. Select the relevant parameter for Interest-Based On to specify if the interest is applied to the bill amount or pending balance.

6. Enter the applicable percentage value for Interest Rate that will be used to calculate the interest amount.

7. Verify the data once again by going through the checklist and making sure that each and every point mentioned in the checklist is covered.

Checklist

The checklist contains a set of activities to be performed once the data is filled into a template to ensure data entry requirements are met. These activities have been divided into 2 groups as given below.

Common Checklist

This checklist covers all the activities which are common across the entities.

Entity Specific Checklist

Separate Entity Specific Checklist is not required for this module data.

Attachments

Introduction

Water pipes are available in different sizes. Pipe size is a common parameter used for calculating water charges. The allotted pipe size for new water connections depends on specific service requirements.

Data Table

The data given in the table is sample data for reference.

Procedure

Data Definition

Steps to fill data

1. Download the data template attached to this page.

2. Refer to the ‘Data Definition’ section of this document to understand the headers in the template sheet, their data type, size, and definitions.

3. Reach out to the person who shared the template for further details or to clear your doubts. Identify if the State/ULB has a provision for capturing pipe size for connections.

4. Enter the Pipe Size details.

5. Enter the corresponding UOM for the specified Pipe Size.

6. Go through the checklist to verify the data. Make sure that each and every point mentioned in the checklist is covered.

Checklist

The checklist is a set of activities to be performed once the data is filled into a template to ensure data type, size, and format of data is as per specifications. These activities have been divided into 2 groups as given below.

Common Checklist

This checklist covers all the activities which are common across the entities.

Entity Specific Checklist

A separate entity-specific checklist is not needed for this module data.

Attachments

Introduction

Sewerage Charges are recurring charges levied for a pre-defined billing period. The billing period is configurable as per the state or ULB requirement. The rate for calculation of sewerage charges can vary widely and is dependent upon various parameters. For instance, they can be dependent either upon plot size slab combined with property usage type or solely dependent upon property usage type. In some cases, sewerage charges can also be levied as a percentage of water charges.

Data Table

The data given in the table is sample data for reference.

Procedure

Data Definition

Steps to fill data

1. Download the data template attached to this page.

2. Refer to the ‘Data Definition’ section of this document to learn more about the template sheet, data type, size, and definitions.

3. Please reach out to the person who has shared this template with you to discuss and clear your doubts.

4. Select the relevant Property Usage Type from the available drop-down list.

5. Enter the From and To value for property size to specify the range applicable for the selected property.

6. Enter the Flat Fee applicable for the selected property and Slab.

7. Enter the applicable Percentage of Water Charges value. The sewerage charges will be calculated as a percentage of the water charges.

8. Enter the corresponding consumption Rate per unit.

9. Verify the data once again by going through the checklist and making sure that each and every point mentioned in the checklist is covered.

Checklist

The checklist contains a set of activities to be performed once the data is filled into a template to ensure data entry requirements are met. These activities have been divided into 2 groups as given below.

Common Checklist

This checklist covers all the activities which are common across the entities.

Entity Specific Checklist

Separate Entity Specific Checklist is not required for this module data.

Attachments

Introduction

Water Charges are recurring charges levied for a pre-defined billing period. The billing period is configurable as per the state or ULB requirement. The rate for calculation of water charges vary widely and is dependent upon various parameters. Charges for water are dependent upon either plot size slab or No. of taps combined with property usage type. In some cases, they can also be solely dependent upon the property usage type.

Data Table

The data given in the table is sample data for reference.

Procedure

Data Definition

Steps to fill data

1. Download the data template attached to this page.

2. Refer to the ‘Data Definition’ section of this document to learn more about the template sheet, data type, size, and definitions.

3. Please reach out to the person who has shared this template with you to discuss and clear your doubts.

4. Select the property type from the drop-down list available in the Property Usage Type column.

5. Enter the Slab (property size value) range details in the From and To Value for property size.

6. Enter the value for No. of Taps. The water charges will be calculated on the number of taps.

7. Enter the Rate or the per-unit water consumption charges that will be applicable for the listed parameters.

8. Verify the data once again by going through the checklist and making sure that each and every point mentioned in the checklist is covered.

Checklist

The checklist contains a set of activities to be performed once the data is filled into a template to ensure data entry requirements are met. These activities have been divided into 2 groups as given below.

Common Checklist

This checklist covers all the activities which are common across the entities.

Entity Specific Checklist

Separate Entity Specific Checklist is not required for this module data.

Attachments

Introduction

There are two reasons for recording the water source. One is to measure availability vs consumption. And, the other is to monitor the water quality. Each ULB captures this information. Hence, the water source details are configurable at the ULB level. ULBs can configure water source data at two levels - water source and water sub source.

Data Table

The data given in the table is sample data for reference.

Procedure

Data Definition

Steps to fill data

1. Download the data template attached to this page.

2. Refer to the ‘Data Definition’ section of this document for more details on data type, size, and definitions.

3. Contact the person who shared this template with you to discuss and clear your doubts.

4. Enter the relevant Water Source.

5. Enter the corresponding Water Sub Source. This will map the water sub source to the specified water source.

6. Verify the data once again by going through the checklist and making sure that each and every point mentioned in the checklist is covered.

Checklist

The checklist is a set of activities to be performed once the data is filled into a template to ensure data entry requirements are met. These activities have been divided into 2 groups as given below.

Common Checklist

This checklist covers all the activities which are common across the entities.

Entity Specific Checklist

A separate Entity Specific Checklist is not required for this module data.

Attachments

Introduction

Interest is levied from the consumer in case the consumer fails to make the payment of the bill before the specified due date. The consumer has to make the full payment before the due date to avoid interest charges. The number of days after which the interest is applicable is configurable at the ULB level. Interest Rates are calculated essentially on a daily percentage basis.

The interest rate on a daily basis can be levied on -

1. Entire bill amount

2. Balance pending when partial payments have been made

Data Table

The data given in the table is sample data for reference.

Procedure

Data Definition

Steps to fill data

1. Download the data template attached to this page.

2. Refer to the ‘Data Definition’ section of this document to learn more about the template sheet, data type, size, and definitions.

3. Please reach out to the person who has shared this template with you to discuss and clear your doubts.

4. Enter the Grace Period.

5. Select the relevant Interest-based On parameter.

6. Enter the Interest Rate.

7. Verify the data once again by going through the checklist and making sure that each and every point mentioned in the checklist is covered.

Checklist

The checklist contains a set of activities to be performed once the data is filled into a template to ensure data entry requirements are met. These activities have been divided into 2 groups as given below.

Common Checklist

This checklist covers all the activities which are common across the entities.

Entity Specific Checklist

Separate Entity Specific Checklist is not required for this module data.

Attachments

Introduction

The penalty is levied on the consumer in case the consumer fails to make the payment for the bill raised before the specified due date. The consumer has to make the full payment before the due date to avoid penalty charges. The number of days after which the penalty is applicable is configurable at the ULB level. The penalty calculation logic may differ from one state or ULB to another.

The penalty can be -

1. Fixed amount

2. Percentage: When it is a percentage, it can be levied on

   1. Entire bill amount

   2. Balance pending when partial payments have been made

Data Table

The data given in the table is sample data for reference.

Procedure

Data Definition

Steps to fill data

1. Download the data template attached to this page.

2. Refer to the ‘Data Definition’ section of this document to learn more about the template sheet, data type, size, and definitions.

3. Please reach out to the person who has shared this template with you to discuss and clear your doubts.

4. Enter an appropriate value for Penalty Based On.

5. Enter a value for the Grace Period.

6. Enter the Penalty Flat Amount.

7. Enter the Penalty value in percent.

8. Verify the data once again by going through the checklist and making sure that each and every point mentioned in the checklist is covered.

Checklist

The checklist contains a set of activities to be performed once the data is filled into a template to ensure data entry requirements are met. These activities have been divided into 2 groups as given below.

Common Checklist

This checklist covers all the activities which are common across the entities.

Entity Specific Checklist

Separate Entity Specific Checklist is not required for this module data.

Attachments

Section 1: Executive Summary

Overview of the Product

Access to clean and safe water is one of the basic needs of citizens. Each Urban local body has been mandated with catering to the water and sanitation needs of its citizens. The computerized and automatic Water and Sewerage system offered by eGov enables citizens who seek to apply and pay for water and sewerage connections within any Urban Local Body with a transparent, speedy, hassle-free and user-friendly procedure. The ULB officials can now sanction connections, generate bills and collect payments for water and sewerage connections more efficiently. (For details on product features refer to )

Implementation Methodology for W&S

For the offered product, the implementation process can be divided into six major distinctive stages. Each stage has predefined entry and exit criteria, roles & responsibilities to assure objective monitoring and decision-making for the overall success of the engagement. The whole implementation lifecycle is typical of 23-27 weeks for the State/UT keeping in mind the entry, and exit criteria defined at the beginning and end of each stage are met on time recommended.

Critical Success Factors For Implementation

Implementation of Water and Sewerage (W&S) requires meticulous planning and close coordination between various stakeholders at the centre and State/UT levels. The success of the initiative is dependent upon many factors like strong Program governance, availability of trained resources, financial planning, targeted implementation Team onboarding, focus on last-mile capacity building and ensuring necessary support to the urban centre. Achievement of all these factors will provide the most effective and efficient roll-out and adoption of the Water and Sewerage Implementation System in the UT.

Section 2: Water and Sewerage (W&S) Product - Overview

The Water and Sewerage (W&S) module provides a digital interface to apply for water and sewerage connections and pay the water and sewerage charges for connection/s. The citizens can use it, Urban Local Body (ULB) counter employees and field employees, and ULB Administrators to accomplish their specific tasks. It is available as a mobile and web-based application. The W&S product features can be broadly classified as the following modules:

1. Registration, Login and Creation of User Profile

2. Application for new Water/Sewerage connection

3. Searching for a Connection

4. Modifications to a Connection

5. Entering meter readings of metered connections

6. Generate Demand

7. Payments collection and Receipts

8. Dashboards and Reports

Module 1: Registration, Login and Creation of User Profile

This module provides enables the following capabilities:

• OTP-based login for citizens via Web/Mobile App

• OTP-based login for employees via Web/Mobile App

• Provision for language selection during first-time registration for both employees and

  citizens

• Provision of creating a personalized profile for citizens and employees on the Web App

• Login credentials for the various hierarchy of employees

• Role-based access for performing different actions relating to the W&S module

Module 2: Application for new Water & Sewerage connection

The system allows the Citizen / ULB user (with an appropriate role in the system) to apply for a New Water/Sewerage connection. The application goes through an approval workflow before it is available for various transactions in the system. The workflow to be followed for a new water/sewerage connection is configurable. In the workflow, the ULB official will generate the estimation notice. Once the payment is made, a work order will be generated.

Every time there is a change in the status of an application, the citizen will be intimated through in-app notifications, SMS and email. The citizen and employee can view the history of the various states that an application has been in and the comments added by the employee in each state of the application.

Module 3: Searching for a Connection

Only employees from the W&S department will be able to access the feature, to search for water and sewerage connections. They can search for any connection based on parameters such as:

• Consumer number

• Application number

• Owner mobile number

• Application status

• From date

• To date

The search result contains the Application number, Consumer number, Owner name, Status, Due amount and the Pay now option. The Employee can make payment for a connection on the citizen’s behalf using the ‘Pay Now’ option.

Citizens can also search for their connections in the portal. They can search using the Owners mobile number, Property ID, Consumer number etc. The search result yields, the Owner’s Name, Address, Due amount and Pay options.

Module 4: Modifications to a Connection

The system facilitates the title transfer of the water tap connection from one person to the other person. Title transfer of water tap connection directly depends upon Property tax. If title transfer is done in the property tax module then at the time of final approval, the changes will reflect in the W&S module automatically. After the title transfer has been completed successfully, subsequent bills will be generated with the details of the new owner/s.

Water tap change in usage happens when the property type is changed from residential to Non-residential or from Non-residential to residential. Change in usage directly depends on the property tax module. If the property type is changed in the Property tax system then it will automatically reflect in the W&S system. When there is a change in the usage type, the subsequent bills will reflect the rates as per the updated usage category. When there is a change in the usage category in the middle of the billing cycle, pro-rata charges will be applied in the next billing period.

The change in connection category from non-metered to metered and vice-versa is also possible in the W&S system with the appropriate workflow configured to intimate all stakeholders of the change and collect any charges (if applicable) from the citizen.

Module 5: Entering meter reading of metered connections

On the W&S billing screen, there is a card called ‘Meter reading’. An employee can click on Meter reading which redirects the employee to the meter reading landing screen. The employee can search based on the following criteria:

• ULB

• Boundary Type

• Boundary Value

• Billing Year

• Billing Period

• Billing Period Value

• Consumer No.

This feature facilitates the employee to search for all results based on desired criteria. The search result yields the following values: consumer number, owner name, meter status, last reading, current reading, date and consumption.

The employee can edit meter status, current reading, date and consumption under certain conditions. Based on this information the employee can generate the bills for connections.

Module 6: Generate Demand

In the system, there is a feature to generate demand under the billing section. Generate demand has a search feature in which the connections can be searched for which demand has been already generated. An employee can view, also edit those demands based on certain conditions.

The system has the capability to configure the demand generation as an automatic or a manual process. In the automatic process, the demand generation for non-metered connections is automatically done periodically. For metered connection as soon as the employee enters the meter reading and clicks on ‘SAVE’, the demand is generated.

Any success/ failure to generate demand triggers an automatic notification to the concerned ULB officials via email. Also, the demand generation cycle, demand generation date and officials who should receive the notifications can be configured.

Module 7: Payments collection and Receipts

The citizen can pay for dues by searching his/her connection. In search results, the citizen can click on pay, which redirects to the summary page of the dues. After this, the citizen can pay for dues online. An employee can also collect the payment on the citizen’s behalf. After searching for the desired connection, clicking on pay will redirect the employee to the common payment page. The employee can print the receipt after the payment is successfully collected. The citizen is also notified and gets a download receipt link in the notification.

Module 8: Closure of Water Connection

If the Water tap owner has got his own water source then the water tap owner can initiate for Water tap connection closure permanently. So, that tap will be closed permanently and demand would not be generated for the connection. Application for the closing of the water tap connection is accepted only with the latest water charges receipt and clearing of old dues.

Module 9: Dashboards and Reports

The state-level administrator can keep track of relevant metrics by using dashboards. Dashboards for W&S can be accessed by a state-level user under login.

The dashboard has these components:

• Financial Indicators

  • W&S Total collections YTD

  • Water Collection

  • Sewerage Collection

  • Water - Demand vs Collection (Monthly trend)

  • Sewerage - Demand vs Collection (Monthly trend)

• Municipal Adoption

  • W & S: No. Of ULBs Live

  • W & S: Total Number of ULBs

  • Water Consumers by Connection Type

  • W & S Consumers by Usage Type

  • Total Collections by Source

  • Total Collections by Mode

  • W & S Adoption: ULB Wise

• Today’s Collections

  • W&S Total collections: Today

  • Water Charges - Total collections: Today

  • Sewerage Charges - Total collections: Today

  • W&S - Total No. of Receipts: Today

  • Water - Total No. of Receipts: Today

  • Sewerage - Total No. of Receipts: Today

  • Mode-wise W&S collections: Today

  • W&S ULB wise collections: Today

Section 3 Water and Sewerage (W&S) Implementation Methodology

This section provides an overview of the methodology for the State-wide implementation of W&S. The Implementation of W&S is distributed across seven distinct stages. Each stage has predefined entry & exit criteria and roles & responsibilities. This is to ensure objective monitoring and decision-making for the overall success of the program. Details of each stage are defined in this section.

W&S implementation program is expected to be completed approximately between 38- 42 weeks with the resource deployment by the State and System Integrator (SI) Team (as defined below). However, it is critical that activities and exit criteria set for each stage are achieved to adhere to this timeline.

Seven Stages of Implementation

Stage 0 - Program Setup/Onboarding

There is a set of initial critical activities that are undertaken upon receiving a letter of enrollment from the State/Union Territory. Successful completion of these activities assures that the program is started with crucial personnel, System Integrator(SI) teams and funds.

Vision

• Define the value proposition of the programme for the state

• Define the time frame within which the state needs to:

  • Go live

  • Scale pan-state

• Define Year-on-Year(YoY) Financial Targets

System Integrator(SI) Sign-up:

• System Integrator and state will agree on program scope, program timelines, and budgeting & resourcing.

Stage 1 - Program Kick-Off

This stage envisages the in-person interaction of crucial State/UT officials and implementation System Integrator(SI) Teams to kick-start the program. This stage may require multiple interactions/meetings with different stakeholders. The principal objective of these interactions is to identify scope, plan strategies for phasing/rollout (in pilot ULBs/Pan State) and create an active collaboration & Governance approach and agree on a high-level timeline for the engagement.

Stage 2 - Solution Design

During the Solution design stage, key State/UT officials and members, who are subject matter experts, are expected to share State/UT acts and policies and help interpret the same for the System Integrator (SI) Team. This stage baselines the State/UT-specific product features in the Product Configuration report.

Stage 3 - Configuration & Customization

This stage consists of a series of developments in accordance with the detailed project plan to ensure the smooth functioning of the customised product. Preparation for the testing and data collection of the product UAT is complete. Further monitoring and maintenance strategies are put in place.

Stage 4 - UAT & Go Live

During this stage, a demonstration of the product followed by a hand on session is conducted for the ULB officials. Necessary training of ULB officials and resources required for UAT is conducted and identified respectively. The establishment of the State/UT support Team and required processes are initiated in this stage.

Stage 5 – Rollout

On successful Go-Live in the Pilot ULBs, after further configurations to stabilize the product, the solution will be rolled out to the rest of the ULBs in multiple phases. Guidance and support from the State/UT Team will be required to create the rollout plans and assure the necessary infrastructure for training and deployment is available at each ULB.

Stage 6 – Sustenance and Ongoing Improvement

The final stage consists of strategies to ensure the sustenance of the product in the State/UT. Systems are put in place to ensure the continuous tracking of data and provisions are made to improve the product if new data suggest.

Section 4: Roles and Responsibilities – W&S Cell, NUS Team & System Integrator (SI)Team

This section outlines the activities involved in each stage of the implementation along with the responsibility and accountability of critical stakeholders - UT, NUS Team and System Integrator Team onboard.

W&S Cell: W&S Cell is the government-appointed body chaired by the Principal Secretary/Secretary, Urban Development Department with members from Urban Development Department etc.

Resource requirements for the W&S cell required to be formed by the UT

• Project Head: Is the Head of the W&S Cell who will drive the project from the State/UT Side

• Domain Expert: A person who is well aware of the on-ground scenario, well versed with the act, GOs passed, Prevalent Business processes, Deviations from the acts, Rates/ slabs applicable

• Nodal officer (EO/Commissioner/ Senior Official): the product coordinator to drive the project centrally; monitors usage post Go Live; point of escalation for Implementation Team; seasoned and worked in multiple ULBs on various modules and has a good understanding of W&S; facilitates and tracks data collection post-go-live; monitors and facilitates the adoption of the application; point of contact for eGov, SI and at the HQ level.

• MIS Expert: Day-to-day tracking of the program, data entry, reporting and review to senior officials

eGov Team: eGov Team is the technical partner of the project which will provide all necessary support to the State/UT concerning the implementation, Program Designing etc.

System Integrator (SI) Team: SI Team will be responsible for the rollout of the initiative in the UT, providing end-to-end support to the State/UT w.r.t. The implementation of the products in the ULBs.

Guidelines to read the table are mentioned on the next page:

• Execute - One who owns the accountability to complete the activity

• Consult - One who may initiate, guide and in the process, handhold the execution of the activity

Note: Stage 0 is where the W&S cell and SI team are formed, hence there are only two entities playing a role which are that of eGov and the state leadership. Once the W&S cell and SI team are finalized, their role begins in the following stages.

Section 5: Overall Program Assumptions

Glossary

Vision: Defining the time frame to go live, the time frame to scale it pan state, the value proposition of the programme for the state and year-on-year financial targets and adoption targets

Project Plan: A detailed plan of program schedule/timelines, implementation phases, team structure and ongoing support and maintenance required.

System Integrator: The entity/company which collates all the subsystems required for the project and integrates them to achieve the program objective

Program Charter: Outline of implementation plan agreement with priority applications and broad timelines, program governance model, program success metrics and capacity building.

Acceptance Letter/MOU: Formal acceptance/sign-off of the client state with a clear mandate of the program

Program Success Metrics: Defining the parameters (which are measurable) prior to the program, on which the success of the program is to be measured on the completion of the program

Project steering committee: The key body within the governance structure which is responsible for the business issues associated with the project that are essential in ensuring the delivery of the project outputs and the attainment of project outcomes.

Project governance: Set of policies, regulations, functions, processes, procedures and responsibilities that define the establishment, management and control of projects, programmes and portfolios.

Scoping: List of activities measured against the time taken to complete them in accordance with the project goals

Baseline data: Set of information that serves as a foundation to compare other data acquired afterwards

Project Kick-off meeting: Meeting with the project team and the client of the project. This meeting would follow the definition of the base elements for the project and other project planning activities

Fitment Study: GAP study of the existing/required field process vs product

Data migration: Existing records of the functional activities need to be moved into the database of the newly released application

Data collection: Required data for the roll-out of the applications, which needs to be collected from the existing functional process

Data validation approach: This approach enables the sanctity of the data with built-in validation by design

Data synchronization: The process of establishing consistency among data from a source to a target data storage and vice versa and the continuous harmonization of the data over time.

Pilot Implementation: Any new process is tested out as a pilot in one or two instances before pan implementation.

Pilot ULB: The ULBs selected for the pilot implementation are called pilot ULB.

Roll out: On successful clearance of the pilot, the process/application/services are implemented across all Offices/ULBs.

Deployment: Deployment defines the complete package of software components set up in a particular environment.

Customisation: Details of changes to be made in the product to comply with the needed field process.

Configuration: Defining existing content such as options and variables based on the requirements on the ground

Product walkthrough: Explaining the users step-by-step through a set of actions that they need to take to achieve a specific outcome.

The W&S module allows citizens to apply for new connections and pay bills online. For employees, this module enables automated processing of new connection requests, editing existing connection details, generating water bills, and facilitating online collection of bill payments.

Features and applications

The module supports the following key functions -

1. Apply for new connections

2. Pay one-time connection charges for new water or sewerage connections

3. Pay recurring bills using online payment gateway

4. Download artefacts such as application details, connection details, bills, receipts, sanction letter and estimation notice

5. Process applications using configurable workflows

User roles

Refer to the table below to understand the different user roles and the scope of action linked to each role. The applicable user roles and action items can vary from one State to another. DIGIT customizes the workflows to suit the requirements defined at the State level.

Using W&S

This section guides you through the details of using the [module name] module for each role. Click on the relevant role below to learn more about how to use the module.

Citizens represent individuals, groups or communities using the W&S module online to manage their water and sewerage connections. The W&S module allows citizens to apply for new connections, pay bills online, and view past payments and connection and application details.

The DIGIT citizen portal lists all citizen-centric services as well as the Information and Updates from the ULBs. Click on the View All button on the card to view the list of available citizen services.

The citizens can -

Search & Pay

Search and Pay service enables the citizen to pay the water and sewerage charges dues without login into the account.

Users can search for the water or sewerage connections either using the Consumer Number or the Door Number. Select the applicable option as either

• I know my Consumer Number; or

• I want to search using connection details

To search by Consumer Number enter at least one of the following parameters:

1. Consumer Mobile Number

2. Consumer Number

3. Old Consumer Number

4. Property ID

To search using connection details, enter at least one of the following parameters:

1. Door Number

2. Consumer’s Name

The search result shows the list of connections filtered based on the entered search parameters. Click on the View Details and Pay button to proceed further. This displays the connection details and the Payment options.

This button is visible only when there is any amount due for the specific connection.

View Application Details

Citizens can view their applications to find status details, pending fees to be paid, or any other notifications linked to the application.

To view applications - Click on the My Applications option in the W&S service list. Click on the View Details button for the desired application to fetch the details.

Pay Application Fees

The fee estimate section provides the amount details for applications where payment is pending. The Fee Details displays the amount breakup.

Click on the Make Payment button at the bottom of the application. The Pay option is enabled once the application is in Pending for Payment status.

Edit Application

The applications that are sent back to citizens for any correction or for the documents to be attached become open for editing at the citizen's end. Applicants have to login into the Citizen Portal to edit the application.

Go to My Applications and scroll down to view the desired application. An application sent back to the citizen for correction will have the option to edit the application.

Click on the Submit button once the required edits are done. This will display the success acknowledgement page. Click on the Print Water Application option to download and print the application.

View Connection Details

Citizens can view their water or sewerage connection details through the portal.

To view the connection details - Click on My Connections service from the WnS service list. The existing connections for the logged-in user are shown as the result.

The Connection Details page displays the service details with the option to view consumption detail, Property Details with the option to View Property details, and Connection Holder’s Details. Scroll down the page to view these details.

View Consumption Details

The W&S module allows citizens to check the meter readings in case they have metered connections.

To check meter readings - Click on My Connections to view the registered connections and then open the connection to see the connection details.

Click on the View Consumption Details button available in the Service Details on the Connection Details page. Scroll down the page to view past readings.

Apply For Disconnection

The owner of a water or sewerage connection can apply for disconnection if the service is no longer in use now or due to any other reason.

To apply for disconnection of a service - Click on My Connections service from WnS service list. The existing connections for the logged-in user are shown as the result.

Click on View Details to view the complete details of the connection. Scroll down to find the connection for which the disconnection application is to be created and click on View Details to see the details and apply for disconnection.

Click on the Apply for Disconnection button.

Fill in the application detail and click on Next to attach the documents.

Upload the required documents and click on Next to proceed.

Verify the details in the Summary page, and edit the application if needed. Click on Submit to submit the application.

The screen displays the option to Download the Acknowledgement Form. Click on Go back to the home page to navigate back to the home page.

View & Pay Bills

The citizen portal allows users to view their existing connection details and pay water or sewerage bills online.

To view and pay bills - Click on the My Bills option from the WnS service list. All the water and sewerage charges related bills are listed here which are due for payment.

View Payment Details

Citizens can view past bill payment details from their portal.

To view past payment details - Click on the My Payments option on the W&S service list.

The system displays historic payment details. Scroll down to view all. Click on the Download Receipt button to download the payment receipt.

Apply For New Connection

The Apply for New Connection option allows citizens to submit their applications for new water or sewerage connection. Application forms are submitted through the DIGIT Citizen Portal for further processing and approval for new connections by the ULB employees.

To apply click on Apply for new connection option in the WnS service list.

Enter the required parameters in the Search Property page to find the property for which a new connection is to be applied. Click on the Select button to select the

The system displays a page with the information on the documents required to apply for a new connection. Make sure these documents are available before proceeding with the application.

Click on the Next button to move to the application form.

Property Details of the selected property are displayed. Click on View More Details to find additional details. Click on the Change Property option to apply for a different property.

Check the Same as Owner Details box if the connection holder is the same as the property owner. This will auto-fill the owner details in the Connection Holder Details section.

In case the property owner is not the same as the applicant for the connection, enter the Name, Gender, Mobile Number, Guardian Name, Relationship, Address, and Special Category details for the applicant.

Click on the Next button to proceed.

Select the relevant Service Name. Click on the Next button and then enter the Water Connection Details as applicable.

Click on the Next button to proceed.

Attach the required documents. Click on the Next button to proceed.

Review the application details on the Summary page before clicking on the Submit button. Click on the edit icon for the relevant section to make any changes.

The application is submitted and the success page is displayed. Click on the Print Water Application option to download and print the application.

Counter Employee (CE)

The Counter Employee (CE) represents the ULB employee responsible for assisting the citizens with water and sewerage connection related activities. The W&S module provides the CE with the scope to submit applications for new connections on behalf of the citizens or collect payment for the citizen bills at the counter.

The CE can -

Employee Home Page

The home page below is displayed once the employee logs onto the system.

Employee Inbox

Click on the Inbox menu to access the employee inbox.

The top feature menus are displayed on the left side. The filter panel on the left bottom displays the search filters.

1. Assigned to Me - The only applications assigned to the logged-in user are displayed on the right side window.

2. Assigned to All - It is default selected and hence the applications assigned to anyone are displayed on the right side window.

3. Locality - It filters the application based on the locality selected and then displays the result on the right side window.

4. Application Type - It filters the application based on the application type selected and then displays the result on the right side window.

5. Application Status - It appears only when the application type filter is selected and filters the application based on the application status selected and then displays the result on the right side window.

The search parameters are displayed on the top right. This allows users to search the application by Application Number, Consumer Number, and Consumer’s/ Applicant’s Mobile Number.

The window on the bottom right side provides the list of applications based on the default settings or applied filters and search parameters.

Search Application

Apply for new connections

The CEs can apply for new water or sewerage connection applications and submit it on behalf of the citizens.

To apply for new connections

Click on the Water & Sewerage menu option in the sidebar or the Water & Sewerage card on the DIGIT home page.

Search applications or connections

The W&S portal enables CEs and other ULB employees to search for specific applications or connections using different search parameters.

To search for W&S connections

Click on the Water & Sewerage menu option in the sidebar or the Water & Sewerage card on the DIGIT home page. The Search Connections tab on the page displays the various search parameters that filter the search for specific connections. Enter the applicable City. This is a mandatory search filter.

Enter the Property ID, or Owner Mobile No., or Consumer Number, or the Old Consumer Number to filter the view of connections based on the specified parameter. Click on the Search button to view the search results. Click on the Reset button to renew the search using different parameters.

To search for W&S applications

Click on the Water & Sewerage menu option in the sidebar or the Water & Sewerage card on the DIGIT home page. Click on the Search Applications tab.

Enter the Consumer No. or Application Number, or Owner Mobile No., or Application Type to filter the search for applications. The application search can also be filtered by Application Status or defining a specific period in the From Date and To Date fields. The system fetches the applications created between the specified period or after the specified date.

Click on the Search button to view the search results. Click on the Reset button to renew the search using different parameters.

Add meter readings

CEs add the meter readings for each connection to generate monthly bills based on the recorded usage.

To add meter readings

Search for the specific connection using relevant search parameters. Click on the Consumer Number link available for listed connections. Click on View Consumption Details available in the Service Details panel.

Click on the Add Meter Reading button on the top right corner of the Consumption Details page.

The Billing Period by default is set to the last reading date and current reading date.

Select the applicable Meter Status. The meter status can be changed to reflect the current working condition of the meter. Meters can be set to Working, Locked, Breakdown, Non-meter, Reset, or Replacement, as applicable.

Enter the Current Reading in the meter reading page. The system displays the Last Reading and the Last Reading Date. Enter the Current Reading Date. The date field auto-populates the current date by default.

The actual Consumption is automatically calculated by the system. The customer is billed on the basis of the actual consumption.

Click on the Save button to save the reading. This will generate the bill or demand for payment that has to be made by the customer.

Activate new connections

Once the application for new water or sewerage connection is approved and the citizen has paid the applicable connection charges, the CE is responsible for activating the new connection.

To activate new connections

Search for the applications that are Pending for Connection Activation. Click on the Application No. to open the application.

Click on the Take Action button and click on Edit option to enter connection activation details.

Review the Connection Details and the list of Documents furnished with the application.

Enter the connection details in the Additional Details section of the application.

Enter the Connection Execution Date. The connection will be activated on the specified date. For metered connections, enter the Meter ID, Meter Installation Date, and Initial Meter Reading (KL).

Click on Next Step to the Summary section of the application. Review the application details. Click on the Take Action button and then click on the Activate Connection option.

Enter any Comments for activating the connection. Click on the Activate Connection button.

The connection activation success message is displayed on the screen. A system generates a unique Consumer No. to identify the connection.

Collect bill payments

CEs can pay W&S bills for the citizens. The CEs can add penalty or rebates to the bill amount depending on the applicable penalty or rebates available for the customers.

To pay bills

Enter the relevant search parameter to filter the view of W&S connections. Click on the Collect button for the specific connection.

The Bill Details panel displays the pending dues details and its breakup.

Click on the Add Rebate/Penalty button to adjust any penalties or rebates applicable for the customer.

Add the Adhoc Penalty Amount or the Adhoc Rebate Amount. Select the Reason For Adhoc Penalty or Reason for Adhoc Rebate from the given drop-down list. Enter any additional information in the Enter Comments section.

Click on the Add button to add the penalty or rebate amount to the total bill amount. Click on the Download Bill button to download the bill. Click on the Pay button.

Select Full Amount or Custom Amount to specify the full or partial payment of the bill. Enter the Amount to Pay if Custom Amount is selected. Click on the applicable payment tab in the Capture Payment panel.

Enter the required payment details and make the payment. Click on the Generate Receipt button to process the payment.

The payment success acknowledgement message is displayed on the screen. Click on the Download or Print button to download or print the payment receipt.

Modify connection details

The W&S module enables CEs to make any changes to the existing water or sewerage connection details in a few simple steps. Such changes may reflect any updates in property details or the connection details.

To modify connection details

Search for the specific connection using applicable search parameters. Click on the Consumer Number link to open the connection details page.

Scroll down the page and click on the Take Action button. Click on Modify Connection.

The Modify Connection application form contains 4 sections. The Property Details panel displays the existing property details linked to the connection. Click on the Search Property button to replace the existing property details with another property. Select the applicable Property ID. The change request for property details will be forwarded to the Approver for final approval.

Click on the Modify Property button to make any changes to the existing property. This action is integrated with the Property Tax module. So, whatever changes or edits are requested for the listed property will go through the Edit Property workflow for verification and final approval from the Property Tax department.

Click on the Next Step button to move to the Additional Details section.

Change the Connection Details as required on this page. Users can modify the existing Connection Type, Number of Taps, Water Source, Water Sub Source, and applicable Pipe Size details. Change the Activation Details if required. Enter new meter details in the Meter ID and Meter Installation Date fields.

Enter the Modification Effective From date. The requested changes will be reflected from the selected date. Click on the Next Step button to upload supporting documents for the requested changes.

Select the applicable Documents and then click on Upload Files to attach the selected documents with the application.

Click on the Next Step button to move to the Summary page of the application. Scroll down the page to review the modification requests. The existing connection details are available below the requested changes for easy reference.

Click on the Submit button for processing the modification requests. The application is sent to the Approver for final approval.

Document Verifier (DV)

The Document Verifier (DV) is responsible for verifying the required and supporting documents uploaded by the citizen with the W&S application. The application is forwarded to the Field Inspector for further review once the DV finds the documents uploaded meet the requirements. Else, the application is either sent back to the citizen for refurbishing the documents or rejected.

DV can

Edit applications

DV can edit application details on behalf of the applicants.

To edit applications

The applications Pending for Document Verification is available on the DIGIT home page. Else, search for the application using the search parameters.

Open the application. Click on the View History button available in the Task Status panel on top to view the list of actions taken on the application so far. Click on the View Breakup button to find the fee breakup details in the Fee Estimate panel.

Click on the Add Rebate/Penalty button to add any ad hoc penalty or rebate amount to the total fee payable. Scroll down the application to review the filled in details. Click on the View button for each uploaded document to review details.

Click on the Take Action button and then click on Edit to make required corrections. Review the Connection Details and the list of Documents furnished with the application.

Enter the connection details in the Additional Details section of the application. Select the applicable Connection Type. Enter the Number of Taps, Water Source, Water Sub Source, and Pipe Size details.

Select ULB if the plumber is provided by the ULB. Else, check the Self option. In case the plumber is provided by the ULB enter the Plumber License No., Plumber Name, and Plumber Mobile No. details.

Select the relevant Road Type. Enter the Area (in sq ft) to indicate the length of road cutting required to lay the pipes. Enter the Connection Execution Date. The connection will be activated on the specified date.

Click on Next Step to the Summary section of the application. Review the application details. Complete the changes and click on the Submit button to save the changes.

Send applications back to citizen

DV can send the application back to the citizen for any corrections or if any vital document has not been uploaded.

To send the application back to the citizen

Enter the Application No. or any other search parameter to search for the application. Click on the Application No. link to open the application. Scroll down the application page to review the filled in details.

Click on the View File button to open the documents uploaded in the application. Click on the Take Action button at the bottom of the application page once the review is complete. Click on the Send Back to citizen button if the documents do not meet the application requirements or any document is missing.

State the reasons for sending the application back to the citizen in the Comments section. Click on the Upload Files button to upload any supporting documents. Click on the Send Back button.

The application is placed back in the Citizen queue for required edits.

Reject applications

The DV can reject the application if the documents and information furnished by the citizen do not meet the prescribed guidelines.

To reject the application

Click on the Take Action button at the bottom of the application page once the review is complete. Click on the Reject button if the documents do not meet the application requirements or the information provided in the application is inaccurate.

State the reasons for rejecting the application in the Comments section. Click on the Upload Files button to upload any supporting documents. Click on the Reject button.

The application is rejected and a notification is sent to the applicant informing the same.

Verify and forward applications

The DV verifies and forwards the application if the documents and information provided in the application are found satisfactory and complete.

To verify and forward the application

Click on the Take Action button at the bottom of the application page once the review is complete. Click on the Verify and Forward button once all documents are verified.

Select the applicable Assignee Name who will carry out the next phase of verification. Provide any additional information for the assignee in the Comments section. Click on the Upload Files button to upload any supporting documents. Click on the Verify and Forward button.

The application is forwarded to the field inspector for further processing.

Field Inspectors (FI)

The field inspector or FI is responsible for conducting the field inspection of the connection site and premises. The FI prepares the inspection report based on the observations on the defined inspection parameters.

The FI can

Edit applications

To edit applications

The application Pending for Field Inspection is available on the DIGIT home page. Else, search for the application using the search parameters.

Open the application. Click on the View History button available in the Task Status panel on top to view the list of actions taken on the application so far. Click on the View Breakup button to find the fee breakup details in the Fee Estimate panel.

Click on the Add Rebate/Penalty button to add any ad hoc penalty or rebate amount to the total fee payable.

Scroll down the application to review the filled in details. Click on the View button for each uploaded document to review details. Click on the Take Action button and then click on Edit to make required corrections.

Review the Connection Details and the list of Documents furnished with the application.

Enter the connection details in the Additional Details section of the application. Select the applicable Connection Type. Enter the Number of Taps, Water Source, Water Sub Source, and Pipe Size details.

Select ULB if the plumber is provided by the ULB. Else, check the Self option. In case the plumber is provided by the ULB enter the Plumber License No., Plumber Name, and Plumber Mobile No. details.

Select the relevant Road Type. Enter the Area (in sq ft) to indicate the length of road cutting required to lay the pipes. Enter the Connection Execution Date. The connection will be activated on the specified date. For metered connections, enter the Meter ID, Meter Installation Date, and Initial Meter Reading (KL).

Click on Next Step to the Summary section of the application. Review the application details. Complete the changes and click on the Take Action button to proceed with the required action on the application.

Send applications back

FIs can send the application back to the DV for any corrections or if any vital document has not been uploaded.

To send the application back

Enter the Application No. or any other search parameter to search for the application. Click on the Application No. link to open the application. Scroll down the application page to review the filled in details.

Click on the View File button to open the documents uploaded in the application. Click on the Take Action button at the bottom of the application page once the review is complete. Click on the Send Back button if the documents do not meet the application requirements or any document is missing.

State the reasons for sending the application back to the citizen in the Comments section. Click on the Upload Files button to upload any supporting documents. Click on the Send Back button.

The application is placed back in the DV queue for required edits.

Reject applications

The FI can reject the application if the documents and information furnished by the citizen do not meet the prescribed guidelines.

To reject the application

Click on the Take Action button at the bottom of the application page once the review is complete. Click on the Reject button if the documents do not meet the application requirements or the information provided in the application is inaccurate.

State the reasons for rejecting the application in the Comments section. Click on the Upload Files button to upload any supporting documents. Click on the Reject button.

The application is rejected and a notification is sent to the applicant informing the same.

Verify and forward applications

The FI verifies and forwards the application if the documents and information provided in the application are found satisfactory and complete.

To verify and forward the application

Click on the Take Action button at the bottom of the application page once the review is complete. Click on the Verify and Forward button once the field inspection is complete and found to be satisfactory.

Select the applicable Assignee Name who will carry out the next phase of verification. Provide any additional information for the assignee in the Comments section. Click on the Upload Files button to upload any supporting documents. Click on the Verify and Forward button.

The application is forwarded to the W&S Approver for final approval.

Approver

The W&S Approver is responsible for approving or rejecting the application for new water or sewerage connections. Once approved the applicant must pay the connection charges to initiate the activation of the connection. The counter employee fills in the activation details and activates the connection. Post connection activation the system generates a unique consumer number.

The Approver can

Edit applications

To edit applications

The application Pending for Approval is available on the DIGIT home page. Else, search for the application using the search parameters. Open the application.

Click on the View History button available in the Task Status panel on top to view the list of actions taken on the application so far. Click on the View Breakup button to find the fee breakup details in the Fee Estimate panel. Click on the Add Rebate/Penalty button to add any ad hoc penalty or rebate amount to the total fee payable.

Scroll down the application to review the filled in details. Click on the View button for each uploaded document to review details.

Click on the Take Action button and then click on Edit to make the required corrections. Complete the changes and click on the Submit button to save the changes.

Send back applications to FI

The Approver can send the application back to the FI for any corrections or if any vital document has not been uploaded.

To send the application back to the citizen

Enter the Application No. or any other search parameter to search for the application. Click on the Application No. link to open the application. Scroll down the application page to review the filled in details.

Click on the View File button to open the documents uploaded in the application. Click on the Take Action button at the bottom of the application page once the review is complete. Click on the Send Back button if the application does not meet specific requirements or any document is missing.

State the reasons for sending the application back to the FI in the Comments section. Click on the Upload Files button to upload any supporting documents. Click on the Send Back button.

The application is placed back in the FI queue for the required processing.

Reject applications

The Approver can reject the application if the documents and information furnished by the citizen do not meet the prescribed guidelines.

To reject the application

Click on the Take Action button at the bottom of the application page once the review is complete. Click on the Reject button if the documents do not meet the application requirements or the information provided in the application is inaccurate.

State the reasons for rejecting the application in the Comments section. Click on the Upload Files button to upload any supporting documents. Click on the Reject button.

The application is rejected and a notification is sent to the applicant informing the same.

Approve connections

The Approver verifies the application and if the documents and information provided in the application are found satisfactory and complete, the connection request is approved.

To approve connections

Click on the Take Action button at the bottom of the application page once the review is complete. Click on the Approve Connection button once the application is reviewed and verified.

Provide any additional information for the applicant in the Comments section. Click on the Upload Files button to upload any supporting documents. Click on the Approve Connection button.

The application for new water or sewerage connection is approved. The applicant is allotted a unique Consumer Number. The application is now routed back to the citizen to make the payment towards connection charges. Once the payment is done the connection is activated.