Introduction

Service Category is a comprehensive list of services existing for the specific State/ULB. Service Category basically defines the miscellaneous revenue collection heads. Example - Rental, Entry Fees, User Charges etc.

Service categories are defined at a global level for different types of revenues. Payment collection and processing for certain services like property tax and trade licenses are done through the individual modules. The mCollect module processes payments for other miscellaneous services.

The Service Category masters list allows States/ULBs to identify the miscellaneous services for which payments and collections can be processed.

Data Table

The data given in the table is sample data.

Procedure

Data Definition

Steps to Fill Data

1. Download the data template attached to this page.

2. Have it open and go through all the headers and understand the meaning of them by referring 'Data Definition' section.

3. Make sure all the headers, its data type, field size and its definition/ description is understood properly. In case of any doubt, please reach out to the person who has shared this document with you to discuss the same and clear out the doubts.

4. Identify all different types of service categories on the basis of ULB’s functions.

5. Start filling the data starting from serial no. and complete a record at once. repeat this exercise until the entire data is filled into a template.

6. Verify the data once again by going through the checklist and taking care of each and every point mentioned in the checklist.

Checklist

The checklist is a set of activities to be performed once the data is filled into a template to ensure data type, size, and format of data is as per the expectation. These activities have been divided into 2 groups as given below.

Common Checklist

This checklist covers all the activities which are common across the entities.

Entity Specific Checklist

This checklist covers the activities which are specific to the entity.

Attachments

Introduction

The Service Subcategory refers to the secondary level of services. For instance, the Sanitation Tax service describes the specific tax collection service existing at the ULB level.

Before creating the Service Subcategory make sure you have created the Service Category list. Map the Service Subcategory to the corresponding Service Category.

Data Table

The data given in the table is sample data.

Procedure

Data Definition

Steps to Fill Data

1. Download the data template attached to this page.

2. Have it open and go through all the headers and understand the meaning of them by referring 'Data Definition' section.

3. Make sure all the headers, its data type, field size and its definition/ description is understood properly. In case of any doubt, please reach out to the person who has shared this document with you to discuss the same and clear out the doubts.

4. Identify all different types of service subcategory on the basis of ULB’s functions.

5. Start filling the data starting from serial no. and complete a record at once. repeat this exercise until the entire data is filled into a template.

6. Verify the data once again by going through the checklist and taking care of each and every point mentioned in the checklist.

Checklist

The checklist is a set of activities to be performed once the data is filled into a template to ensure data type, size, and format of data is as per the expectation. These activities have been divided into 2 groups as given below.

Common Checklist

This checklist covers all the activities which are common across the entities.

Entity Specific Checklist

This checklist covers the activities which are specific to the entity.

Attachments

The citizen pays the fees for miscellaneous services through the CEs or FEs. Once the payment transaction is complete the citizen can access the payment receipts online.

Citizens can

• Search receipts

• Download receipts

• Print receipts

Search Download And Print Receipts

Citizens can search for payment receipts and download or print these online. To search for payment receipts navigate to the mCollect option in the sidebar main menu. Click on Search Challan.

Enter the relevant search parameter. The system enables you to search using payment Receipt No. or Service Category, or payee Mobile No. Click on the Search button.

The system will display the relevant search results in the panel below. Click on the relevant record to view the payment receipt.

The system will generate a pdf format of the payment receipt. Click on the download icon on the pdf page to download the receipt.

Click on the Print icon on the pdf page to print the receipt.

Click on the Reset button to renew your search with different parameters.

The mCollect module is designed to facilitate the ULBs process miscellaneous types of payments. Miscellaneous payments may include parking fees, advertising fees, rent, challans, etc. The module objective is to process and record payment collections on account of miscellaneous heads within the ULBs. This makes it easy to track payment receipts and generate reports for administrative purposes.

Key Features

The MCS module enables ULB employees to -

• Capture payment details

• Generate and print payment collection receipts

• Access dashboard analytics

• Generate reports for administration

User roles

Refer to the table below to understand the different user roles and the scope of action linked to each role. The applicable user roles and action items can vary from one State to another. DIGIT customizes the workflows to suit the requirements defined at the State level.

Using MCS

This section guides you through the details of using the MCS module for the defined roles. Click on the relevant role below to learn more about how to use the MCS system.

About mCollect

The mCollect module is designed to facilitate the ULBs process miscellaneous types of payments. Miscellaneous payments may include parking fees, advertising fees, rent, challans, etc. The module objective is to process and record payment collections on account of miscellaneous heads within the ULBs. This makes it easy to track payment receipts and generate reports for administrative purposes.

Key Features

1. Capture details of payment collection

2. Generate and print the collection receipt

3. Access to dashboard analytics

4. Generate reports for administration

Section Overview

This section contains all docs and information required to understand the MCS module, its key features, functional scope, and configuration details. Click on the links below to learn more about deploying, configuring, customizing, and using the MCS module.

• Functional Specifications

• Product Brochure

• MCS Workflows

• MCS Service Configuration

• Implementation Handbook

• Demo Script

Navigation Tips

• Click on the embedded links within the content to browse topic details

• Use the Contents links available on the right side of the screen to move to a specific heading

• Find the list of Related Docs links at the bottom of each page to browse through additional product details.

Contact Us

Reach out to us through any of the below-mentioned contact channels for any assistance or additional information on MCS module deployment.

Introduction

The mCollect module is designed to facilitate the ULBs process miscellaneous types of payments. Miscellaneous payments may include parking fees, advertising fees, etc. The module objective is to process and record payment collections on account of miscellaneous heads within the ULBs. This makes it easy to track payment receipts and generate reports for administrative purpose.

Module Features

1. Capture details of payment collection

2. Generate and print the collection receipt

3. Access to dashboard analytics

4. Generate reports for administration

Module Ontology

State Level

ULB Level

None

Module Reports

1. Receipt Register

2. Cancelled Receipt Register

Introduction

This page provides an overview of mCollect functions to all stakeholders. mCollect is an application in which ULB employees can collect any miscellaneous tax or fee from the citizens and citizens can search for the payment receipts to download. mCollect helps ULBs to eliminate the use of manual receipt (G8-receipt) to capture miscellaneous payments at the counter and on the field. It also streamlines the end-of-day collection process in the ULBs by digitising all payment streams.

Functional Scope

The platform is available for use in both mediums as web and mobile app. mCollect features can be broadly classified as the following modules: Registration, Login and Creation of User Profile Capture Payment (ULB Employee) Search Receipt (ULB Employee) Search Receipt (Citizen) Dashboards and Reports (ULB Employee) General Features

Registration, Login and Creation of User Profile

This module provides enables the following capabilities:

• OTP Based Login for Citizen via Web/Mobile App

• Credentials (Username & Password) based Login for Employee via Web/Mobile App

• Provision for language selection during first time registration for both Employee and citizens

• Provision of creating a personalized Profile for Citizens and employees on Web App

• Login Credentials for the various hierarchies of employees

• Role-based access for performing different actions

Capture Payment (ULB Employee)

When an employee wants to capture payments made to the ULB by the citizen. He will click on the “New Collection” button and will land on the payment capturing page. The Employee will fill out all the service details and click on “Next” to go to the Payment page. Employees can come back to the details page from the payment page and update all the details too.

On the Payment page, the employee selects the payment instrument, enters the payer details and clicks on the “Generate Receipt” to capture the payment and generate the receipt for the same.

Search Receipt (ULB Employee)

When an employee wants to search for a receipt from a previous payment. He will search based on the given parameters. Search results will give a receipt download link along with other details.

Search Receipt (Citizen)

When a citizen wants to search for a receipt from a previous payment. He will search based on the given parameters. Search results will give a receipt download link along with other details.

Dashboard and Reports

Administrators want to monitor the collection to drive and plan ULB revenue targets. mCollect offers a receipt register report and a Dashboard to view the data and make data driven decisions.

The Report has the following filters: Collection Channel, Collection Mode, Service Type, Date Range. The Dashboard provides a view like the following screenshot.

General Features

Notifications: The system has the capability to send notifications to citizens. The notification is sent to the citizen when a payment is made. The citizen gets a receipt download link in the notification. These notifications can be sent in the language chosen by the ULB through all channels - SMS, WhatsApp, and Email.

Configurable Masters

• Business Service Master: To configure the Service Categories and Service Types for which mCollect can capture payments

• Tax Head Master: To define the tax heads for each Service Type

• Tax Period Master: To define a tax period for each Service Type

Introduction

Service Subcategory is mapped to relevant GL code to help capture the accounting-related parameters for each service subcategory. The same is used to pass the accounting vouchers into the accounting and finance system.

Data Table

The data given in the table above is sample data.

Procedure

Data Definition

Steps to Fill Data

1. Download the data template attached to this page.

2. Have it open and go through all the headers and understand the meaning of them by referring 'Data Definition' section.

3. Make sure all the headers, its data type, field size and its definition/ description is understood properly. In case of any doubt, please reach out to the person who has shared this document with you to discuss the same and clear out the doubts.

4. Identify all different types of service subcategory GL code on the basis of ULB’s functions.

5. Start filling the data starting from serial no. and complete a record at once. repeat this exercise until the entire data is filled into a template.

6. Verify the data once again by going through the checklist and taking care of each and every point mentioned in the checklist.

Checklist

The checklist is a set of activities to be performed once the data is filled into a template to ensure data type, size, and format of data is as per the expectation. These activities have been divided into 2 groups as given below.

Common Checklist

This checklist covers all the activities which are common across the entities.

Entity Specific Checklist

This checklist covers the activities which are specific to the entity. There is no entity-specific checklist activity applicable.

Attachments

CE And FE

The counter employees or field employees collect and process the miscellaneous payments on behalf of the citizens.

The CE or FE role can -

• Generate challan

• Make payment

• Search challan

Generate Challan

CE can process and collect payments for miscellaneous services through the DIGIT web portal or the DIGIT mobile app. To process a new payment, click the mCollect card on the employee home screen. Click on Generate New Challan button.

On the New Challan page, enter the Consumer Details and Service Details.

Click on Submit button at the bottom of the page. The success message screen pops with the Challan No. Click on the Print Challan option to print the challan.

Click on Proceed to Payment button to make the payment.

Make Payment

The Generate Receipt page displays the payment information details. Enter the Payer Details. Select the Payment Mode.

Enter the Gen/G8 Receipt Details, in case the receipt is generated manually. Click on the Collect Payment button at the bottom of the screen to register payment details.

The success message is displayed. Click on Print Receipt to print the receipt.

Search Challan

Click on Search Challan option on the employee home page.

Select the required filters and click on the Search button. The results will be displayed on the page.