Objective: Reap Benefit system is one of the vendors that provide the chatbot services using the turn as backend services to communicate with citizen through chatbot. As part of the requirement, we need to create a complaint in digit platform when ever citizens raise the complaint through Reap Benefit chatbot.
The turn-io-adapter service is a wrapper to transform Reap Benefit request format to DIGIT PGR request format. This service has transform API that constructs the required PGR request from the request message sent from the Reap Benefit system. Reap Benefit system consumes the tranform API to communicate with the DIGIT PGR module.
In this process, once a complaint is created it sends a WhatsApp message to the citizen with a track link. Whenever some action is taken by ULB employees on complaint, a WhatsApp message is sent to citizen.
Before you proceed with the configuration, make sure the following pre-requisites are met -
Java 8
Rainmaker-PGR service is running
Complaints are generated on the DIGIT platform using the Reap Benefit system chatbot.
Messages are sent to citizen through WhatsApp when employees perform some action on the complaint.
Deploy the following builds
rainmaker-pgr-db:v1.1.3-bb2961cf-13
turn-io-adapter:v1.1.3-bb2961cf-19
egov-searcher:v1.1.3-d43c421c-5
nlp-engine:v1.0.0-c3889d14-10
Note: Please refer to the following url for nlp-engine technical documentation - NLP Engine Service
Frontend commits
1) turn-io-adapter: "http://turn-io-adapter.egov:8080/" (In service host configuration)
2) Add /turn-io-adapter/_transform in egov-mixed-mode-endpoints-whitelist configuration
3) Once you are done with 2nd step restart zuul pod
Add name filed in complaint category master in PGR. Link for the data -
Push the localisation data for all the locality data with module as rainmaker-chatbot. Sample localisation object -
{ "code": "SC1", "message": "Azad Nagar - WARD_1", "module": "rainmaker-chatbot", "locale": "en_IN" }
NA
This is the samplerequest for _transform api to create a complaint
Turn-io-adapter is integrated with Rainmaker-pgr application. Turn-io-adapter application internally invokes the rainmaker-pgr service to generate complaints.
Turn-Io-adapter application to call turn-io-adapter/_transform to generate the complaint and takes the data from the PGR.
DIGIT offers key municipal services such as Public Grievance & Redressal, Trade License, Water & Sewerage, Property Tax, Fire NOC, and Building Plan Approval.
The inbox service is an aggregation service which aggregates data of municipal services and workflow based on given complex search criteria and returns applications and workflow data in paginated views. The service also returns the total count matching the search criteria.
This service allows searching of both the module objects as well as processInstance(Workflow record) based on the given criteria for any of the municipal services. It uses a module-specific configuration which is stored in application.properties as a key value map, where the key is the businessService name while the value is the configuration map. A sample configuration is attached below -
Here, the key of the config map is the PT module business service for which the inbox is to be configured. The search definition details are specified below -
searchPath - Points to the search URL of the municipal module
dataRoot - This is the search response key that we get from module search, e.g. in the property module, the search response returns response objects inside the “Properties” key.
applNosParam - This is the parameter that calls the workflow search once the module objects are retrieved based on the search. This parameter is the field that joins the module table with the workflow process instance table, e.g. in the case of the Property module it is “acknowldgementNumber”.
businessIdProperty - This is the parameter with which we search module objects in case of empty moduleSearchCriteria by performing the workflow search first. Again, this parameter is the field that joins the module table and workflow process instance table, e.g. in the case of the Property module it is “acknowldgementNumber”.
applsStatusParam - This is the application status field name for the module used for the search, e.g. in the case of the Property module, it is “status”.
To provide pagination and total count across multiple modules, the inbox service is integrated with the searcher. The searcher provides the list of ids and the total count of applications. The inbox service processes the count and the results are returned to the API. The sample configuration link for PT and TL modules is given below:
