Functional overview for stakeholders
The Trade License product provides a digital interface, allowing citizens to apply for the Trade License and subsequently make the trade license fee payment online.
The Trade License product enables:
Ease of doing business — Traders can apply for new licenses, renewals, amendments, and supplemental licenses
Regulatory Tracking — Administrators can track and manage regulatory processes
Shorter Timelines — It streamlines and automates business licensing processes and helps a business to be set up quickly
Data-driven decision making — The application collates valuable information on the economic activity and employment opportunities in a ULB
The list below summarizes the key features supported by the TL module -
Registration, Login and Creation of User Profile
Applying for a Trade License
Trade License Issue
Modifications to a Trade License
Renewal of Trade License
Payments and Fee
Dashboards and Reports
General Features
Key capabilities offered by this functional component -
OTP Based Login for Citizen via Web/Mobile App
OTP Based Login for Employee via Web/Mobile App
Provision for language selection during first time registration for both Employee and citizens
Provision of creating a personalized Profile for Citizens and employees on Web App
Login Credentials for the various hierarchies of employees
Role-based access for performing different actions relating to Trade License modules
User can apply for a new TL from the system. User can select the type of license to apply. The user enters trade details, owner details and documents after which application can be reviewed and submitted. Similarly, a counter employee can also apply for TL on behalf of the citizen. The system has a workflow integration which enables stage-wise approval before Approval for issuing the Trade License.
Key capabilities offered by this functional component -
Citizen can Apply for a new Trade License through mobile app/ Web
Citizen/CSC can capture Trade details, Trade Units, Accessories, Owner Details, Address, purpose, Date of issuance, License number etc.
Citizen/CSC Upload Documents
Citizen/CSC can calculate Breakup Based on Selected Trade
Citizen/CSC can select Multiple Accessories for the Trade
Citizen/CSC can Apply for Multiple Trade Licenses
Citizen/CSC can Download/Print Application Summary
Citizen/CSC can Download/Print Trade Reference No
Citizen/CSC can View the applied licenses
The system has the facility to deliver the service online & through SEWA KENDRA.
The portal displays all the information including the processes and documents required for the convenience of the citizen.
The system has the facility to assign a unique identification number based on the license type, which will be used for all future transactions of the license.
The system has the facility to assign the application to the respective Inspector for survey and verification. After the application is submitted, it goes to the document verifier. The next step after document verification is field inspection. After the field inspector’s approval, the TL is approved by the approver.
Key capabilities offered by this functional component -
Document Verifier, Verifies & Forwards or Rejects the application
Licensing Inspector, Verifies and Forward the Application
Licensing Inspector, Sends Back or Rejects the Application
Licensing Inspectors Approves the Application
Citizen, Pays for the license post verification process online or at the CSC
CSC, Collects Fee post verification.
The system allows the printing of license and sending the license through e-mail.
The system allows the SMS alerts to the applicant regarding the date of inspection/visit by the inspector, approval/rejection of the application.
The system allows the inspector to enter the field visit details and a field visit report is generated and automatically routed to the superintendent.
The system has the facility to edit/update the Application based on the Inspection report against the application.
The system has the facility to provide a hassle-free renewal process for citizen and employee ease, leading to increased revenues, by reducing unlicensed trades. The system allows sending of SMS and Email notifications and reminders based on the renewal cycle.
Key capabilities offered by this functional component -
The citizen can pay for the license post verification process
CSC, Collects Fee post verification.
The system allows intimating the applicant about the payment of the license fee through SMS/ e-Mail.
The system allows the Generation of receipt for the payment
The payment modes enabled are Card(offline), cash, cheque, DD
Following reports offered by the module -
Cancelled Receipt Register Report
TL Collection
TL Application Status- showing the number of licenses approved/rejected.
TL ULB Wise Status
State Dashboard: View Reports for Total Licenses, Licenses Issued, Payment Collected, Payment Distribution
Notifications - The system has the capability to send notifications to citizens. These notifications can be sent for various steps like - verification completion, payment reminder, payment confirmation. These notifications can be sent in the language chosen by the ULB through all channels - SMS, Whatsapp, Email.
Configurable Masters - The system provides the following masters that can be configured as per the State’s requirements:
Charges & Calculation : Calculation Engine, Rebate, Penalty,
Rate Master
State Masters: Trade Ontology, Documents List, Accessories, Ownership, Employee Data Mapping, Boundary Data Mapping, Fee Matrix (License Fees)
System specification in compliance with the Ease of Doing Business (EODB) BRAP 2019
| List of Functionalities | Corresponding Features |
|---|---|
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Reform No.
Reform Area
Weightage (score)
Recommendation
Remarks
80
Sector Specific
2
Implement an online application system with the following features:
i. Online submission of application without the need to submit physical copy of application
ii. Eliminate physical touchpoint for document submission
iii. Allow option of online payment of application fee
iv. Allow applicant to track status of application online
v. Applicant can download the final certificate online
Already available in the system
Registration, Login, Creation of User Profile
Provision for Language Selection during first-time registration via Mobile/ Web App.
OTP Based Login for Citizen/ Employee via Mobile/ Web App
Login Credentials for the various hierarchy of employees
Provision of Personalized Profile for Citizen/ Employee on Web App
Applying for a Trade License
Citizen/CSC: Enters Trade Details, Trade Units, Accessories, Owner Details.
Citizen/CSC: Upload Documents
Citizen/CSC: ULB Wise Trade Selection
Citizen/CSC: Calculation Breakup Based on Selected Trade
Citizen/CSC: Multiple Accessories Field Count
Citizen/CSC: Multiple Trade License.
Citizen/CSC: Download/Print Application Summary
Citizen/CSC: Download/PRINT Trade Reference No
Citizen/CSC: View the applied licenses.
Citizen: Pays for the license post verification process.
CSC: Collects Fee post verification.
Trade Licence Issue
Document Verifier : Verify & Forward/ Reject the application
Licensing Inspector: Verify and Forward/ Send back/ Reject the Application.
Licensing Officer: Approve/ Send back the Application
Licensing Officer: Reject/ Cancel the Application
Modification to a Trade License
Edit/ Update the Application based on the Inspection report against the application.
Renewal of a Trade Licence
Renew trade license.
Payment and Fee
Configurable Workflow Rights : Edit & Payment Collection
Payments & Collection : Various Payment Modes
Dashboards and reports
Cancelled Receipt Register Report
TL Collection
TL Application Status- showing the number of licenses approved/rejected.
TL ULB Wise Status
State Dashboard: View Reports for Total Licenses, Licenses Issued, Payment Collected, Payment Distribution
General features
Notifications : SMS Notifications
Charges & Calculation : Calculation Engine
Charges & Calculation : Rebate/ Penalty- Date Based
Charges & Calculation : Ad-Hoc Rebate/ Penalty
Charges & Calculation : Exemptions Trade Type & Owner Type
Configuration masters
Configurable Workflow Rights : Edit & Payment Collection
Configurable Verification & Approval