Citizens

Citizens represent individuals, communities, or business entities who are the system end-users. The Fire NOC module enables citizens to apply for no-objection certificates from the local fire station. The applicants can also make the service fees online, track the status of their applications, download applications, and print payment receipts.

The citizen role can -

1. Apply for Fire NOC

2. View application status

3. Pay service fees

4. Download/Print applications and payment receipts

Apply for Fire NOC

The Apply option allows citizens to fill in and submit the application for Fire NOC.

To apply

Navigate to and click on the Fire Noc card on the Citizen Services home page panel.

Click on the Apply button to initiate an application for a Fire NOC.

The system displays the list of documents required to submit with the NOC application. Click on the Print button to print this list or make a note of the required documents.

Click on the Apply button to proceed with the application.

Select the applicable NOC Type. Select New to apply for post-construction NOC. In case New NOC Type is selected, provide the Provisional Fire NOC Number. The application form is auto-filled with the details fetched from the Provisional Fire NOC.

Select Provisional to apply for pre-construction NOC.

Select Single Building or Multiple Buildings options to indicate the No. of Buildings in the Property Details panel.

Enter the property details such as Building Name, Building Usage Type as per NBC, Building Usage Subtype as per NBC, No. of Floors (Excluding Basement, Including Ground Floor), No. of Basements, Plot Size (in Sq meters), Ground Floor Built-up area (in Sq Meters), and Height of Building from Ground Level (in meters).

Enter the Property ID. Click on the search icon in case the property details are registered in the Property Tax module to fetch the linked property details. Skip this field if the property is not registered.

Select the applicable City. Enter the Plot/Survey No., Building/Colony Name, Street Name, Mohalla, and the Pincode details. Click on the map icon to pinpoint the property location on the map.

Select the Applicable Fire Station from the drop-down list. The application will be issued by the selected Fire Station. Click on the Next Step button to proceed to the next section of the application.

Select the applicable Applicant Type in the Applicant Details panel to indicate if the application is raised by an individual, or a government institution, or a private institution. Now, select the relevant Type of Applicant - Subtype. For instance, individual applicants may constitute of single owners or multiple owners. Similar sub-categorization is available in the drop-down list depending on the selected Applicant Type.

Enter the applicant Mobile No., Name, Gender, Date of Birth, Email, Father/Husband Name, PAN No., and Correspondence Address in the Applicant Details panel.

Select the applicable Special Applicant Category option if the applicant belongs to any of the defined categories. Select None of the Above in case the applicant does not belong to any specific category.

Click on the Next Step button to proceed with the application.

The Application No. is generated and visible on the page. Scroll down the application to upload the Required Documents.

Click on the Upload File button to begin uploading. Click on the Next Step button once all the requested documents are uploaded.

The Fee Details panel displays the total amount that has to be paid by the applicant towards NOC Fees.

Scroll down to review the filled in application details. Click on the Edit icon on the page in case any modification is required.

Click on the Submit button once the application is reviewed.

The acknowledgement screen confirms the application is submitted successfully. Click on the Download or Print button to download or print a copy of the application.

Click on the Proceed to Payment button to make the NOC fee payment.

Click on the Go To Home button to navigate back to the home page.

Pay NOC Fees & View Application Status

Click on My Applications on the home page to view application status details or to make the payment towards Fire NOC Fees.

The page displays your submitted applications along with the application current status. Click on the View Details button to view application details and to make the payment.

The Task Status panel displays the current status of the application. Click on the View History button to view status details.

Click on the Take Action and then click on the Pay button to proceed with the payment.

The application page displays the Consumer Code generated for the applicant. Review the Fee Details and breakdown available on the page. Click on the Make Payment button to proceed with the payment.

Enter the Paid By, Payer Name, and Payer Mobile No. in the Payer Details panel. If the Paid By is the Owner, the Payer Name and Mobile No. details are auto-populated from the applicant details.

The payment success acknowledgement screen confirms the payment along with the Payment Receipt No. Click on the Download or Print button to download or print the payment receipt.

Introduction to Fire NOC

The Fire NOC module allows citizens to make an application for Fire NoC and pay fire NoC fees. The module makes the process of obtaining a Fire NOC easy, smooth, and transparent. It eliminates the current manual process by automating and streamlining it, thus providing a better citizen service experience with the Urban Local Body (ULB) and Fire station employees.

Key Features

The module supports the following key functions -

1. Apply for no objection certificate through mobile, web or counter

2. Apply for Provisional (pre-construction) or New (post-construction) fire NoC

3. Apply for a single building or multiple buildings owned by the applicant in the same compound

4. Review application before submission

5. Pay NoC fees online

6. Track application status

7. Download and Print QR code-enabled application confirmation form, payment receipts NoC certificate

User Roles

Refer to the table below to understand the different user roles and the scope of action linked to each role. The applicable user roles and action items can vary from one State to another. DIGIT customizes the workflows to suit the requirements defined at the State level.

Using Fire NOC

1. Citizens

2. Counter Employee (CE)

3. Document Verifier (DV)

4. Field Inspector (FI)

5. Approver

This section guides you through the details of using the Fire NOC module for each role. Click on the relevant role below to learn more about how to use the module.

Counter Employee

Counter Employees are ULB employees responsible for helping citizens apply for fire NOC or pay the NOC fees at the counter. The Fire NoC module provides the Counter Employees with the scope to create new NOC applications on behalf of the citizens, view application status, and accept NOC fee payment.

The Counter Employees can -

1. Create and submit new application

2. Make NOC fees payment

Create and Submit New Application

The Create New Application option allows counter employees to fill in and submit the NOC application form on behalf of the citizen.

To create new application

Log in to the employee portal and click on the Fire NOC card on the home page.

Click on the New Application button available on the top right corner of the page.

Follow the same steps as outlined for the Citizens in the Apply for Fire NOC section to fill in and submit the application.

View Application Status

Counter Employees can check the application status of the citizen.

To check application status

Enter the applicable search parameter in the Search Fire NOC Application panel.

For instance, select Application Status parameter as Pending for Payment to view all applications pending for payment. Click on the Search button. The system displays the search results filtered by the selected parameter. Click on the Application No hyperlink to open and view the application details.

Click on the Reset button to clear the search filters.

Document Verifier (DV)

The Document Verifier or DV is responsible for verifying the documents uploaded by the applicants and checking the accuracy, completeness and authenticity of the documents.

DV can -

• Forward applications

• Reject applications

• Refer applications

Forward applications

To verify and forward the applications

Log in to the portal with the DV credentials. Click on the Fire NoC card on the home page.

Enter the relevant search criteria to fetch the applications Pending for Document Verification. Alternatively, users can also view the applications queued for document verification in their employee Inbox.

Click on the Application No hyperlink to view the application details.

Scroll down the application to find the documents uploaded by the applicant. Click on the View button available for each document. This opens the document attachment. Review each document.

Scroll down and click on the Take Action button. Click on the Forward button if the documents are fine. Select the Field Inspector or Assignee to whom the application will be forwarded. Enter any Comments as required in context to the documents or application.

Click on the Upload File button to upload any supporting documents. Click on the Verify and Forward button. The application is forwarded to the Field Inspector or selected Assignee.

Reject applications

Click on the Reject button in case the documents are not satisfactory or fail to comply with the requirements. Enter any Comments as required in context to the documents or application. Click on the Upload File button to upload any supporting documents. Click on the Reject button. The application is rejected.

Refer applications

The DVs can refer the applications to other employees for their opinion on the application. The refer option enables the DV to resolve any complexities or doubts linked to the application.

To refer applications

Click on the Refer button. Select the employee or Assignee to whom the application will be forwarded for their inputs and opinion. Enter any Comments as required in context to the documents or application.

Click on the Upload File button to upload any supporting documents. Click on the Refer for Opinion button. The application is forwarded to the selected Assignee for their opinion.

Field Inspector (FI)

Field Inspector or FI is responsible for inspecting and verifying the field details and compliance with the fire NOC requirements onsite. If the requirements are found satisfactory the application is forwarded for approval, else it is sent back with the FI’s comments.

The FIs can -

• Forward applications

• Reject applications

• Sendback applications

• Refer applications

Forward applications

To verify and forward the applications

Log in to the portal with the FI credentials. Click on the Fire NoC card on the home page.

Enter the relevant search criteria to fetch the applications Pending for Field Inspection. Alternatively, users can also view the applications queued for field inspection in their employee Inbox.

Click on the Application No hyperlink to view the application details.

Scroll down the application to review the details filled in by the applicant. Click on the Take Action button. Click on the Forward button in case onsite inspection findings meet the Fire NOC guidelines.

Select the Assignee to whom the application will be forwarded for final approval. Enter any Comments as required in context to the documents or application.

Click on the Upload File button to upload any supporting documents. Click on the Verify and Forward button. The application is forwarded to the selected Assignee.

Reject applications

Click on the Reject button in case the documents are not satisfactory or fail to comply with the requirements. Enter any Comments as required in context to the documents or application.

Click on the Upload File button to upload any supporting documents. Click on the Reject button. The application is rejected.

Send back applications

Click on the Sendback button in case the application details require re-verification. The applications are sent back to the document verifier for further action.

Select the Assignee to whom the application will be forwarded for re-verification. Enter any Comments as required in context to the documents or application. Click on the Upload File button to upload any supporting documents. Click on the Sendback button. The application is sent back to the selected assignee for further action.

Refer applications

The FIs can refer the applications to other employees for their opinion on the application. The refer option enables the FIs to resolve any complexities or doubts linked to the application.

To refer applications

Click on the Refer button. Select the employee or Assignee to whom the application will be forwarded for their inputs and opinion. Enter any Comments as required in context to the documents or application.

Click on the Upload File button to upload any supporting documents. Click on the Refer for Opinion button. The application is forwarded to the selected Assignee for their opinion.

Approver

Approver is responsible for the final approval of the Fire NoC application in case the application details comply with the fire NOC requirements. In case of any non-compliance or inaccuracies the application is rejected.

The approver can

• Approve applications

• Reject applications

• Sendback applications

• Refer applications

Approve applications

To approve applications

Log in to the portal with the approver credentials. Click on the Fire NoC card on the home page.

Enter the relevant search criteria to fetch the applications Pending for Approval. Alternatively, users can also view the applications queued for approval in their employee Inbox.

Click on the Application No hyperlink to view the application details.

Scroll down the application to review the details filled in by the applicant. Click on the Take Action button. Click on the Approve button in case the application meets the Fire NOC guidelines.

Select the employee or Assignee Name who will issue the Fire NoC. Enter any Comments as required in context to the documents or application.

Click on the Upload File button to upload any supporting documents. Click on the Approve button. The application is approved.

Reject applications

Click on the Reject button in case the documents are not satisfactory or fail to comply with the requirements. Enter any Comments as required in context to the documents or application.

Click on the Upload File button to upload any supporting documents. Click on the Reject button. The application is rejected.

Send back applications

Click on the Sendback button in case the application details require re-verification. The applications are sent back to the document verifier or field inspector for further action.

Select the Assignee to whom the application will be forwarded for re-verification. Enter any Comments as required in context to the documents, field inspection or application. Click on the Upload File button to upload any supporting documents. Click on the Sendback button. The application is sent back to the selected assignee for further action.

Refer applications

The approver can refer the applications to other employees for their opinion on the application. The refer option enables the approvers to resolve any complexities or doubts linked to the application.

To refer applications

Click on the Refer button. Select the employee or Assignee to whom the application will be forwarded for their inputs and opinion. Enter any Comments as required in context to the documents or application.

Click on the Upload File button to upload any supporting documents. Click on the Refer for Opinion button. The application is forwarded to the selected Assignee for their opinion.