# Citizen Complaint Resolution System

* [x] [Functional Scope](https://docs.digit.org/complaints-resolution/pgr-functional-specifications) - Application features, functions and capabilities
* [x] [Citizen User Manual](https://docs.digit.org/complaints-resolution/pgr-user-manual)
  * [File complaints ](https://docs.digit.org/complaints-resolution/pgr-user-manual/citizen-user-manual/file-complaints)
  * [View complaints ](https://docs.digit.org/complaints-resolution/pgr-user-manual/citizen-user-manual/view-track-complaints)
  * [Rate complaints](https://docs.digit.org/complaints-resolution/pgr-user-manual/citizen-user-manual/rate-complaints) 
  * [Reopen complaints](https://docs.digit.org/complaints-resolution/pgr-user-manual/citizen-user-manual/reopen-complaints)
* [x] [Employee User Manual](https://docs.digit.org/complaints-resolution/pgr-user-manual/employee-user-manual)

  CSR: 

  * [File Complaints](https://docs.digit.org/complaints-resolution/pgr-user-manual/employee-user-manual/csr-file-complaints) 
  * [Search Complaints](https://docs.digit.org/complaints-resolution/pgr-user-manual/employee-user-manual/csr-search-track-complaints) 
  * [Reopen Complaints](https://docs.digit.org/complaints-resolution/pgr-user-manual/employee-user-manual/csr-reopen-complaints)

  GRO:

  * [Assign complaints](https://docs.digit.org/complaints-resolution/pgr-user-manual/employee-user-manual/gro-assign-complaints) 
  * [Re-Assign complaints](https://docs.digit.org/complaints-resolution/pgr-user-manual/employee-user-manual/gro-reassign-complaints) 
  * [Share complaints ](https://docs.digit.org/complaints-resolution/pgr-user-manual/employee-user-manual/gro-share-complaints)
  * [Reject complaints](https://docs.digit.org/complaints-resolution/pgr-user-manual/employee-user-manual/gro-reject-complaints)

  FME:

  * [Request Re-Assign](https://docs.digit.org/complaints-resolution/pgr-user-manual/employee-user-manual/fme-request-reassign)  
  * [Resolve Complaints](https://docs.digit.org/complaints-resolution/pgr-user-manual/employee-user-manual/fme-resolve-complaints)
* [x] [Configure CCRS services](https://docs.digit.org/complaints-resolution/configure)


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