Citizen Complaint Resolution System

• Functional Scope - Application features, functions and capabilities

• Citizen User Manual

  • File complaints

  • View complaints

  • Rate complaints

  • Reopen complaints

• Employee User Manual

  CSR:

  • File Complaints

  • Search Complaints

  • Reopen Complaints

  GRO:

  • Assign complaints

  • Re-Assign complaints

  • Share complaints

  • Reject complaints

  FME:

  • Request Re-Assign

  • Resolve Complaints

• Configure CCRS services