# Pilot Roll Out Plan

## Pilot Roll-out Timelines

<table><thead><tr><th width="485">Milestone</th><th>Timeline</th></tr></thead><tbody><tr><td>MUKTASoft V1.0  Launch in UAT Environment</td><td>19th May</td></tr><tr><td>Training and UAT for V1.0</td><td>22nd May - 25th May</td></tr><tr><td>Pilot Go-Live (Launch of MUKTASoft in Production Environment)</td><td>31st May</td></tr><tr><td>(V1.1) MUKTASoft-JIT Integration Beta Launch</td><td>1st Sept.</td></tr><tr><td>(V1.1) Dashboard Beta Launch </td><td>6th Sept. </td></tr><tr><td>(V1.1) Time Extension in UAT </td><td>13th Sept. </td></tr><tr><td>(V1.1) Time Extension Beta Launch</td><td>15th Sept. </td></tr><tr><td>Pilot Completion </td><td>29th Sept. </td></tr></tbody></table>

## Program and Governance Set-Up Activities

<table><thead><tr><th width="254">Task</th><th width="128">Assignee</th><th width="108">Dependency (If any)</th><th>Start Date</th><th width="87">End Date</th><th>Status</th><th>Remarks (If any)</th></tr></thead><tbody><tr><td>Meeting to initiate discussion on Pilot Preparation</td><td>Prashanth</td><td>None</td><td>4th April</td><td>6th April</td><td>Completed</td><td></td></tr><tr><td>Identification of SPOCs from Department for Pilot</td><td>Prashanth</td><td>None</td><td>4th April</td><td>6th April</td><td>Completed</td><td>Shubhranshu (Functional) + Anil ( Technical)</td></tr><tr><td>Identification of SPOCs from 2 ULBs for Pilot Preparation (For logistics support, training, driving data entry, dissemination of IEC material etc. )</td><td>Prashanth</td><td>None</td><td>4th April</td><td>6th April</td><td>Completed</td><td>Subrat - Dhenkanal<br>Madhusmita - Jatani</td></tr><tr><td>Communication to Department and ULBs regarding timeline</td><td>Shivani</td><td>Confirmed with the department. To be additionally notified through a letter</td><td>23rd April</td><td>15th May</td><td>Completed</td><td>Communicated through a letter issued </td></tr><tr><td>Agree on Roles and Responsibilities for Stakeholders</td><td>Shivani</td><td>To be shared in a letter with the department, department to approve/ suggest modifications</td><td>23rd April</td><td>15th May </td><td>Completed </td><td>Communicated through a letter issued </td></tr><tr><td>Sign off on Pilot Success Metrics</td><td>Shivani</td><td>To be shared in a letter with the department, department to approve/ suggest modifications</td><td>23rd April</td><td>15th May</td><td>Completed </td><td>Communicated through a letter issued </td></tr><tr><td>Sign off on Adoption Metrics from Department</td><td>Shivani</td><td>To be shared in a letter with the department, department to approve/ suggest modifications</td><td>23rd April</td><td>15th May</td><td>Completed </td><td>Communicated through a letter issued </td></tr><tr><td>Agree on review and monitoring frequency and stakeholders with Department</td><td>Shivani</td><td>To be shared in a letter with the department, department to approve/ suggest modifications</td><td>23rd April</td><td>15th May </td><td>Completed </td><td>Agreed on weekly reviews; reports being shared each week</td></tr><tr><td>Agree on review and monitoring frequency and stakeholders with ULBs</td><td>Shivani</td><td>To be shared in a letter with the department, department to approve/ suggest modifications</td><td>23rd April</td><td>15th May</td><td>Completed </td><td>Agreed on weekly reviews; reports being shared each week</td></tr><tr><td>Agree on escalation matrix (ULB Level, Department Level)</td><td>Shivani</td><td>To be shared in a letter with the department, department to approve/ suggest modifications</td><td>23rd April</td><td>15th May</td><td>Completed </td><td>Communicated and agreed through letter. To come into effect with scale-up to 20 ULBs. </td></tr><tr><td>On-boarding of PMU for supporting adoption and monitoring on-ground</td><td>Shivani</td><td>Subhranshu, HUDD SPOC to support in executing this</td><td>23rd April</td><td>15th May</td><td>Completed</td><td>Team on-boarded and MUKTASoft demo given by eGov team </td></tr></tbody></table>

<div align="left"><figure><img src="/files/9ihRv30am2uupkxR0Yia" alt="" width="375"><figcaption></figcaption></figure> <figure><img src="/files/Fj5i6MKfufDrd6ue4FYP" alt="" width="375"><figcaption></figcaption></figure></div>

## Help-Desk Institution

<table><thead><tr><th width="203">Task</th><th width="132">Assignee</th><th width="113">Dependency (If any)</th><th>Start Date</th><th>End Date</th><th>Status</th><th>Remarks (If any)</th></tr></thead><tbody><tr><td>Set-up of L1 Helpdesk for Go-Live - Identification of Personnel</td><td>Sourav</td><td>To be executed by the department</td><td>1st July </td><td>20th Sep</td><td>In Progress</td><td>Already agreed with the department; shared the required skill-sets. Hiring to be completed by the department. </td></tr><tr><td>Training of Helpdesk Personnel</td><td>Nirbhay</td><td>Nominated individuals to be made available for training</td><td>1st July </td><td>20th Sep</td><td>Not Initiated </td><td></td></tr><tr><td>Setting up of a Ticketing System</td><td>Arindam</td><td>To be facilitated by eGov team(JIRA free version)</td><td>1st July </td><td>20th Sep</td><td>Not Initiated</td><td></td></tr><tr><td>Develop and share an SOP for triaging</td><td>Arindam</td><td>None</td><td>26th April</td><td>15th May </td><td>Completed</td><td>Communicated through a letter and agreed. To come into effect after setting up of the Help-Desk </td></tr><tr><td>Escalation Matrix for functional/ technical queries</td><td>Arindam</td><td>None</td><td>26th April</td><td>15th May</td><td>Completed</td><td>Communicated through a letter and agreed. To come into effect after setting up of the Help-Desk </td></tr></tbody></table>

## User Training & UAT Plan

| Task                                               | Assignee               | Dependency (If any)                  | Start Date  | End Date    | Status        | Remarks (If any) |
| -------------------------------------------------- | ---------------------- | ------------------------------------ | ----------- | ----------- | ------------- | ---------------- |
| **MUKTASoft V1.1**                                 |                        |                                      |             |             |               |                  |
| User Manuals Preparation                           | Nirbhay                | None                                 | 20th August | 29th August | Completed     |                  |
| Training Videos                                    | Nirbhay                | Time Extension Customization and UAT | 20th August | 15th Sept.  | In Progress   |                  |
| Translation of Training Assets                     | Sourav                 | Support from Department              | 4th Sept.   | 20th Sept.  | Not Initiated |                  |
| Demo to DTI, HUDD, ULB on Payment using JIT        | Nirbhay + Arindam      |                                      | 16th August | 16th August | Completed     |                  |
| Training to Pilot ULB's Staff on Payment using JIT | Nirbhay + Program Team | None                                 | 24th August | 24th August | Completed     |                  |
| User Handholding on Production Env.                | Nirbhay + Program Team | JIT Go-live on production            | 5th Sept.   | 6th Sept.   | Not Initiated |                  |
| Training on Time Extension + Dashboard Module      | Nirbhay + Program Team | Time Extension availability on UAT   | 14th Sept.  | 14th Sept.  | Not Initiated |                  |

## Change Management Plan

| Task                                                                                                                                                                                                                                                                                                                                                                                                                          | Assignee  | Dependency (If any)                                | Start Date  | End Date    | Status        | Remarks (If any)                                   |
| ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------- | -------------------------------------------------- | ----------- | ----------- | ------------- | -------------------------------------------------- |
| People / Behavioural Management                                                                                                                                                                                                                                                                                                                                                                                               |           |                                                    |             |             |               |                                                    |
| Training Plan (Covered in Section 4. above)                                                                                                                                                                                                                                                                                                                                                                                   | Shivani   | None                                               | 25th August | 31st August | Completed     |                                                    |
| IEC Plan (Covered in Section V above)                                                                                                                                                                                                                                                                                                                                                                                         | Shivani   | None                                               | 26th April  | 3rd May     | Completed     |                                                    |
| <p>Official notifications to gradually restrict manual practices to 2 ULBs:<br>1. Only MUKTASoft generated muster rolls will be approved starting July 1st (for projects approved after go-live date)<br>2. Editing of attendance should be undertaken only for last 2 weeks starting July 15th (for projects approved after go-live) and the window for editing attendance will be limited to 1 week with launch of v1.1</p> | Sourav    |                                                    |             |             |               | To be taken up fate V1.2 launch                    |
| Technical Change Management                                                                                                                                                                                                                                                                                                                                                                                                   |           |                                                    |             |             |               |                                                    |
| Gather Feedback After Go-Live (Bi-weekly calls with CBOs and ULB members from 2 ULBs)                                                                                                                                                                                                                                                                                                                                         | eGov Team | None                                               | 8th June    | 15th July   | Not Initiated | Ongoing Activity. Reflected in the Meeting Cadence |
| Plan for Enhancements/ Upgrades/ Changes (Detailed Technical Effort to be Planned)                                                                                                                                                                                                                                                                                                                                            | Arindam   | Once we have inputs from UAT this can be estimated | 26th May    | 30th May    | Not Initiated |                                                    |
| Cadence for Identifying and Prioritizing Enhancements                                                                                                                                                                                                                                                                                                                                                                         | Shivani   | None                                               | 23rd April  | 3rd May     | Completed     | Reflected in the Meeting Cadence                   |

## Adoption Plan

| Task                                                                               | Assignee | Dependency (If any)                                         | Start Date | End Date   | Status      | Remarks (If any)                                                                                |
| ---------------------------------------------------------------------------------- | -------- | ----------------------------------------------------------- | ---------- | ---------- | ----------- | ----------------------------------------------------------------------------------------------- |
| Creation of User Training Plan (Covered in Section IV above)                       | Shivani  | None                                                        | 25th Aug   | 30th Aug   | Completed   | Few trainings conducted, others planned for V1.1                                                |
| Institution of Help Desk Institution (Covered in Section III above)                | Arindam  | Support required from department to set up tool, resources. | 1st July   | 20th Sept. | In Progress | Agreement taken from the department on this, hiring for the help-desk resources to be completed |
| Establish Program Governance Structure                                             | Shivani  | None                                                        | 23rd April | 15th May   | Completed   | Letter issued, same governance structure as V1.0 to continue                                    |
| Establish Review Cadences                                                          | Shivani  | None                                                        | 23rd April | 15th May   | Completed   | Letter issued. Similar weekly cadences as V1.0 to continue                                      |
| Roll -Out Dashboard / Scripts (To be phased out after MUKTASoft Dashboard go-live) | Arindam  | None                                                        | 30th June  | 28th July  | Completed   | Weekly adoption and progress reporting being done based on the scripts                          |

## Travel Plan

| Function | Member    | W-2(11th Sep) |
| -------- | --------- | ------------- |
| Product  | Nirbhay   | W,Th, Fri     |
| Program  | Shivani   | W,Th, Fri     |
| Program  | Prashanth | W,Th, Fri     |


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