# KPIs: SLA Breached ## **SLA Breached** ### **Estimate Approval** 1. Number of estimates that are created in the selected time period but have breached their SLA is respective workflow statuses. 2. Ex. Estimate created on Jan 15 (timeline selected is Jan 12-18), SLA is 5 days for one particular state. From Jan 21 on-wards till date this will be counted as SLA breach. 3. Parallel there could be other estimates in other workflow statuses too which have their respective SLA breaches. 4. All these will be accumulated to form SLA breach of Estimates. 5. If estimate is moved to next workflow state, this count will go down until the breach happens again. 6. All SLA breaches below KPIs follow same Logic. ### Contract Approval Includes only until contract issuance. Contract Acceptance by SHG breach is not counted as SLA breach for this metric. ### Muster Roll Approval Muster roll approval breaches SLA. ### Bill Approval Only for Purchase Bills in V1. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.digit.org/works/reference-implementations/muktasoft-v2.2/specifications/functional-requirements/user-stories/dashboard-v1.0/kpis-sla-breached.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.