The PGR module enables the citizens to give their feedback on resolved complaints.
To rate resolved complaints navigate to the Complaints menu option. Click on the My Complaints tab.
Scroll down to the complaint you want to rate. You can rate only complaints marked as Closed.
Scroll down to the Complaint Timeline section. Click on the Rate button on the timeline.
Click on the number of stars on the screen to rate the work on the complaint on five. Click on the most appropriate feedback statement to rate the work. Add any additional information in the Comments section. Click on the Submit button.
The system will display an acknowledgement of your ratings. Click on the Go back to home page button to navigate back to the home page.
