To reopen the complaints navigate to the Complaints > My Complaints menu option in the sidebar. Click on the closed complaint that you want to reopen. Scroll down to the Complaint Timeline section. Click on the Re-Open button on the timeline.
The Re-Open button will be available only for 5 days after the complaint is resolved and closed by the department employee. The number of days can vary depending on the State or ULBs. The citizen or CSR will not be able to reopen complaints once this period is over.
Select the appropriate reason for reopening the complaint. Click on the camera icon to upload any photos related to the complaint. Enter any additional information in the Comments section. Click on the Continue button once done.
The system displays an acknowledgement message stating the complaint is reopened. Click on the Go To Home button to navigate back to the home page.
