CEs can pay W&S bills for the citizens. The CEs can add penalties or rebates to the bill amount depending on the applicable penalties or rebates available for the customers.
To pay bills -
Enter the relevant search parameter to filter the view of W&S connections. Click on the Collect button for the specific connection.
The Bill Details panel displays the pending dues details and its breakup.
Click on the Add Rebate/Penalty button to adjust any penalties or rebates applicable for the customer.
Add the Adhoc Penalty Amount or the Adhoc Rebate Amount. Select the Reason For Adhoc Penalty or Reason for Adhoc Rebate from the given drop-down list. Enter any additional information in the Enter Comments section.
Click on the Add button to add the penalty or rebate amount to the total bill amount. Click on the Download Bill button to download the bill. Click on the Pay button.
Select Full Amount or Custom Amount to specify the full or partial payment of the bill. Enter the Amount to Pay if Custom Amount is selected. Click on the applicable payment tab in the Capture Payment panel.
Enter the required payment details and make the payment. Click on the Generate Receipt button to process the payment.
The payment success acknowledgement message is displayed on the screen. Click on the Download or Print button to download or print the payment receipt.
