# Citizen User Manual

Citizens represent individuals or communities who are the system's end-users. The module provides the citizens with the scope to file their complaints or grievances to initiate necessary action.

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th></th></tr></thead><tbody><tr><td><a href="citizen-user-manual/file-complaints"><strong>File Complaints as citizen</strong>    </a></td><td></td><td></td></tr><tr><td><a href="citizen-user-manual/view-track-complaints"><mark style="color:blue;"><strong>View/Track Complaints</strong></mark> </a></td><td></td><td></td></tr><tr><td><a href="citizen-user-manual/rate-complaints"><mark style="color:blue;"><strong>Rate Complaints</strong></mark></a></td><td></td><td></td></tr><tr><td><a href="citizen-user-manual/reopen-complaints"><mark style="color:blue;"><strong>Reopen Complaints</strong></mark></a></td><td></td><td></td></tr></tbody></table>