Employee Management

An overview of Employee Management, what it is used for and the various employee roles to select from.

Overview

Employee Management allows you to add “government employees” to explore DIGIT products from the lens of different stakeholders. Usually, DIGIT products are used by governments in a decentralized manner - government employees are each assigned specific product user role(s). For example, the Complaints product has one user role for a last-mile employee to resolve complaints, and a different user role for a grievance officer to assign complaints to a last-mile employee.

Employee Management lets you assign a role to each employee, determining how they can use DIGIT products. To view the products on Sandbox as a particular employee, log in to the employee portal with the given employee’s ID, which is an email address. For more information as well as the link to the employee portal, refer to the right panel on the Sandbox home page.

Role-Mapping

• Superuser - Can perform all Sandbox-related actions, and is assigned to the Sandbox account creator by default. If you want to add a team member to your Sandbox account, you can create an employee with a Superuser role and your team member’s email.

• Admin - Can perform all Complaints and Employee Management related actions (apart from configurations).

• Complaints-Admin - Can perform all Complaint-related actions. If you want to allow your partners to interact with DIGIT products directly, you can create an employee with the Complaints-Admin role and the partner’s email.

• Assigner - Can assign, reject or reassign a complaint.

• Resolver - Can resolve or reject a complaint

Functions

The home page offers the below menu options to interact with the Employee Management module.

• Create Employee - Create a new employee and assign a role and jurisdiction to them.

• Search Employee - Search the existing list of employees. Two employees with Assigner and Resolver roles have already been created for you by default.

• Configure Employee Management - Change the default Employee Management behaviour by modifying or adding configuration (master) data.