Assign/Reject Complaint

Roles who can perform this action: Superuser, Admin, Complaints-Admin, Assigner.

Complaint Status for action: Pending for Assignment

1. View complaints to find the list of complaints. Click on the applicable complaint number to open the complaint.

1. Scroll down to view the complaint details. Click on Take Action. Select Assign Complaint to assign the complaint for further processing.

1. Select the Employee Name for assigning the work on the complaint. Add any Comments if required. Use the Choose File option to upload any supporting documents in context to the complaint. Click on Assign.

1. Complaints can be rejected if the assigning officer finds some discrepancy or errors in the filed complaint. Enter any Comments in the box and click on the Choose File button to upload supporting documents in context, if required. Click on Reject.