Roles who can perform this action: All employee roles (refer to table here).
Navigate to Complaints >> Complaints Inbox in the left panel.
Apply the search filters available in the Inbox screen to find a specific complaint. Complaints can be searched using the Complaint Number or Mobile Number. Alternatively, use the filters listed below:
Assigned to me - view complaints assigned to the logged-in user
Assigned to all - view complaints assigned to all employee users
Complaint Subtype - filter complaints based on selected complaint subtype
Locality - filter complaints based on selected locality
Status - filter complaints based on the selected status of the complaint
