View Complaints

Roles who can perform this action: All employee roles (refer to table here).

1. Navigate to Complaints >> Complaints Inbox in the left panel.

1. Apply the search filters available in the Inbox screen to find a specific complaint. Complaints can be searched using the Complaint Number or Mobile Number. Alternatively, use the filters listed below:

   1. Assigned to me - view complaints assigned to the logged-in user

   2. Assigned to all - view complaints assigned to all employee users

   3. Complaint Subtype - filter complaints based on selected complaint subtype

   4. Locality - filter complaints based on selected locality

   5. Status - filter complaints based on the selected status of the complaint