# Access 

- [Features](/complaints-management/access/public-grievances-and-redressal.md): Complaints Management module simplifies the public grievance management process
- [Functional Specifications](/complaints-management/access/pgr-functional-specifications.md): Functional overview for stakeholders
- [Complaint Types List](/complaints-management/access/pgr-functional-specifications/complaint-types-list.md): The list of complaint types and mapped sub types
- [Workflows](/complaints-management/access/pgr-functional-specifications/pgr-workflows.md): Learn more about the module workflows and its configuration
- [User Manual](/complaints-management/access/pgr-user-manual.md): An illustrative guide to using the module
- [Citizen User Manual](/complaints-management/access/pgr-user-manual/citizen-user-manual.md): Learn how to file complaints and track your complaints
- [File Complaints](/complaints-management/access/pgr-user-manual/citizen-user-manual/file-complaints.md)
- [View/Track Complaints](/complaints-management/access/pgr-user-manual/citizen-user-manual/view-track-complaints.md)
- [Rate Complaints](/complaints-management/access/pgr-user-manual/citizen-user-manual/rate-complaints.md)
- [Reopen Complaints](/complaints-management/access/pgr-user-manual/citizen-user-manual/reopen-complaints.md)
- [Employee User Manual](/complaints-management/access/pgr-user-manual/employee-user-manual.md): This section illustrates the steps for different employee user roles at the ULB level
- [CSR - File Complaints](/complaints-management/access/pgr-user-manual/employee-user-manual/csr-file-complaints.md)
- [CSR - Search/Track Complaints](/complaints-management/access/pgr-user-manual/employee-user-manual/csr-search-track-complaints.md)
- [CSR - Reopen Complaints](/complaints-management/access/pgr-user-manual/employee-user-manual/csr-reopen-complaints.md)
- [GRO - Assign Complaints](/complaints-management/access/pgr-user-manual/employee-user-manual/gro-assign-complaints.md)
- [GRO - Reassign Complaints](/complaints-management/access/pgr-user-manual/employee-user-manual/gro-reassign-complaints.md)
- [GRO - Share Complaints](/complaints-management/access/pgr-user-manual/employee-user-manual/gro-share-complaints.md)
- [GRO - Reject Complaints](/complaints-management/access/pgr-user-manual/employee-user-manual/gro-reject-complaints.md)
- [FME - Request Reassign](/complaints-management/access/pgr-user-manual/employee-user-manual/fme-request-reassign.md)
- [FME - Resolve Complaints](/complaints-management/access/pgr-user-manual/employee-user-manual/fme-resolve-complaints.md)