Introducing Complaints Resolution System (CRS)

The complaints resolution and management system

About Complaints Resolution System (CRS)

The DIGIT Complaint Resolution System or CRS, is a web and mobile-enabled platform designed to register and address public grievances. Its intuitive interface allows citizens to submit complaints anytime and from any location. These complaints are directed to the relevant municipal departments and staff, who work to resolve issues within a designated timeframe. This digital, easily configurable system promotes swift and effective resolution of civic complaints, while providing local urban authorities with a user-friendly platform that categorises issues and facilitates the initiation of corrective measures without delay.

Note: CRS used to be called Public Grievance Redressal (PGR). There may be references to this older name in the documentation/manuals.

Useful Links

Access

Explore the functional specifications, workflow designs, master data templates and user manual for the application.

Deploy

Detailed steps on how to set up, configure and customise the Citizen Complaint Resolution System.

Design

Explore the architecture and design details for the citizen complaints resolution system

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