The DIGIT Complaints Management or CMS, is a web and mobile-enabled platform designed to register and address public grievances. Its intuitive interface allows citizens to submit complaints anytime and from any location. These complaints are directed to the relevant municipal departments and staff, who work to resolve issues within a designated timeframe. This digital, easily configurable system promotes swift and effective resolution of civic complaints, while providing local urban authorities with a user-friendly platform that categorises issues and facilitates the initiation of corrective measures without delay.
Note: CMS used to be called Public Grievance Redressal (PGR). There may be references to this older name in the documentation/manuals.
