Configure

Objective

To ensure the Citizen Complaints Resolution System functions smoothly across all interfaces—citizen portal, mobile app, dashboards, and employee interfaces—a set of core configurations must be completed before deploying the service.

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Configurations Needed

Before deploying the ccrs-services application image, the following configurations and data must be preloaded:

1. Workflow Configuration Define workflows for each stage of the complaint lifecycle (e.g., registration, assignment, resolution, closure).

2. Master Data (MDMS) Load necessary master data, including service definitions, complaint types, departments, roles, and ULB information.

3. Localization Messages Add translations for all UI labels, error messages, and service names across supported languages.

4. Persister Configuration Configure how and where data will be stored (PostgreSQL DB mappings for PGR-related actions).

5. SLA Configuration Establish service-level agreements for each complaint type and department to monitor and track resolution timelines.

6. IDGen Configuration Define ID formats for generating unique complaint IDs using the ID generation service.

7. Inbox & Indexer Configuration Configure inbox filters for employees and indexing settings for search and reporting.

8. Boundary Configuration Load geospatial boundaries (e.g., wards, zones) to map complaints accurately to locations.