Frontend

Overview

The Citizen Complaint Resolution System (CCRS) module in DIGIT’s frontend framework leverages two powerful, configuration-driven components from @egovernments/digit-ui-components:

• FormComposerV2 – A dynamic, JSON-based React form builder that enables rapid creation of multi-step and single-page forms without hardcoding. Used for citizen complaint submission, employee complaint creation, and workflow actions.

• InboxSearchComposer – A modular search, filter, and results-view component designed for complaint tracking, inbox management, and SLA monitoring. Supports flexible configurations, custom UI components, and backend-driven filters.

Key Highlights

• Fully configuration-driven – No need to hardcode UI; all fields, steps, and table columns are defined in JSON.

• Highly reusable – The same components are used across different screens and roles.

• Customizable – Supports custom React components, dynamic updates, conditional visibility, and API data transformations.

• Mobile responsive – Adapts seamlessly for mobile and desktop views.

• Integration-friendly – Easy mapping of form inputs and search filters to backend APIs.

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