User Manual

An illustrative guide to using the module

The Citizen Complaint Resolution System is a standardised solution offered on the DIGIT platform to register and redress citizen grievances. It provides a transparent and trackable mechanism to solve public grievances by inducing responsive administration. PGR enables citizens to file complaints using various channels and helps municipal employees resolve them promptly.

Tip: Click on the links on the flow diagram below to access the docs for the specified action.

Public Grievance Redressal module user workflow

Using PGR

This section guides you through the details of using the PGR module for each role. Click on the relevant role below to learn more about how to use the PGR system.

• Citizens

• Employees