Release Notes
Release Summary
HCM v2.0 delivers a major step forward in scalability, usability, and operational efficiency. The platform now supports secure BYOD operations with app-level protection, end-to-end campaign configuration through Console v1.0, and periodic wage disbursement during active campaigns via Payment advice v2.0. It also enables supervisor-led, self-service attendance management, seamless referral tracking between distributors and facilities, and an enhanced Complaints Management System (CMS) module for improved transparency and control. Intoduced a unified Excel template for microplan ingestion, enabling the upload of facility details, boundary details, and user data through a single sheet. This eliminates the need to manage multiple upload and download cycles, thereby improving efficiency and user experience.
Alongside these, several targeted enhancements improve reliability, visibility, and user experience for field and administrative users.
New Capabilities
1. Enhanced BYOD Support in HCM
What’s new HCM now offers an improved BYOD (Bring Your Own Device) deployment model, allowing field users to securely use the HCM mobile application on their personal smartphones — alongside existing MDM-managed device setups.
To ensure enterprise-grade security on personal devices, we have introduced:
App-level data encryption to protect sensitive campaign data
Screenshot and screen recording restrictions
Secure authentication and controlled access mechanisms
Device compatibility checks (OS version, RAM, storage validation)
These enhancements ensure that program data remains protected without requiring full device-level control or ownership.
Why it matters
Traditional program-owned, MDM-managed devices come with high costs and operational complexity, including procurement, licensing, maintenance, and logistics.
With enhanced BYOD support, programs can now:
Reduce device procurement costs (≈ USD 1,400 per device)
Eliminate recurring MDM licensing costs (≈ USD 8 per device annually)
Lower logistics and transportation overhead (≈ USD 200 per device)
Accelerate field user onboarding
Enable faster campaign rollouts
Improve scalability for large or concurrent campaigns
How it works
Secure login and app-level data protection on personal devices
Compatibility checks at the app level (OS version, RAM, storage)
No dependency on device ownership or full device-level control
2. Downsync in Referral Flow
What’s new HCM now supports ID-based downsync in the referral workflow, enabling seamless data continuity between distributors and health facilities.
Why it matters Previously, there was no reliable way to track whether referred beneficiaries reached health facilities. This resulted in poor visibility, duplicate registrations, and fragmented workflows between distributors and facility staff.
How it works
Referred beneficiary data is upsynced from distributor devices
Health Facility Officers can downsync referred beneficiaries at login
Beneficiary data is stored locally for online and offline access
Search using a unique 8-character alphanumeric referral ID
Referral ID is auto-populated and non-editable at the facility
Supports cross-LGA, relocation, and offline referral scenarios
Referral status is automatically updated back to the distributor once completed
Impact
End-to-end visibility of referrals and facility footfall
Prevents duplicate beneficiary registrations
Reduces manual data entry at health facilities
Enables follow-up for beneficiaries who do not reach facilities
Creates a reusable and scalable referral mechanism across campaigns
3. Enhanced Complaints Management
What’s new The Complaints Management has been significantly enhanced to address usability gaps, functional issues, and scalability limitations.
Why it matters Earlier limitations around boundary visibility, pagination, status handling, and attachments slowed complaint management and reduced transparency.
What’s improved
Boundary-based complaint visibility aligned with user access
Fixed pagination and dropdown issues in complaint search
Correct and consistent handling of complaint statuses
New workflow status: Assigned, with a dedicated filter
Support for media attachments during complaint creation and updates
Display of boundary hierarchy (highest to lowest level) for better assignment context
Evaluation of replacing SLA with Created Date in search views
Impact
Faster and more intuitive complaint search and navigation
Clearer ownership and lifecycle tracking
Improved transparency through boundary-aware visibility
Better documentation using attachments
Reduced manual effort in complaint assignment and management
HCM Console v1.0 introduces end-to-end campaign configuration across multiple operational modules, moving beyond limited Bednet-only flows to support additional campaign types, including SMC and selected NTD programmes (e.g., Onchocerciasis). It enables partners to configure complete campaigns—covering registration, delivery, inventory, complaints, and referrals—directly in the Console, without involving the technical team, thereby shifting to a configuration-driven, self-serve model that reduces setup time and improves consistency.
Key Highlights:
End-to-end campaign setup through the Console
Expanded support for more campaign types, such as Bednet, SMC or selected NTD campaigns
Multi-module configuration: Registration, Delivery, Inventory, Complaints, Referral
Advanced form configuration for the mobile application screens (multi-screen forms, validations, field dependencies, localisation)
Template-based setup and campaign cloning for reuse
Unified Excel template for microplan ingestion, enabling the upload of facility details, boundary details, and user data through a single sheet
Payment advice v2 enhances the HCM Payments module by enabling periodic wage disbursement during active campaigns, improving transparency, operational control, and audit readiness. It reduces payment delays and manual tracking through intermediate billing, UI-based payment configuration, KPI dashboards, and stronger validation controls—while remaining compatible with end-of-campaign workflows.
Key Highlights:
Periodic (weekly/monthly/custom) bill generation during active campaigns
Sequential billing enforcement with overlap prevention
Campaign-level payment configuration via UI (billing cycles and role-based wages)
Supervisor and payment approver KPI dashboards with period-based controls
Strong attendance and billing validations aligned to payment cycles
Audit logging for payment configuration and bill generation
UI improvements for billing-aligned attendance review and clearer status tracking
This release enhances the Attendance module by enabling supervisors to manage attendance registers without backend dependency. Supervisors can now edit registers, add or disable users, and maintain accurate register composition in real time—ensuring attendance data remains aligned with billing and payment workflows while improving speed, control, and audit readiness.
Key Highlights:
Supervisor-led register management directly via UI
Add existing or new users through the integrated HRMS flow
Disable users in the middle of a campaign while retaining attendance history
Clear register metadata visibility (campaign, boundary, duration, ownership)
Strong validation rules to prevent duplicate users and register conflicts
Maintains alignment between attendance, billing, and payments
Enhancements
Stronger data continuity across distributor and facility workflows
Better scalability for multi-campaign and large-scale deployments
Improved UI console
Document Resources & Links
Last updated
Was this helpful?