Workflow Actions
Introduction
Workflow action defined as an activity which is performed by a workflow user on a service request/ application during the workflow. All the workflow actions are predefined and performed a well-defined job once performed.
In its nature actions are not configurable, only the localization of actions is permissible as a configuration.
Data Table
1
Initiate
The action will start the application for citizen and CEMP
Trade Licenses, Property Tax, Building Plan Approval
2
Edit
Using this action the application can be opened in editable form and any changes can be performed
Trade Licenses, Property Tax, Building Plan Approval
3
Submit
This action will freeze the application from citizen or CEMP and proceed further for workflow
Trade Licenses, Property Tax, Building Plan Approval
4
Verify and Forward
This action will proceed application to the next stage of the workflow process and also assigns tasks to the next user in the workflow (if needed)
Trade Licenses, Property Tax, Building Plan Approval
5
Pay
This action will help to pay application fees
Trade Licenses, Property Tax, Building Plan Approval
6
Approve
This action will be the last stage of application workflow which will grant permission for a specific application
Trade Licenses, Property Tax, Building Plan Approval
7
Activate connection
This action will create a consumer no. against the application and demand generation can start
Water and Sewerage Charges
8
Reject
This action will reject the application, the application rejected can’t be processed further or with the help of it, citizens can not re-apply. He has to start a new application next time.
Trade Licenses, Property Tax, Building Plan Approval
9
Send Back
An actor can assign back the application to the previous state if any edits/changes are required
Trade Licenses, Property Tax, Building Plan Approval
10
Send Back to Citizen
An actor can assign back the application to the citizen if any edits/changes are required
Trade Licenses, Property Tax, Building Plan Approval
11
View
Anyone in the workflow can view the application and task details
Trade Licenses, Property Tax, Building Plan Approval
12
Comment
Comments can be recorded before any action is taken which can change the state of the application
Trade Licenses, Property Tax, Building Plan Approval
13
Download/ Print
Download/Print of any artefacts can be configured as per the requirement for application processing
All Modules
14
Forward
This action will not create any bill but will be forwarded to the next level review and approve
Finance
15
Create and Approve
In this action, the user who initiates the action can create and approve the bill. (Here there should a threshold amount to be set up)
Finance
16
Save
In this action, the approver can Save the bill before it is approved or rejected
Finance
17
Verify and Approve
This action will help the approver to approve the bill if he/she feels all the information is updated correctly
Finance
18
Reject
This action will help the approver to reject the bill if he/she feels all the information is not correct and may need further clarification.
Finance
19
Send back to Assistant
This action will help to send back the notification on the bill is rejected from the approver
Finance
20
Cancel
This action will help the approver to cancel the bill if he/she feels that the bill need to be rejected
Finance
Procedure
Actions are standard and are not configurable, hence the template, data definition and standard procedure to fill the template are not needed. This page is created to provide the information and help the defined workflow process.
Data Definition
Not applicable
Steps to fill data
Not applicable
Checklist
Not applicable
Attachments
Not applicable