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The users receive a link through SMS. Clicking on this link redirects the users to the login page of mGramSeva app. The users can log in from this screen or even reset their password in case they are logging in for the first time. The mGramSeva application link initiates from this screen.
The link in the SMS redirects users to this screen which is the first screen which is the language selection screen. The user selects the preferred language and clicks on Continue. English, Hindi, and Punjabi are the supported languages with Punjabi as the default language. Localization in the screens is displayed based on the language selected.
The user enters the User ID, which is the registered mobile number of the user, and the system-generated password. Clicking on the Continue button logs in the user.
This link will navigate the user to the password reset screen.
The user is redirected to the password reset screen where they enter the OTP received on the registered mobile number. The next screen prompts the user to enter a new password and then confirm the same. This is similar to the first time login screens in DIGIT. On Submit, the acknowledgement screen is displayed. Clicking on the Continue to Login button on the acknowledgement screen takes the user to the login page.
The user is redirected to the home page of the application that displays the menu options based on the mapped user role.
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Consumer information can be edited under certain conditions -
Before the first demand is generated from the system
After the first demand is generated from the system
Users with permissions to edit consumer records can click on the Edit Consumer info tile on the home screen. This navigates them to the consumer search screen.
Users can navigate from the search screen or the search results screen (Case when multiple search results are displayed) to the Consumer Edit Screen.
On the successful load of the consumer edit screen, all data parameters of the consumer are shown (with editable and non-editable fields).
By Default - New consumer ID is shown on the top of the screen and is non-editable.
The table below lists the editable field details -
In case there are arrears, demand is generated. If there are no arrears, demand is not generated.
Users can modify the arrear value. In such a case, demand is generated with the updated value.
Users can add arrear to the connection, for which arrear was zero at the time of creating the connection. In this case, the new demand is generated.
Clicking on the Submit button shows a nudge saying Details Submitted Successfully. Closing the nudge navigates the user back to the home screen.
The CTA is activated only when any field is changed or updated. Else, it is in an inactive state.
The search screen is used to filter the list of consumers based on selected criteria. This is the common search screen for all the transactions such as
Collect Payments
Download bills and receipts
Update consumer information
The consumer can be searched on the following parameters -
Owner Mobile Number - Allows search of consumer records that match the entered mobile number.
OLD Mobile Number
NEW Mobile Number
The user is able to search only when he/she enters the full mobile number. A partial mobile number search is not allowed.
Name of Consumer - Allows search of consumer records that match consumer names with the input text.
OLD Name
New Name
Name search can be done with a partial name also.
Old Connection id - Allows search of consumer records that matches the old Connection id entered in the search bar.
New Connection id - Allows search of consumer records that matches the New Connection id entered in the search bar.
As the user starts entering one field, other fields are made non-editable. When the user removes text/numbers entered in the field, other fields are made accessible.
Show more, Show less expands and contracts the view.
When the user search matches with only one record, show HH detail screen directly. No need to show the intermediary search details screen.
The search result set contains below information -
Sub-Heading - Subheading text changes dynamically with the type of search carried out.
Following consumers match search criteria with
Phone Number as +91 - 7731045306
Name as ABCxyZ
New Connection ID
Old Connection ID
Consumer’s Name
Phone Number
Address - Combination of Door Number, street number, Ward (if applicable)
Click on the View Consumer Details button redirects the user to the HH Details screen.
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Data Field
Before First Demand
After First Demand
Comments
New Consumer ID
NO
NO
Consumer ID is generated while user creation and is not editable
Consumer’s Name
YES
YES
bills, receipts, bill generation screens etc starts displaying the newly entered consumer name
Gender
YES
YES
Father’s Name
YES
YES
Phone number
YES
YES
Use Cases
After the phone number is changed, searching with the old/new phone number in the connection search screen leads to the same HH screen
SMS notifications are sent to the new mobile number of the user from the date of the change
Old Connection ID
YES
NO
Validated for unique IDs in the system for the GPWSC
Door Number
YES
YES
Street Number / Name
YES
YES
Ward Number / Name
YES
YES
Gram Panchayat Name
NO
NO
Property Type
YES
YES
Charges applicable as per rate master. Effects take place from the next billing cycle
Service Type
YES
YES
Effects take place from the next billing cycle
The last date of the current billing cycle is taken as the last meter reading date
Previous meter reading is captured while generating the demand
Meter Number
YES
YES
Previous meter reading Date
YES
NA
This field is not shown on screen after the first demand is generated
Previous Meter Reading
YES
NA
This field is not shown on the screen after the first demand is generated
Last Billing Cycle Billed
YES
NA
This field is not shown on the screen after the first demand is generated
Arrears as of Last Bill
YES
NA
This field is not shown on the screen after the first demand is generated. When changed the arrear demand is deleted and updated accordingly based on the selected service type.
Mark Connection as inactive
YES
YES
If a connection is marked inactive, it is not considered for demand generation for future billing cycles.
An inactive connection can be reactivated later from this screen.
All GPs have a monthly billing cycle for water charges. The Scheduler automatically triggers on “X” date of every month to generate demand and raise bills for non metered connections.
Metered connections do not fall under bulk demand generation
For the first month of go live, it is only the arrears and no demand is generated and hence no bill to collect payments
From the second month (X date of Month 2) onwards, demand is generated.
Once the demand is generated, a notification is triggered to all mGramSeva users.
Details of Notification
“Demand for water charges has been raised for <GP>. New Bill Amount is Rs. Xyz. Overall pending amount is Rs.AbcD”
Each non metered household also get notifications
SMS Notification with Bill PDF
Dear “username”, A new water bill has been generated against <connection ID>. Please download the bill using <link>
SMS notification with a payment link
Dear “username”, A new water bill has been generated against <connection ID>. Please pay the bill online to avoid late payment charges<link>
Revenue collector when on HH Details screen sees a new card (Updated card from month 2 onwards) with information related to demand and payment collection.
There is also a demand collection Tile/Card on the home screen.
This is used in cases when the scheduler is not run (due to technical errors) and GP wants to run it manually.
If the manual demand generation is done in the middle of the billing cycle for which demand has already been generated this will do nothing.
Only when the scheduler has not generated a demand for a billing cycle, manual demand generation helps.
For Demand Generation Logic refer to Bulk Demand Generation for Non-Metered
In the Bulk Demand screen -
Service Category: Defaulted to Water Charges (Module)
Service Type: Defaulted to “Non-Metered”
Billing Year: Dropdown with the list of the financial years from the master.
Billing Cycle: Dropdown with the list of billing cycles for the selected financial year.
On Click of Generate Demand, demand for the given billing cycle gets generated based on the logic defined above.
Users are redirected to the View Consumer screen from the home screen via
Collect payments → Search Screen → Consumer Details Screen
Download bills & receipts → Search screen → consumer details Screen
Dashboard → Collections → Click on Consumer ID
Household register → Click on Consumer ID
This screen contains all information related to HH
Static HH card which displays the following details
New Connection ID (also displayed as a heading)
Consumer name
Father's name
Phone number
Old connection ID
Address - Door Number, Street number, Ward (attached)
Property type
Service type
for metered connections meter number is also displayed
When Bill is not generated (Post rollout until the first month)
Only Data Card is shown - No action required
After the first demand is generated - A new consumer bill/Card gets generated with the following data points and actions
Billing Cycle – the latest billing cycle
Amount -
Current Amount - fixed charges applicable to the billing cycle
Arrears - Arrears from the first month. From next month onwards this field will display any unpaid dues.
Total Amount - Sum of current amount and arrears
Action Items
Download, Share Bill
Clicking on download bill prompts to download bill (Bill details is given in a separate user story)
Share bill (WhatsApp icon) opens sharing options to phone OS and the user is able to share bills via WhatsApp
Message to go in WhatsApp “Please find Bill for water charges with Connection ID WS-83121-8312 generated on dd/mm/yyyy” along with bill PDF.
Name of the PDF - “Bill ID”
Collect Payment
Collect payment button takes the revenue collector to the payment collection screen
After the First payment collection is done
A receipt history block is visible only after the first payment transaction is completed through mGramSeva.
A list of all the receipts is shown under this section as cards, with different data points as actions. Order of receipts is newest → oldest from top to bottom
Each receipt card contains
Receipt ID
Amount Paid
Paid Date
Actions
Download Receipt - download receipt in Revenue collectors phone as a PDF
Name of PDF - “Receipt ID”
Share (WhatsApp)
Message to go in WhatsApp “Please find the receipt for water charges with Connection ID WS-83121-8312 paid on dd/mm/yyyy” along with receipt PDF
When Bill is not generated (Post rollout until the first month)
Data Card is shown
Below the data card - the Card to generate a new bill is also shown.
This card contains
Last bill generation date - For the first time this will be picked up from data entry. Next time onwards systems latest bill generation date will be captured.
Days from last bill generation Date - this is to indicate revenue collector how many days have passed by since last time bill is generated
Previous Meter reading - Units of the meter that is the last read will be displayed here.
Pending Amount
Before the first bill is generated this will just be arrears that are captured during data entry
After the first bill is generated, this pending amount includes the whole pending amount by the user
Generate a new bill
Clicking on Generate a New Bill initiates bill generation flow for metered connection
Note
Users have to generate a bill to start collecting payments, Without the first generation of bills, collection cant happen even for arrears entered in data entry.
After the first bill is generated
A new consumer bill/Card gets generated with the following data points and actions
Last bill generation date - Date of bill generation
Amount -
Current Amount - Volumetric charges between 2 latest meter readings according to rate master
Arrears - All previously unpaid dues.
Total Amount - Sum of current amount and arrears
Action Items
Download, Share Bill
Clicking on download bill will prompt to download bill for the respective amount (Bill details is given in separate user story)
Share bill (WhatsApp icon) will open sharing options of phone OS and the user should be able to share bill via WhatsApp
Message to go in WhatsApp “ Please find Bill for water charges with Connection ID WS-83121-8312 generated on dd/mm/yyyy” along with bill PDF.
Name of the PDF - “Bill ID”
Collect Payment
Collect payment should take revenue collector to the payment collection screen
After the first payment collection is done
A receipt history block is visible only after the first payment happens through mgramseva.
A list of all the receipts is shown under this section as cards, with different data points as actions. Order of receipts is newest → oldest from top to bottom
Each receipt card contains
Receipt ID
Amount Paid
Paid Date
Actions
Download Receipt - should download receipt in Revenue collectors phone as a PDF
Name of PDF - “Receipt ID”
Share(WhatsApp)
Message to go in WhatsApp “ Please find receipt for water charges with Connection ID WS-83121-8312 paid on dd/mm/yyyy” along with receipt PDF.
If a new bill is generated again by clicking on ‘Generate a new bill’ revenue collector goes through bill generation flow and a new single card appears between ‘Generate bill’ and ‘Consumer receipts block’
Unlike Non-Metered connections which have a billing cycle for demand & bills generated automatically, a metered connection needs more inputs, which helps in volumetric billing.
A revenue collector can see a CTA to “Generate a new Bill” on the HH details screen.
Clicking on “Generate a new Bill” takes users to the bill generation screen where new meter reading details are entered
Field on bill generation screen for metered connections are displayed in the table below
Clicking on “Generate bill” takes the user to the bill generation successful screen
Logic for Bill ID number - “RB - dd/mm/yyyy-yy/running_sequence_number”
On the success screen there are 3 user actions
Download bill - Download bill as PDF (name of PDF is always the Bill ID by default)
Share bill on WhatsApp - Share bill as PDF on WhatsApp
Collect Payment - navigates the revenue collector to the payment collection screen
Share on WhatsApp opens the WhatsApp share popup with the option to choose contacts/groups. The bill is shared with the below text and attached PDF details -
Text “ Dear <ConsumerName>, Please find water bill for billing cycle <Cycle> attached as PDF”
For Demand Generation Logic refer to Demand/Bill Generation for metered connection
All 5 Digits in the meter reading has to be entered. Show error message “ Old Meter Reading entered is Invalid”, “ New Meter Reading entered is invalid” respectively.
The New Meter reading should be greater than the Old Meter Reading.
The meter reading date is by default set to <today's date> but give the option to change to the user.
After the demand is generated for Metered and non-metered connections Revenue collectors come to this screen to collect payments.
Users can see the consumer billing information on the screen
Clicking on View Details expands the card and shows more details. Clicking on the Hide Details collapses the card to show only connection ID, Consumer Name & Total Due Amount.
Payment amount - can either pay
The full amount, or
Custom amount - Users can enter the custom amount in the input field - this cannot be zero or greater than the total due amount.
Payment methods
Cash - select cash and proceed to payment takes the user to the successful collection screen
Online - The online payment option displays a Q/R code on the user screen that can be scanned by another phone to pay the due.
Post payment via any mode - payment success screen is shown
Receipt ID format - RB-dd/mm/yyyy-yy/running_sequence_number
User Actions
Download receipt - download PDF version of receipt with receipt ID as the name of PDF while downloading
Share receipt via WhatsApp - opens the Phone OS sharing options
back to home - takes the user back to the home screen
SMS to HH
As soon as the amount is paid and the Revenue collector reaches the Payment success screen SMS is sent to HH.
SMS 1 - Dear ‘Username’, Paid Rs.X for water charges for bill period <Cycle>. Download receipt <link>
SMS 2 - Dear ‘Username’, Please leave a review on water supply at <GP> at <Link>
HH is able to leave a review for water charges. Refer Feedback - Post Payments.
Details on the card
When online is selected for payment method, the “Collect Payment” option is disabled. Since HH scans the QR, the Revenue collector does not have control over the online process.
A partial amount can’t be greater than the full amount.
The expense entry for the O&M on regular basis is captured on this screen.
On selecting the option “Add Expense Record” from the list of tile/cards on the home page, the user is navigated to the expense entry screen. The screen displays the following fields.
On Submitting, the Expense entry gets created with a Bill number assigned. The Bill number generated would be based on logic defined as - “EB-<FY>-<4 digit running seq No>”
On Successful creation of expense entry, an acknowledgement screen is shown “Expense Entry successful” along with the Bill Number.
Based on the user role the following functionality will be available and displayed on the home screen
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The household masters need to be created in the system to initiate the demand generation and collection process. These are consumers also referred to as the household that will be issued the water connection and supplied on regular basis.
On selecting the option Create consumer from the list of tile/cards on the home page, the user is navigated to the Create Consumer page.
Data elements for the consumer listed in the table below -
Multiple connections (HH records) can be created with the same phone number.
Phone numbers can be the same, but the old connection ID should be different to create a new HH record.
A single HH record, can't be registered in the system more than once. Trying to register on the system again displays the error message “this connection already exists”.
On Submit, the consumer master is created and the new consumer id is assigned to the master. The consumer id generated is based on logic defined as - “WS-<GP id>-<4 digit running seq No>”
If the connection id already exists, an error message is shown accordingly.
On first time/new load, all data entry fields and dropdowns are empty (since there are no records prefilled except for the default fields).
SMS is not sent to any user upon consumer (HH) creation.
Submit is disabled until all mandatory fields are entered. Once all inputs are made, the button is enabled.
Arrears demand :
Metered - The arrear demand for the period is created, where the From date is counted as the start of the Financial year and the To date as the period mentioned in the screen.
Non metered - The arrear demand is created for the selected billing cycle.
On the successful creation of consumer records, a toast message “ Registration successful” is shown.
Closing this toast message, using the close icon, refreshes the page and the user sees an empty consumer creation screen.
The user of the GP system is onboarded by loading user records in bulk as a backend activity. The system enables the loading of user records in bulk and create the profiles with a mobile number as login id and with a random password.
On loading user profiles - The GP users are sent a link and login credentials over SMS required to login to the Mgramseva application. The link navigates to this screen and takes the user through the flow of logging in and resetting the password in case of first-time login.
The web link, too, initiates from the same screen.
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Various SMS notifications are sent to different users on different actions. Below is a consolidated list of all SMS notifications required.
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For mGramSeva users, different notifications are displayed on the home screen based on various system triggers.
A new card is used for each notification displayed below.
Cards have a countdown timer - today, 1 day ago, 2 days ago, 3 days ago, and so on.
Cards have a close icon on the right top corner. Upon closing, the card view is removed from the screen. Cards, by default, do not have an expiry date.
A “New” text is shown to the user whenever there is a new notification after the user last time login.
The Notifications header shows the number of notifications in brackets.
Expense modification is allowed based on the status of the Payment as given in below scenarios -
1: When the status is “Unpaid”
Should allow users to modify all the details except the Bill id. Users are able to Mark the Bill as “Cancelled” using the option provided.
2: When the status is “Paid”
Would not allow users to modify any details. But the user is able to Mark the Bill as “Cancelled” using the option provided.
Users can walk through the application for a better understanding of different user actions available on key screens.
Home Screen
Note:
For first-time users after login, the walkthrough automatically starts on the home page.
For multi-tenant users, the walkthrough starts after selecting the tenant and landing on the home screen
Consumer creation screen
Expense Entry Screen
Dashboard
All content on this page by eGov Foundation is licensed under a Creative Commons Attribution 4.0 International License.
All content on this page by eGov Foundation is licensed under a Creative Commons Attribution 4.0 International License.
All content on this page by eGov Foundation is licensed under a Creative Commons Attribution 4.0 International License.
All content on this page by eGov Foundation is licensed under a Creative Commons Attribution 4.0 International License.
All content on this page by eGov Foundation is licensed under a Creative Commons Attribution 4.0 International License.
All content on this page by eGov Foundation is licensed under a Creative Commons Attribution 4.0 International License.
All content on this page by is licensed under a .
All content on this page by is licensed under a .
All content on this page by is licensed under a .
Detail
Comments
Connection ID
New Connection ID will be displayed here
Consumer Name
Consumer Name (Should take updated consumer name)
Bill ID number
ID of the Bill
Bill period
for non-metered connections
This is the latest billing cycle for which demand is generated
For metered connections
This is the new bill generated from the meter reading between the 2 most recent billing dates
Format
Month <space> Financial Year
Previous meter reading date - New meter reading date
Water charges
Amount for the latest billing cycle
For metered, calculate charges as per rate master between the latest 2 billing dates
Arrears
All old arrears accumulated for HH
Expansion should breakup of arrears by individual billing cycles/bill generation dates
Total Due amount
Net amount consumer has to pay
Expenditure Entry
Expenditure entry Successful
Field Name
Type
Mandatory Y/N
Description
Consumer’s Name
Text
Y
Name of the household or connection owner.
Gender
Radio
Y
Male, Female, Transgender
Father's Name
Text
Y
Name of the father of the owner
Mobile Number
Numeric
Y
Mobile number for the consumer
Old Connection id
Alpha Numeric
Y
Old connection id or ref number for reference
Door Number
Alpha Numeric
N
Address details with door number for the connection
Street No/Street Name
Alpha Numeric
N
Street number or name of the house for the connection
Ward
Drop Down
Y
For a tenant which has a single ward, the ward field is not shown
For a tenant which has multiple wards, the ward field is shown as a single select dropdown
Gram Panchayat
Display
-
For info. the GP or tenant in which the connection master is created.
Property Type
Drop Down
Y
Dropdown with the list of property types from Master ( Ex - Residential, Commercial, Mixed, etc)
Service Type
Drop Down
Y
Dropdown with the list of service types from Master (Ex - Metered, Non-metered)
Meter Number
Alpha - Numeric
Y
Only for Metered connections - Meter number will be attached to consumer respectively
Previous meter reading date
Date selection
Y
Only for Metered connections - This field is used to tag arrears to a demand. Less than current Date.
Previous meter reading
Numeric
Y
Only for Metered connections - This field is used to attach arrears to a demand.
Last Billing Cycle Billed
Drop Down
Y
Only for Non-metered connections - Dropdown with the list of Billing Cycles prior to the current cycle. This field is used to specify the arrears or total outstanding as of the billing cycle.
Arrears as of Last Bill
Numeric
Y
Arrears as of date - This will be considered for the first Demand/Bill generation as total outstanding or arrears as of the billing period mentioned.
If no arrears are present to a HH, '0' has to be entered by the user.
Submit
Button
-
On click of Submit button, the consumer master is created with the detail entered above. The new connection id is also generated as per the configuration.
Consumer creation - non metered
Consumer creation - metered
Trigger | When | Text | Action | Data criteria |
New Demand Generation | Monthly | Demand Generated Demand for <billing cycle> has been generated. X bills have been raised and sent to X/X+Y households. Y bills have to be raised. Click here to see details | Take to a filtered view of household register with “Pending” selected | <billing cycle> - new billing cycle for which demand is generated - Demand will be generated on the 1st of each month |
Use - Case 1 | If GP has all non-metered connections then, all X/X bills are generated using bulk demand. Notification change as following Demand Generated Demand for <billing cycle> has been generated. X bills have been raised and sent to X/X households. Click here to see details | Take to a filtered view of household register with “Pending” selected | <billing cycle> - new billing cycle for which demand is generated
|
Use - Case 2 | If GP has all metered connections then, all 0/Y bills are generated using bulk demand. Notification changes as following New Billing Cycle New billing cycle will start today. Y bills have to be raised for last month. Click here to see details | Take to a filtered view of household register with “All” selected | <billing cycle> - new billing cycle for which demand is generated
|
Every fortnight | Pending Collections Rs.X is pending collection as of <Today's Date>. Click here to view dashboard | Take to current months revenue Dashboard | In the current financial year, for each consumer, demand raised minus receipt generated will be pending collections for that HH |
When collection happens | Collection Day | Send only on the days when a collection has happened either online or offline methods Todays Collections Rs. P has been collected today for water charges from <number> consumers in Cash. Rs. Q has been collected today for water charges from <number> consumers online. | Take to current months revenue Dashboard | Sum of receipts value generated that day in that GP via cash. |
New Calendar Month | 1st day of month | Month Summary Rs. X has been collected in <previous month> for water charges and Rs. Y has been spent as expenditure. Click here to view more details | Go to the most recent completed month's dashboard | X - Sum of receipts value generated that day in that GP via cash. Y - Expense Bills marked as paid last month (paid date is previous month) |
Every fortnight | Enter a New Expenditure Please enter new expenditure bills online. Click here to make an expense entry now. | Take to expense entry screen |
Alternate fortnight | Mark expense bills as paid This should only be sent when there is a pending bill is there. If all bills are paid already on the date of notification, do not send this. <N> expenditure bills are awaiting payment confirmation. Click here to search & mark as paid, if paid already. |
Bulk Demand generation doesn't happen as per schedule | Generate Demand We couldn't generate demand automatically for billing cycle <cycle>. Click here to generate demand manually. | Take to demand generation screen. |
Step No. | Element | Note |
1 | Tenant selection | Click here to switch to other Gram Panchayats |
2 | Household Register | Household Register contains a list of all consumers and their pending amounts |
3 | Collect Payments | Use collect payments to search for consumers, generate bills and collect payments |
4 | Download Bills and Receipts | Search by consumer details such as name or phone number to download bills & receipts |
5 | Add Expense Record | Use this to make a new expenditure entry into the system |
6 | Update Expenses |
7 | Generate Demand |
8 | Create Consumer | Create consumers records by adding details |
9 | Update Consumer Details |
10 | GPWSC Dashboard | View daily, monthly collection and expenditure summary |
11 | Notifications | Any new notifications that require your action regarding collections and expenditure will be shown here |
Step No. | Element | Note |
1 | Consumer’s Name | Start creating a consumer record by entering the consumer name |
2 | Gender | Select gender of the consumer |
3 | Father's Name | Add father’s name of the consumer |
4 | Mobile Number | Enter the mobile number of the consumer |
5 | Old Connection id | Enter OLD Connection ID Number. Eg.105 |
6 | Door Number |
7 | Street No/Street Name |
8 | Ward | Select the ward where the consumer resides |
9 | Gram Panchayat |
10 | Property Type | Select one from residential/commercial type of property |
11 | Service Type | Select if the connection is metered or non-metered |
12 | Meter Number | Add meter number of the connection of the consumer |
13 | Previous meter reading date | Add the date of the last meter reading |
14 | Arrears | Add amount the household has to pay until today |
Step No. | Element | Note |
1 | Type of Expense | Select the category of expenditure |
2 | Vendor Name | Mention the name of the vendor who raised the bill |
3 | Amount | Add the amount that is mentioned in the bill |
4 | Bill Date | Add date on which bill is entered into records |
5 | Party Bill Date | Add date on which the bill is raised |
6 | Attach Bill | Attach JPEG/ PDF formats of the bill here |
7 |
Step No. | Element | Note |
1 | User feedback section | Feedback provided by consumers is shown here |
2 | Collections Snapshot | Summary of collections made in the selected time period |
3 | Search field | You can search for the consumer by Name or connection ID |
4 | Filters | Use filters to drill down by property type |
5 | Connection ID Column | These are new Connection IDs of consumers. Clicking on a consumer ID takes you to the respective Consumer Detail screen |
6 | Name | Name of the consumer |
7 | Collections | Collections made by the consumers in the selected time period |
Bulk Demand would be generated in 2 methods -
Auto (scheduler based)
Manual
Auto: The demand is generated at end of the month or the first day of next month or as scheduled for the recently completed billing cycle. Use cases are as below -
First demand generated in system: The demand is generated for the recently completed billing cycle considering the arrears in the master data. The arrears are tagged to the previous billing cycle of the current demand.
Consecutive demands: The demand is generated for all the months pending from the most recent to the last billing cycle completed.
The demand is generated for the recently completed billing cycle.
Manual: The demand is generated for the billing cycle that is selected by the user. If the demand is already generated, then the demand would be generated only for those consumers for whom demand does not exist for the selected month.
First demand generated in the system: The demand would be generated for the selected billing cycle. considering the arrears in the master data. The arrears would be tagged to the previous billing cycle of the current demand.
Consecutive demand: The demand for the selected month is generated only if the previous billing cycle demand exists. If the demand for the previous cycle does not exist, it gives an error message “Demand generation is pending from billing cycle - <Name of cycle>. please generate demand from this cycle in sequence”. This validation is done considering the most recent billing cycle that exists in the system.
Charges/Heads and Calculation Logic
As part of V1, only the water charges head is only the head that is applicable. Rate Master is defined at the GPWSC level.
Water Charges - Charges are applicable as defined in the Rate Masters based on - Validity, Property Type, Service Type where calculation type is “Per Bill Cycle” for the given billing period.
Bill Period - The billing periods are monthly as standard across GPWSC. In future, GPWSC may switch to bi-monthly to reduce the processing effort. The sample billing period data is given in the MDMS data.
Exclusion
Reversion of Demand is not allowed. This has to be done in the backend.
Exception reporting for every batch processing should be accessed from the backend only.
Input Metric
Comments
Previous Meter reading
Only for first-time bill generation
New meter reading
For the first time and all consecutive bill generations
Previous meter reading units and previous meter reading dates will be taken from the last bill for new bill generation
Meter reading date
The default is the current date. Revenue collectors can change it to a previous date if required.
Field Name
Type
Mandatory Y/N
Description
Vendor Name
Text (With Suggestions dropdown)
Y
Name of the Vendor. The suggestion list is shown as the user entry is done for every character. The new Name will also create a Vendor Register.
Type of Expense
Drop Down
Y
Type of expense list From Master
Amount
Numeric
Y
Expense amount for the Bill
Bill Date
Date
Y
Date on which the bill is to be recorded in the registers. Validation - Before Current Date and after party Bill Date.
Party Bill Date
Date
N
Date on which the Party/vendor bill was issued. Validation - Before the Bill Date.
Bill Paid
Radio Buttons
N
With option Yes/No. To update status if it is paid. If yes, “Paid Date” is captured.
Paid Date
Date
N
Date on which the bill is paid. Displayed if the Bill paid option is selected as “Yes”. Validation - After Bill date and less than current Date.
Attach Documents
Doc Attachments
N
Option to upload documents (Max of 5). Supported files - PDF, JPEG, PNG. Should show required validation for other types of files.
Submit
Button
-
On click, the consumer master gets created with the detail entered above. The new connection id also should get generated as per the configuration.
Role
Functionality
GP Admin
Create Consumer
Edit Consumer
View HH Detail/Register
Collection Operator
Search Consumer
View HH Details/Register
Raise Bill
Collect Payment
Download Bills & Receipt
Revenue (Bulk Demand) Processing
Demand Generation
View HH Details/Register
Raise Bill
Download Bills & Receipt
Expense Processing
Expense Entry
Update Expense
Dashboard Viewer
Revenue Dashboard
Expenditure Dashboard
Event Type | Target user Type | Message | Comments |
On boarding - Creation login details | EMP/GP Users | Dear <user>, You've been invited to mGramSeva Application of Punjab. Please login using <Link>. Username: <Phone Number> Password: <Password> |
On boarding - First time login OTP | EMP/GP Users | OTP for resetting password on mGramSeva is <OTP> |
Forgot Password OTP | EMP/GP Users | OTP for resetting password on mGramSeva is <OTP> |
Demand (Bulk) | EMP/GP Users | Dear <user>, Demand for Billing Cycle <Cycle> has been generated for <GPWSC>. Kindly plan for collection of water charges for this period. <Link> | 1st of each month |
Pending Collection Reminder | EMP/GP Users | Dear <user>, Rs. <Amount> is pending collections against water charges at <GPWSC> as of <Date>. Click <Link> to see more details | fortnight |
On Collection Day | EMP/GP Users | Dear <user>, Rs. <Amount> has been collected today <Date> against water charges from <number> consumers in Cash for <GPWSC>. |
On Collection Day | EMP/GP Users | Dear <user>, Rs. <Amount> has been collected today <Date> against water charges from <number> consumers Online for <GPWSC>. |
New Calendar Month | EMP/GP Users | Dear <user>, Rs. <Amount> has been collected in <previous month> against water charges & Rs. <Amount> has been spent as expenditure for <GPWSC>. Click <link> to see more details |
Fortnight | EMP/GP Users | Please enter new expenditure bills online for <GPWSC>. Click <link> to make an expense entry now |
Alternate Fortnight | EMP/GP Users | Expenditure bills for <GPWSC> are awaiting payment confirmation. Please click <link> and mark them as paid, if paid already |
Demand (Bulk) - (NM & M) | Consumer | Dear <user>, water bill for <cycle> has been generated for consumer id <new consumer id> for Rs. <Amount>. Click <link> to download latest bill. | Dear <user>, water bill for <cycle> has been generated for consumer id <new consumer id> for Rs. <Amount>. Click <link> to download latest bill. Please make payment to your GPWSC. |
Demand (Bulk) - (NM & M) | Consumer | Dear <user>, pending amount for water charges for consumer id <new consumer id> is Rs. <Amount>. Click <link> to pay online. |
Bill Paid | Consumer | Dear <user>, Rs. <Amount> has been paid for water charges for consumer id <new consumer id>. Pending Amount is Rs. <Amount>. Click <link> to download receipt |
Feedback Collection | Consumer | Dear <user>, Thank you for paying water charges. Please take this short survey and help us know more about water supply at <GPWSC> |
Whatspp Message - Bill share | Consumer | x |
Whatsapp Message - Bill Payment | Consumer | Dear <user>, Rs. <Amount> has been paid for water charges for consumer id <new consumer id>. Pending Amount is Rs. <Amount>. Click <link> to download receipt |
mGramSeva users can edit their basic information like name, add gender, email and change password using the hamburger menu on any screen.
Users can click on the hamburger menu from any screen. A slider from the left opens up.
Users are able to
Change Language
Edit profile
Logout
Changing language changes localization as per standards
Edit profile takes users to the next screen where changes can be made to the user profile
Name - Can be changed
Phone number - Cannot be changed
Gender - This field is not present by default. Whatever user enters is stored and saved
Email ID - It is an empty field. User input is stored as the user’s email id
Change Password - This takes users to the password changing screen where the old password, new password and confirm new password has to be entered as per given standards.
Dynamic password validation happens the same as in the registration flow.
Until all fields are entered, the primary CTA is disabled.
Changing the password shows a nudge to the user “Password updated successfully” and closing this nudge takes the user to the user profile screen.
Clicking on save shows a nudge to the user” Details saved successfully”. Upon closing, this user remains on the screen but the fields show as edited.
As soon as the revenue collector marks the bill as paid by the consumer, he/she receives one SMS with the link to receipt in PDF format and another SMS with a link to collect feedback.
All content on this page by eGov Foundation is licensed under a Creative Commons Attribution 4.0 International License.
Bills and Receipts can be downloaded by clicking on the card/tile named Download Bills & Receipts on the home page.
Clicking on this card takes the user to the consumer search page. Searching by a phone number/ connection ID redirects to the Household Detail page.
This is an option to download bills without clicking on collect payment.
Bill and Receipt PDFs can be sent to consumers at multiple touchpoints
When bulk demand is generated through SMS
When meter reading is done for metered connections, via SMS
When revenue collector goes to HH screen and clicks on download PDF (into his mobile)
When revenue collector goes to HH screen and clicks on WhatsApp share PDF (Share PDF’s on WhatsApp)
Bill PDF
Receipt PDF
Clicking on the Dashboard on the home screen takes the user directly to the revenue dashboard of the current month. From here, the user can switch to the expenditure tab to get a view of expenses. This provides a tabular view of all expenses incurred in that month.
Following are the data points/actions needed on the screen
The table on the screen is a horizontal scrollable one with the left-most column fixed.
Context
Users can click on the HouseHold Register on the home screen and navigate to this screen. This provides a single view snapshot of all pending collections by consumers till date.
Clicking back takes the user back to the home screen.
Clicking on the Dashboard on the home screen navigates the user to the revenue dashboard view for the current month. This provides a tabular view with the list of consumer records.
Following are the data points/actions needed on the screen
On selection of “Modify Expense” Option, below search screen is shown for the users to search the Bill/s -
Search Criteria -
Vendor Name
Expense Type
Bill D
Search Result - Lists all the Expense bills matching the above search criteria
Bill ID
Type of Expense
Vendor Name
Amount
Bill Date
Status
On Click of Bill id, the Expense Bill is displayed in edit mode based on the validations.
For Metered connection, the demand is generated for the Billing period (defined based on the meter reading date) that is selected by the user at the time of recording the meter reading.
The 2 uses cases to be handled are -
First demand generated in system: The demand would be generated for the selected billing period. The demand period would be from “Previous meter reading date” from the consumer master or the demand created as part of master TO the date entered in the billing screen. The arrears are tagged to the previous billing period of the current demand, and the period is from the start of FY to the “Previous meter reading date” from the consumer master.
Consecutive demand: The demand is generated for the period defined based on
From Date: Meter reading date from last demand generated for the Consumer.
To Date: Is the selected meter reading date in the bill generation screen
Charges/Heads and Calculation Logic
As part of V1, only the water charges head is only the head that is applicable. Rate Master is defined at the GPWSC level.
Water Charges - Charges are applicable as defined in the Rate Masters based on - Validity, Property Type, Service Type where calculation type is “Unit Rate” for the given number of units.
Bill Period - Is as per the date range selected for the bill generation.
Exclusion
Reversion of demand is not allowed. This has to be taken up in the backend.
All content on this page by is licensed under a .
All content on this page by eGov Foundation is licensed under a Creative Commons Attribution 4.0 International License.
All content on this page by eGov Foundation is licensed under a Creative Commons Attribution 4.0 International License.
All content on this page by eGov Foundation is licensed under a Creative Commons Attribution 4.0 International License.
All content on this page by eGov Foundation is licensed under a Creative Commons Attribution 4.0 International License.
All content on this page by eGov Foundation is licensed under a Creative Commons Attribution 4.0 International License.
All content on this page by eGov Foundation is licensed under a Creative Commons Attribution 4.0 International License.
All content on this page by is licensed under a .
All content on this page by is licensed under a .
Data Parameter
Explanation
Title
Gram Panchayat Water Supply and Sanitation
Heading
Water Bill
Name of GPWSC
Connection ID
Consumer Name
Consumer Mobile Number
Consumer Address
As per user details (use mockups for reference)
GPWSC Name should be highlighted
Phone number should be partially masked
Service Type
Bill ID
Bill Period
Bill Date
Service Type - As per Bill generated - Metered or Non metered.
Bill Id - For metered connections, after service type - metered, add meter number, meter reading and meter reading date as additional fields before bill ID
Bill Period - For non- metered - As per Billing cycle for which demand was generated. For metered, will based on the previous meter reading date of last bill and current meter reading date of the corresponding Bill.
Bill Issue Date - Date on which the demand was generated.
Text Above breakup of charges
Below is the breakup of pending water charges for the connection ID <New Connection ID>
Breakup of Charges
Expansions of the amount to be paid.
For non metered connections
Current water charges is the most recent billing cycle completed
Arrears are the previous billing cycles pending dues arranged in decreasing order by months
For metered connections
Current charges are the amounts levied for the most recent bill read, previous bill read.
Arrears are the previous dues in similar fashion
Total Amount Due
Total Amount to be paid by consumer until time of bill generation (Also display in words)
Previous Billing Cycle Summary
Under this section we’ll display data collected from user, along with collection and expenditure done by GP
Example: If the bill is generated in November for October and previous months(arrears), all data shown will be w.r.t October.
Text: Below is the User Feedback, Collections and Expenditure summary of <GPWSC>
User ratings
Irrespective of service type, ratings of how many ever users, given in the last billing cycle, is shown.
Collections
New Demand - Latest Demand generated
Actual Collections - Actual collections made in the previous billing cycle
Total pending Collections (cumulative) - Total pending collections for GP until the last date of the previous billing cycle
If the same bill is downloaded by a user after n days and more collections are made by GP by that date, pending collections number should go down.
Expenditure
New Expenditure - Expenses logged in the previous billing month
Actual Payments - actual payments made in the previous billing month
Total Pending Expenditure (cumulative)- total pending expenses until last date of the previous billing month
If the bill is downloaded again after few expenses are marked paid, the cumulative figures will go down.
Data Parameter
Explanation
Title
Gram Panchayat Water Supply and Sanitation
Heading
Water Bill
Name of GPWSC
Connection ID
Consumer Name
Consumer Mobile Number
Consumer Address
As per user details (use mockups for reference)
GPWSC Name should be highlighted
Phone number should be partially masked
Service Type
Receipt ID
Receipt Period
Receipt Issue Date
As per the Receipt generated -
For metered connections, after service type - metered, add meter number and meter reading as additional fields before Receipt ID
Text
Below is the breakup of the amount paid for water charges for connection ID <New Connection ID>
Breakup of Charges
Expansions of amount to be paid.
For non metered connections
Current water charges is the most recent billing cycle completed
Arrears are the previous billing cycles pending dues arranged in decreasing order by months
For metered connections
Current charges are the amounts levied for the most recent bill read, the previous bill read.
Arrears are the previous dues in a similar fashion
Amount Paid
Total Amount paid by the consumer for the receipt to get generated
Show amount paid in words also
Due Amount
As of date, time (day receipt is generated)
The total amount yet to be paid
Previous Billing Cycle Summary
Under this section we’ll display data collected from user, along with collection and expenditure done by GP
Example: If the bill is generated in November for October and previous months(arrears), all data shown will be w.r.t October.
Text: Below is the User Feedback, Collections and Expenditure summary of <GPWSC>
User ratings
Irrespective of service type, ratings of how many ever users, given in the last billing cycle, is shown.
Collections
New Demand - Latest Demand generated
Actual Collections - Actual collections made in the previous billing cycle
Total pending Collections (cumulative) - Total pending collections for GP until the last date of the previous billing cycle
If the same bill is downloaded by a user after n days and more collections are made by GP by that date, pending collections number should go down.
Expenditure
New Expenditure - Expenses logged in the previous billing month
Actual Payments - actual payments made in the previous billing month
Total Pending Expenditure (cumulative)- total pending expenses until last date of the previous billing month
If the bill is downloaded again after few expenses are marked paid, these cumulative figures will go down.
Item
Explanation
1
Search Expense Bills
Search by Bill ID or Vendor
The Vendor Name should be a partial match. As the user starts typing a consumer name, respective vendors get filtered in the table displayed below
Bill ID should be a partial match. As the user starts typing a New Bill ID, respective Bills should get filtered in the table displayed below
1.1
Filters
Default is “All” View. Switching to Paid or Pending filters the table accordingly. Alongside the filter, how many Bills fall into that filter is shown in numbers
The table also has sort options for each column (ascending, descending)
1.2
Columns
Bill ID - Vendor Name
Bill ID is assigned to each bill while creating an expense entry record
Sort happens on the Bill ID
Expense Type
Under which expense head the bill is tagged to
Amount
Bill Date
Paid Date
If Bill is not paid, this should show pending in RED
Title
Explanation
Heading
HouseHold Register
As of Date
As of <Todays Date>
Search
Search by consumer name or connection id
Partial match should be allowed.
Filters
Default is “All” selected
User can switch to “Pending” or “Paid” view. Based on selection, results are displayed in the table
Download PDF
Download PDF should download PDF format of Household Register with name of document as HH_Register_<Date>
WhatsApp Share
Should trigger same PDF as Whatsapp share
Columns
Connection ID
New Connection ID of the consumer. If there is a metered connection, an “M” in ⭕️ is shown alongside connection ID
Name
Name of the consumer - Similar to Revenue dashboard truncate it to 20 characters and show 3 dots
Pending Collections
Total pending collections of the consumer till date.
The table has sort options by all columns.
The sorted and filtered table, as in the screen view, is exported into the PDF format dynamically on printing.
1 | Search Consumer records |
|
1.1 | Filters |
|
1.2 | Columns |
|
