View Consumer

Overview

The View Consumer screen allows users to view the consumer details and linked information.

Design & Workflow

Users are redirected to the View Consumer screen from the home screen via

• Collect payments → Search Screen → Consumer Details Screen

• Download bills & receipts → Search screen → Consumer Details Screen

• Dashboard → Collections → Click on Consumer ID

• Household Register → Click on Consumer ID

The View Consumer screen contains all information related to household

The static household card displays the following details:

1. New Connection ID (also displayed as a heading)

2. Consumer name

3. Father's name

4. Phone number

5. Old connection ID

6. Address - Door Number, Street number, Ward (attached)

7. Property type

8. Service type

   • for metered connections - the meter number is displayed

Workflow

1. If the bill is not generated (Post rollout until the first month), only the data card is shown, and no action is required.

1. Once the first demand is generated, a new consumer bill/card will be generated, and the following data points and actions will be displayed.

• Billing cycle – the latest billing cycle

  • Amount -

    • Current Amount - fixed charges applicable to the billing cycle

    • Arrears - Arrears from the first month (From next month onwards this field displays any unpaid dues)

    • Total Amount - Sum of current amount and arrears

  • Action Items

    • Download or Share Bill -

      • Clicking on download bill prompts users to download the bill (Bill details are given in a separate user story)

      • Share bill (WhatsApp icon) opens sharing options to the phone OS and the user can share bills via WhatsApp.

      • Message to go in WhatsApp “Please find Bill for water charges with Connection ID WS-83121-8312 generated on dd/mm/yyyy” along with bill PDF.

      • Name of the PDF - “Bill ID”.

    • Collect Payment - The Collect Payment button takes the revenue collector to the payment collection screen.

1. After the first payment collection is done -

• A receipt history block is visible only after the first payment transaction is completed through mGramSeva

  • A list of all the receipts is shown under this section as cards, with different data points as actions. Order of receipts is newest → oldest from top to bottom

  • Each receipt card contains

    • Receipt ID

    • Amount Paid

    • Paid Date

  • Actions

    • Download Receipt - Download the receipt in the Revenue Collector's phone as a PDF

      • Name of PDF - “Receipt ID”

    • Share (WhatsApp)

      • Message to go in WhatsApp “Please find the receipt for water charges with Connection ID WS-83121-8312 paid on dd/mm/yyyy” along with the receipt PDF