All GPs have a monthly billing cycle for water charges. The Scheduler automatically triggers on “X” date of every month to generate demand and raise bills for non metered connections.

• Metered connections do not fall under bulk demand generation

1. For the first month of go live, it is only the arrears and no demand is generated and hence no bill to collect payments

2. From the second month (X date of Month 2) onwards, demand is generated.

3. Once the demand is generated, a notification is triggered to all mGramSeva users.

   1. Details of Notification

      1. “Demand for water charges has been raised for <GP>. New Bill Amount is Rs. Xyz. Overall pending amount is Rs.AbcD”

4. Each non metered household also get notifications

   1. SMS Notification with Bill PDF

      1. Dear “username”, A new water bill has been generated against <connection ID>. Please download the bill using <link>

   2. SMS notification with a payment link

      1. Dear “username”, A new water bill has been generated against <connection ID>. Please pay the bill online to avoid late payment charges<link>

5. Revenue collector when on HH Details screen sees a new card (Updated card from month 2 onwards) with information related to demand and payment collection.

6. There is also a demand collection Tile/Card on the home screen.

   1. This is used in cases when the scheduler is not run (due to technical errors) and GP wants to run it manually.

7. If the manual demand generation is done in the middle of the billing cycle for which demand has already been generated this will do nothing.

   1. Only when the scheduler has not generated a demand for a billing cycle, manual demand generation helps.

For Demand Generation Logic refer to Bulk Demand Generation for Non-Metered

In the Bulk Demand screen -

Service Category: Defaulted to Water Charges (Module)

Service Type: Defaulted to “Non-Metered”

Billing Year: Dropdown with the list of the financial years from the master.

Billing Cycle: Dropdown with the list of billing cycles for the selected financial year.

On Click of Generate Demand, demand for the given billing cycle gets generated based on the logic defined above.

Overview

1. Users are redirected to the View Consumer screen from the home screen via

   1. Collect payments → Search Screen → Consumer Details Screen

   2. Download bills & receipts → Search screen → consumer details Screen

   3. Dashboard → Collections → Click on Consumer ID

   4. Household register → Click on Consumer ID

2. This screen contains all information related to HH

Static HH card which displays the following details

1. New Connection ID (also displayed as a heading)

2. Consumer name

3. Father's name

4. Phone number

5. Old connection ID

6. Address - Door Number, Street number, Ward (attached)

7. Property type

8. Service type

   1. for metered connections meter number is also displayed

For Non-Metered Connection

• When Bill is not generated (Post rollout until the first month)

  • Only Data Card is shown - No action required

  • After the first demand is generated - A new consumer bill/Card gets generated with the following data points and actions

    • Billing Cycle – the latest billing cycle

      • Amount -

        • Current Amount - fixed charges applicable to the billing cycle

        • Arrears - Arrears from the first month. From next month onwards this field will display any unpaid dues.

        • Total Amount - Sum of current amount and arrears

      • Action Items

        • Download, Share Bill

          • Clicking on download bill prompts to download bill (Bill details is given in a separate user story)

          • Share bill (WhatsApp icon) opens sharing options to phone OS and the user is able to share bills via WhatsApp

          • Message to go in WhatsApp “Please find Bill for water charges with Connection ID WS-83121-8312 generated on dd/mm/yyyy” along with bill PDF.

          • Name of the PDF - “Bill ID”

        • Collect Payment

          • Collect payment button takes the revenue collector to the payment collection screen

• After the First payment collection is done

  • A receipt history block is visible only after the first payment transaction is completed through mGramSeva.

    • A list of all the receipts is shown under this section as cards, with different data points as actions. Order of receipts is newest → oldest from top to bottom

    • Each receipt card contains

      • Receipt ID

      • Amount Paid

      • Paid Date

    • Actions

      • Download Receipt - download receipt in Revenue collectors phone as a PDF

        • Name of PDF - “Receipt ID”

      • Share (WhatsApp)

        • Message to go in WhatsApp “Please find the receipt for water charges with Connection ID WS-83121-8312 paid on dd/mm/yyyy” along with receipt PDF

For Metered Connection

1. When Bill is not generated (Post rollout until the first month)

   1. Data Card is shown

   2. Below the data card - the Card to generate a new bill is also shown.

   3. This card contains

      1. Last bill generation date - For the first time this will be picked up from data entry. Next time onwards systems latest bill generation date will be captured.

      2. Days from last bill generation Date - this is to indicate revenue collector how many days have passed by since last time bill is generated

      3. Previous Meter reading - Units of the meter that is the last read will be displayed here.

      4. Pending Amount

         1. Before the first bill is generated this will just be arrears that are captured during data entry

         2. After the first bill is generated, this pending amount includes the whole pending amount by the user

      5. Generate a new bill

         1. Clicking on Generate a New Bill initiates bill generation flow for metered connection

      6. Note

         1. Users have to generate a bill to start collecting payments, Without the first generation of bills, collection cant happen even for arrears entered in data entry.

   4. After the first bill is generated

      1. A new consumer bill/Card gets generated with the following data points and actions

         1. Last bill generation date - Date of bill generation

            1. Amount -

               1. Current Amount - Volumetric charges between 2 latest meter readings according to rate master

               2. Arrears - All previously unpaid dues.

            2. Total Amount - Sum of current amount and arrears

         2. Action Items

            1. Download, Share Bill

               1. Clicking on download bill will prompt to download bill for the respective amount (Bill details is given in separate user story)

               2. Share bill (WhatsApp icon) will open sharing options of phone OS and the user should be able to share bill via WhatsApp

               3. Message to go in WhatsApp “ Please find Bill for water charges with Connection ID WS-83121-8312 generated on dd/mm/yyyy” along with bill PDF.

               4. Name of the PDF - “Bill ID”

            2. Collect Payment

               1. Collect payment should take revenue collector to the payment collection screen

   5. After the first payment collection is done

      1. A receipt history block is visible only after the first payment happens through mgramseva.

      2. A list of all the receipts is shown under this section as cards, with different data points as actions. Order of receipts is newest → oldest from top to bottom

      3. Each receipt card contains

         1. Receipt ID

         2. Amount Paid

         3. Paid Date

      4. Actions

         1. Download Receipt - should download receipt in Revenue collectors phone as a PDF

            1. Name of PDF - “Receipt ID”

         2. Share(WhatsApp)

            1. Message to go in WhatsApp “ Please find receipt for water charges with Connection ID WS-83121-8312 paid on dd/mm/yyyy” along with receipt PDF.

   6. If a new bill is generated again by clicking on ‘Generate a new bill’ revenue collector goes through bill generation flow and a new single card appears between ‘Generate bill’ and ‘Consumer receipts block’

Bulk Demand would be generated in 2 methods -

1. Auto (scheduler based)

2. Manual

Auto: The demand is generated at end of the month or the first day of next month or as scheduled for the recently completed billing cycle. Use cases are as below -

1. First demand generated in system: The demand is generated for the recently completed billing cycle considering the arrears in the master data. The arrears are tagged to the previous billing cycle of the current demand.

2. Consecutive demands: The demand is generated for all the months pending from the most recent to the last billing cycle completed.

3. The demand is generated for the recently completed billing cycle.

Manual: The demand is generated for the billing cycle that is selected by the user. If the demand is already generated, then the demand would be generated only for those consumers for whom demand does not exist for the selected month.

1. First demand generated in the system: The demand would be generated for the selected billing cycle. considering the arrears in the master data. The arrears would be tagged to the previous billing cycle of the current demand.

2. Consecutive demand: The demand for the selected month is generated only if the previous billing cycle demand exists. If the demand for the previous cycle does not exist, it gives an error message “Demand generation is pending from billing cycle - <Name of cycle>. please generate demand from this cycle in sequence”. This validation is done considering the most recent billing cycle that exists in the system.

Charges/Heads and Calculation Logic

As part of V1, only the water charges head is only the head that is applicable. Rate Master is defined at the GPWSC level.

Water Charges - Charges are applicable as defined in the Rate Masters based on - Validity, Property Type, Service Type where calculation type is “Per Bill Cycle” for the given billing period.

Bill Period - The billing periods are monthly as standard across GPWSC. In future, GPWSC may switch to bi-monthly to reduce the processing effort. The sample billing period data is given in the MDMS data.

Exclusion

• Reversion of Demand is not allowed. This has to be done in the backend.

• Exception reporting for every batch processing should be accessed from the backend only.

Overview

Consumer information can be edited under certain conditions -

1. Before the first demand is generated from the system

2. After the first demand is generated from the system

Edit Screen

1. Users with permissions to edit consumer records can click on the Edit Consumer info tile on the home screen. This navigates them to the consumer search screen.

2. Users can navigate from the search screen or the search results screen (Case when multiple search results are displayed) to the Consumer Edit Screen.

3. On the successful load of the consumer edit screen, all data parameters of the consumer are shown (with editable and non-editable fields).

4. By Default - New consumer ID is shown on the top of the screen and is non-editable.

The table below lists the editable field details -

Edit Options

1. In case there are arrears, demand is generated. If there are no arrears, demand is not generated.

2. Users can modify the arrear value. In such a case, demand is generated with the updated value.

3. Users can add arrear to the connection, for which arrear was zero at the time of creating the connection. In this case, the new demand is generated.

Clicking on the Submit button shows a nudge saying Details Submitted Successfully. Closing the nudge navigates the user back to the home screen.

The CTA is activated only when any field is changed or updated. Else, it is in an inactive state.

Overview

The search screen is used to filter the list of consumers based on selected criteria. This is the common search screen for all the transactions such as

1. Collect Payments

2. Download bills and receipts

3. Update consumer information

Search Parameters

The consumer can be searched on the following parameters -

1. Owner Mobile Number - Allows search of consumer records that match the entered mobile number.

   1. OLD Mobile Number

   2. NEW Mobile Number

   3. The user is able to search only when he/she enters the full mobile number. A partial mobile number search is not allowed.

2. Name of Consumer - Allows search of consumer records that match consumer names with the input text.

   1. OLD Name

   2. New Name

   3. Name search can be done with a partial name also.

3. Old Connection id - Allows search of consumer records that matches the old Connection id entered in the search bar.

4. New Connection id - Allows search of consumer records that matches the New Connection id entered in the search bar.

Search Result

The search result set contains below information -

1. Sub-Heading - Subheading text changes dynamically with the type of search carried out.

   1. Following consumers match search criteria with

      1. Phone Number as +91 - 7731045306

      2. Name as ABCxyZ

2. New Connection ID

3. Old Connection ID

4. Consumer’s Name

5. Phone Number

6. Address - Combination of Door Number, street number, Ward (if applicable)

7. Click on the View Consumer Details button redirects the user to the HH Details screen.

Overview

The users receive a link through SMS. Clicking on this link redirects the users to the login page of mGramSeva app. The users can log in from this screen or even reset their password in case they are logging in for the first time. The mGramSeva application link initiates from this screen.

Language Selection

The link in the SMS redirects users to this screen which is the first screen which is the language selection screen. The user selects the preferred language and clicks on Continue. English, Hindi, and Punjabi are the supported languages with Punjabi as the default language. Localization in the screens is displayed based on the language selected.

User Id and Password Entry

The user enters the User ID, which is the registered mobile number of the user, and the system-generated password. Clicking on the Continue button logs in the user.

Forgot Password

This link will navigate the user to the password reset screen.

On Successful Login or on Validations of User ID and Password

First Time Login

The user is redirected to the password reset screen where they enter the OTP received on the registered mobile number. The next screen prompts the user to enter a new password and then confirm the same. This is similar to the first time login screens in DIGIT. On Submit, the acknowledgement screen is displayed. Clicking on the Continue to Login button on the acknowledgement screen takes the user to the login page.

Subsequent login

The user is redirected to the home page of the application that displays the menu options based on the mapped user role.

After the demand is generated for Metered and non-metered connections Revenue collectors come to this screen to collect payments.

1. Users can see the consumer billing information on the screen

2. Clicking on View Details expands the card and shows more details. Clicking on the Hide Details collapses the card to show only connection ID, Consumer Name & Total Due Amount.

3. Payment amount - can either pay

   1. The full amount, or

   2. Custom amount - Users can enter the custom amount in the input field - this cannot be zero or greater than the total due amount.

4. Payment methods

   1. Cash - select cash and proceed to payment takes the user to the successful collection screen

   2. Online - The online payment option displays a Q/R code on the user screen that can be scanned by another phone to pay the due.

   3. Post payment via any mode - payment success screen is shown

   4. Receipt ID format - RB-dd/mm/yyyy-yy/running_sequence_number

5. User Actions

   1. Download receipt - download PDF version of receipt with receipt ID as the name of PDF while downloading

   2. Share receipt via WhatsApp - opens the Phone OS sharing options

   3. back to home - takes the user back to the home screen

6. SMS to HH

   1. As soon as the amount is paid and the Revenue collector reaches the Payment success screen SMS is sent to HH.

      1. SMS 1 - Dear ‘Username’, Paid Rs.X for water charges for bill period <Cycle>. Download receipt <link>

      2. SMS 2 - Dear ‘Username’, Please leave a review on water supply at <GP> at <Link>

      3. HH is able to leave a review for water charges. Refer Feedback - Post Payments.

Details on the card

1. When online is selected for payment method, the “Collect Payment” option is disabled. Since HH scans the QR, the Revenue collector does not have control over the online process.

2. A partial amount can’t be greater than the full amount.

Unlike Non-Metered connections which have a billing cycle for demand & bills generated automatically, a metered connection needs more inputs, which helps in volumetric billing.

A revenue collector can see a CTA to “Generate a new Bill” on the HH details screen.

1. Clicking on “Generate a new Bill” takes users to the bill generation screen where new meter reading details are entered

2. Field on bill generation screen for metered connections are displayed in the table below

3. Clicking on “Generate bill” takes the user to the bill generation successful screen

4. Logic for Bill ID number - “RB - dd/mm/yyyy-yy/running_sequence_number”

5. On the success screen there are 3 user actions

   1. Download bill - Download bill as PDF (name of PDF is always the Bill ID by default)

   2. Share bill on WhatsApp - Share bill as PDF on WhatsApp

   3. Collect Payment - navigates the revenue collector to the payment collection screen

6. Share on WhatsApp opens the WhatsApp share popup with the option to choose contacts/groups. The bill is shared with the below text and attached PDF details -

   Text “ Dear <ConsumerName>, Please find water bill for billing cycle <Cycle> attached as PDF”

For Demand Generation Logic refer to Demand/Bill Generation for metered connection

1. All 5 Digits in the meter reading has to be entered. Show error message “ Old Meter Reading entered is Invalid”, “ New Meter Reading entered is invalid” respectively.

2. The New Meter reading should be greater than the Old Meter Reading.

3. The meter reading date is by default set to <today's date> but give the option to change to the user.

Based on the user role the following functionality will be available and displayed on the home screen

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The expense entry for the O&M on regular basis is captured on this screen.

On selecting the option “Add Expense Record” from the list of tile/cards on the home page, the user is navigated to the expense entry screen. The screen displays the following fields.

On Submitting, the Expense entry gets created with a Bill number assigned. The Bill number generated would be based on logic defined as - “EB-<FY>-<4 digit running seq No>”

On Successful creation of expense entry, an acknowledgement screen is shown “Expense Entry successful” along with the Bill Number.

For mGramSeva users, different notifications are displayed on the home screen based on various system triggers.

1. A new card is used for each notification displayed below.

2. Cards have a countdown timer - today, 1 day ago, 2 days ago, 3 days ago, and so on.

3. Cards have a close icon on the right top corner. Upon closing, the card view is removed from the screen. Cards, by default, do not have an expiry date.

4. A “New” text is shown to the user whenever there is a new notification after the user last time login.

5. The Notifications header shows the number of notifications in brackets.

mGramSeva users can edit their basic information like name, add gender, email and change password using the hamburger menu on any screen.

1. Users can click on the hamburger menu from any screen. A slider from the left opens up.

2. Users are able to

   1. Change Language

   2. Edit profile

   3. Logout

3. Changing language changes localization as per standards

4. Edit profile takes users to the next screen where changes can be made to the user profile

   1. Name - Can be changed

   2. Phone number - Cannot be changed

   3. Gender - This field is not present by default. Whatever user enters is stored and saved

   4. Email ID - It is an empty field. User input is stored as the user’s email id

   5. Change Password - This takes users to the password changing screen where the old password, new password and confirm new password has to be entered as per given standards.

      1. Dynamic password validation happens the same as in the registration flow.

      2. Until all fields are entered, the primary CTA is disabled.

      3. Changing the password shows a nudge to the user “Password updated successfully” and closing this nudge takes the user to the user profile screen.

   6. Clicking on save shows a nudge to the user” Details saved successfully”. Upon closing, this user remains on the screen but the fields show as edited.

Various SMS notifications are sent to different users on different actions. Below is a consolidated list of all SMS notifications required.

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The user of the GP system is onboarded by loading user records in bulk as a backend activity. The system enables the loading of user records in bulk and create the profiles with a mobile number as login id and with a random password.

On loading user profiles - The GP users are sent a link and login credentials over SMS required to login to the Mgramseva application. The link navigates to this screen and takes the user through the flow of logging in and resetting the password in case of first-time login.

The web link, too, initiates from the same screen.

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Overview

The household masters need to be created in the system to initiate the demand generation and collection process. These are consumers also referred to as the household that will be issued the water connection and supplied on regular basis.

On selecting the option Create consumer from the list of tile/cards on the home page, the user is navigated to the Create Consumer page.

Data elements for the consumer listed in the table below -

Additional Notes and Validation

• On Submit, the consumer master is created and the new consumer id is assigned to the master. The consumer id generated is based on logic defined as - “WS-<GP id>-<4 digit running seq No>”

• If the connection id already exists, an error message is shown accordingly.

• On first time/new load, all data entry fields and dropdowns are empty (since there are no records prefilled except for the default fields).

• SMS is not sent to any user upon consumer (HH) creation.

• Submit is disabled until all mandatory fields are entered. Once all inputs are made, the button is enabled.

• Arrears demand :

  • Metered - The arrear demand for the period is created, where the From date is counted as the start of the Financial year and the To date as the period mentioned in the screen.

  • Non metered - The arrear demand is created for the selected billing cycle.

Successful Actions

1. On the successful creation of consumer records, a toast message “ Registration successful” is shown.

2. Closing this toast message, using the close icon, refreshes the page and the user sees an empty consumer creation screen.

Bill and Receipt PDFs can be sent to consumers at multiple touchpoints

1. When bulk demand is generated through SMS

2. When meter reading is done for metered connections, via SMS

3. When revenue collector goes to HH screen and clicks on download PDF (into his mobile)

4. When revenue collector goes to HH screen and clicks on WhatsApp share PDF (Share PDF’s on WhatsApp)

Bill PDF

Receipt PDF

Users can walk through the application for a better understanding of different user actions available on key screens.

Home Screen

Consumer creation screen

Expense Entry Screen

Dashboard

Expense modification is allowed based on the status of the Payment as given in below scenarios -

1: When the status is “Unpaid”

Should allow users to modify all the details except the Bill id. Users are able to Mark the Bill as “Cancelled” using the option provided.

2: When the status is “Paid”

Would not allow users to modify any details. But the user is able to Mark the Bill as “Cancelled” using the option provided.

On selection of “Modify Expense” Option, below search screen is shown for the users to search the Bill/s -

Search Criteria -

• Vendor Name

• Expense Type

• Bill D

Search Result - Lists all the Expense bills matching the above search criteria

• Bill ID

• Type of Expense

• Vendor Name

• Amount

• Bill Date

• Status

On Click of Bill id, the Expense Bill is displayed in edit mode based on the validations.

Context

Users can click on the HouseHold Register on the home screen and navigate to this screen. This provides a single view snapshot of all pending collections by consumers till date.

Clicking back takes the user back to the home screen.

1. Bills and Receipts can be downloaded by clicking on the card/tile named Download Bills & Receipts on the home page.

2. Clicking on this card takes the user to the consumer search page. Searching by a phone number/ connection ID redirects to the Household Detail page.

This is an option to download bills without clicking on collect payment.

As soon as the revenue collector marks the bill as paid by the consumer, he/she receives one SMS with the link to receipt in PDF format and another SMS with a link to collect feedback.

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Clicking on the Dashboard on the home screen takes the user directly to the revenue dashboard of the current month. From here, the user can switch to the expenditure tab to get a view of expenses. This provides a tabular view of all expenses incurred in that month.

Following are the data points/actions needed on the screen

The table on the screen is a horizontal scrollable one with the left-most column fixed.

Clicking on the Dashboard on the home screen navigates the user to the revenue dashboard view for the current month. This provides a tabular view with the list of consumer records.

Following are the data points/actions needed on the screen

For Metered connection, the demand is generated for the Billing period (defined based on the meter reading date) that is selected by the user at the time of recording the meter reading.

The 2 uses cases to be handled are -

1. First demand generated in system: The demand would be generated for the selected billing period. The demand period would be from “Previous meter reading date” from the consumer master or the demand created as part of master TO the date entered in the billing screen. The arrears are tagged to the previous billing period of the current demand, and the period is from the start of FY to the “Previous meter reading date” from the consumer master.

2. Consecutive demand: The demand is generated for the period defined based on

   1. From Date: Meter reading date from last demand generated for the Consumer.

   2. To Date: Is the selected meter reading date in the bill generation screen

Charges/Heads and Calculation Logic

As part of V1, only the water charges head is only the head that is applicable. Rate Master is defined at the GPWSC level.

Water Charges - Charges are applicable as defined in the Rate Masters based on - Validity, Property Type, Service Type where calculation type is “Unit Rate” for the given number of units.

Bill Period - Is as per the date range selected for the bill generation.

Exclusion

• Reversion of demand is not allowed. This has to be taken up in the backend.

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