Functional Scope - Application features, functions and capabilities
Citizen User Manual
File complaints
View complaints
Rate complaints
Reopen complaints
Employee User Manual
CSR:
File Complaints
Search Complaints
Reopen Complaints
GRO:
Assign complaints
Re-Assign complaints
Share complaints
Reject complaints
FME:
Request Re-Assign
Resolve Complaints
Configure PGR services
Migrate PGR data
Configure master data templates for PGR
Configure National Dashboard For PGR
Last updated 11 months ago
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