Send Back

Context

Send the work order back to the previous user in the workflow.

Actors

Employees

Actions

1. Send Back action is provided with the below details to be captured.

   • Comments - Text area - Non-mandatory - It is provided to add any remarks/instructions to be passed on to the previous user in the workflow.

   • Attach Supporting Document - Document upload - Non-mandatory - In case any documents are to be attached.

   • Send Back - Action Button

   • Cancel - Action Button

2. On Send Back,

   • The pop-up window is closed, and a toast success message is displayed.

   • The view work order page is refreshed and the action menu is loaded according to the role of the logged-in user.

   • The work order is sent back to the previous user’s inbox.

   • Workflow states change as per the flow.

Role	From State	To State	Status
Work Order Verifier	Pending for verification	Pending for correction	Sent Back
Work Order Approver	Pending for approval	Pending for verification	Sent Back

1. On cancel, the toast cancel message is displayed on top of the view work order page.

Toast Success Message:

Work order has been sent back successfully.

Failure Message:

Sending back of work order is failed.

Toast Cancel Message:

Action has been cancelled.

Notifications

Not applicable.

User Interface

DIGIT-Works

Acceptance Criteria

Acceptance Criteria	Description
1	On send back, the pop-up window is closed and a toast success message is displayed. The view work order page is refreshed.
2	The work order is sent back to the previous user in the workflow and the workflow timeline gets updated.
3	Workflow state changes based on the role as mentioned in the story above.
4	On cancel, the pop-up window is closed and a toast cancel message is displayed.