Update Consumer
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Last updated
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The Update Consumer screen allows users to edit and update consumer information and details.
Users can search for the consumers using -
Consumer mobile number
Name of the consumer
New connection ID
The user details are fetched based on the input search criteria.
Users with permission to edit consumer records can click on the Edit Consumer info tile on the home screen. This navigates them to the consumer search screen.
Users can navigate to the Consumer Edit Screen from the search screen or the search results screen (Case when multiple search results are displayed).
On the successful load of the consumer edit screen, all data parameters of the consumer are shown (with editable and non-editable fields).
By Default - A new consumer ID is shown on the top of the screen and is non-editable.
The table below lists the editable field details -
New Consumer ID
NO
NO
Consumer ID is generated while user creation and is not editable
Consumer’s Name
YES
YES
bills, receipts, bill generation screens etc starts displaying the newly entered consumer name
Gender
YES
YES
Father’s Name
YES
YES
Phone number
YES
YES
Use Cases
After the phone number is changed, searching with the old/new phone number in the connection search screen leads to the same HH screen
SMS notifications are sent to the new mobile number of the user from the date of the change
Old Connection ID
YES
NO
Validated for unique IDs in the system for the GPWSC
Door Number
YES
YES
Street Number / Name
YES
YES
Ward Number / Name
YES
YES
Gram Panchayat Name
NO
NO
Property Type
YES
YES
Charges applicable as per rate master. Effects take place from the next billing cycle
Service Type
YES
YES
Effects take place from the next billing cycle
The last date of the current billing cycle is taken as the last meter reading date
Previous meter reading is captured while generating the demand
Meter Number
YES
YES
Previous meter reading Date
YES
NA
This field is not shown on screen after the first demand is generated
Previous Meter Reading
YES
NA
This field is not shown on the screen after the first demand is generated
Last Billing Cycle Billed
YES
NA
This field is not shown on the screen after the first demand is generated
Arrears as of Last Bill
YES
NA
This field is not shown on the screen after the first demand is generated. When changed the arrear demand is deleted and updated accordingly based on the selected service type.
Mark Connection as inactive
YES
YES
If a connection is marked inactive, it is not considered for demand generation for future billing cycles.
An inactive connection can be reactivated later from this screen.
In case there are arrears, demand is generated. If there are no arrears, demand is not generated.
Users can modify the arrear value. In such a case, demand is generated with the updated value.
Users can add arrear to the connection, for which arrear was zero at the time of creating the connection. In such a case, new demand is generated.
Clicking on the Submit button shows a nudge saying Details Submitted Successfully. Closing the nudge navigates the user back to the home screen.
The CTA is activated only when any field is changed or updated. Else, it is in an inactive state.
