More About DIGIT

• Principles

• Value Proposition

• Academy

• Sandbox

This is an easy-to-use app with offline capability, guided user flows and analytics support.

The mission is to build a digital infrastructure that enables decision-makers and programme managers to streamline campaign planning, manage workflows and monitor service delivery in real-time to aid data-driven decision-making.

A Health Campaign Management Platform will offer a single interface for managing all components in a campaign lifecycle, enable reuse of assets across campaigns, reduce fragmentation by supporting multiple diseases, and support data interoperability with other health intervention areas.

Click on the links below to learn more about our products:

• Frontline Worker's App

• Campaign Management Dashboard

DIGIT is a suite of platforms, products and tools to enable government agencies to drive digital transformation at speed and scale to transform citizen service delivery. DIGIT platform provides a set of reusable common services and registries that provide a scalable, secure, and reliable base on which to build highly configurable products for service delivery and governance. Some of these common services include authentication, authorisation, payment, notifications, demand, bills, etc.

DIGIT is built using platform-based principles that enable seamless data sharing and functionality through well-defined building blocks. The building blocks can be integrated into higher-level services and recomposed further to deliver unified data and experiences. DIGIT product suites comprise several applications that can be used to deliver urban, health, and sanitation services.

Important Links

Click on the product cards below to access related docs.

The dashboard offers multiple features that deliver a comprehensive view of campaign

• Explore dashboard features

• Browse dashboard architecture and technology details

• Install & deploy dashboards

• Configure dashboards

• What's New - Latest release and enhancements in the module

• Functional Scope - Application features, functions, and capabilities

• Works Platform Architecture - Access Works platform high-level design and low-level design details

• Functional Specifications - Learn more about the functional details for the multiple services on the Works platform

• Service Configurations - Access configuration documents for individual services

• Install Works Platform - Browse through the installation and deployment steps

• Source Code - Access the source code for DIGIT-Works on our open-source Github repo

• What's New - Find the latest release and enhancements

• Functional Scope - Application features, functions, and capabilities

• User Manual - Illustrative guide for app users

  • Login to app

  • Edit profile and change password

  • Create and edit consumers

  • Search consumers and generate payment for metered connections

  • Search consumers and generate payment for non-metered connections

  • Record expense bills and modify expense bills

  • Dashboard

• Configure mGramSeva

  • Configure Master Data

Water & Sanitation is an open-source web and mobile-enabled application designed to digitise operations in the waste management value chain, from collection to treatment, and provides the ability to drive coordination across multiple independent and disconnected stakeholders. This ensures that there is a continued chain of custody of waste throughout.

Water & Sanitation is built on the principles of societal platforms, envisioning a space where sanitation is supported by shared resources, curated knowledge, and evolving solutions that address the needs of the community. By leveraging the Water & Sanitation solution, stakeholders can build innovative applications tailored to local contexts, while adhering to standardised components and data structures, leading to more effective and sustainable sanitation services.

Explore the reference applications for Water & Sanitation below:

• Faecal Sludge Management

The Public Health solution is built as an open-source Digital Public Good to expand capabilities in public health. It is being designed to work across countries at varying levels of capacity and complexity. The solution reimagines the public health space as a set of horizontal building blocks, such as shared registries, and services, accessible through well-defined open APIs, which can be leveraged by multiple countries and disease programmes.

The Public Health solution offers an end-to-end flexible, open, configurable, and reusable platform to plan, manage and run any public health programme such as health campaigns so there is detailed and timely monitoring and evaluation to review coverage, target achievement and identification of gaps for their distribution.

Explore the Public Health reference applications below:

• Health Campaign Management

• Configure adapters - Browse the steps to configure, integrate, and deploy adapters.

• Configure master data services for adapters - Add master data services for iFIX adapters.

• Install & deploy iFIX adapters - Learn how to install and deploy adapters on your local machine or setup CI/CD.

• Access source code - Access the open-source code for fiscal adapters on our GitHub repository.

Public Finance Management or iFIX is an open-source fiscal information exchange solution. The application enables connected modules to exchange standardised fiscal events e.g. Demand, Receipts, Bills, and Payments. The fiscal event consists of attributes explaining the details of why, who, what, where and when it happened.

Explore the Public Finance Management reference applications below:

• mGramSeva

• Fiscal Data Exchange Adapters

• Fiscal Information Dashboard

• Works Management & Smart Payments

• What's New - Latest release and enhancements in the module

• Functional Scope - Application features, functions, and capabilities

• Citizen User Manual

  • Apply for New TL

  • Renew Trade License

  • View Application Status & Pay

• Employee User Manual

  • Create applications on behalf of citizens

  • Collect payment

  • Renew licence

  • Process application

  • Verify documents

  • Field inspection

  • Approve applications

• Configure Trade License

  • Configure trade license calculator

  • Configure trade license UI screens

  • Configure trade license master data templates

• Configure National Dashboard For Trade License

• Implementation Guide For Trade License Module

The Faecal Sludge Management (FSM) application is aimed at reducing the time taken for service delivery, establishing a chain of custody of waste from the point of collection to disposal, supporting data interoperability with other sanitation systems in the state, and improving sustainability by providing visibility and control to the government.

The application has been able to provide data and visibility to track service requests and understand the service delivery value chain, paving the way for process enhancements in FSM.

• What's New - Latest release and enhancements in the module

• Functional Scope - Application features, functions, and capabilities

• User Manual

  • FSM Citizen User Manual

  • FSM Employee User Manual

  • DSO User Manual

  • Septage Treatment Plant Operator User Manual

• API Specifications

• Service Configuration

  • FSM Implementation Configuration

  • FSM Calculator

  • FSM Vendor Registry

  • FSM Vehicle Registry

  • FSM-DSS Technical Documentation

• UI Configuration

  • FSM Citizen UI

  • FSM Employee UI

  • FSM DSO UI

  • FSM FSTPO UI

• Functional Scope - Application features, functions, and capabilities

• Citizen User Manual

  • Search & Pay

  • View Application Details

  • Pay Application Fees

  • Edit Application

  • View Connection Details

  • View Consumption Details

  • Apply For Disconnection

  • View & Pay Bills

  • View Payment Details

  • Apply For New Connection

• Employee User Manual

  Counter Employee:

  • Apply for New Connections

  • Search Applications/Connections

  • Add Meter Readings

  • Activate New Connections

  • Collect Bill Payments

  • Modify Connection Details

  Document Verifier/Field Inspector/Approver

  • Edit Applications

  • Send Applications Back to Citizens

  • Reject Applications

  • Verify and Forward Applications

  • Approve Connections

• Configure Water Services

  • Configure water calculator service

  • Configure water disconnection service

  • Configure water disconnection calculator service

  • Configure master data templates for water charges

  • Configure water & sewerage UI screens

  • Configure water & sewerage reports

  • Configure privacy for water & sewerage module

• Configure Sewerage Service

  • Configure disconnection service for sewerage

  • Configure sewerage calculator service

  • Configure disconnection calculator service

  • Configure master data templates for sewerage charges

• Configure National Dashboard For Water & Sewerage

• Implementation Guide For Water & Sewerage

• Functional Scope - Application features, functions and capabilities

• Citizen User Manual

  • File complaints

  • View complaints

  • Rate complaints

  • Reopen complaints

• Employee User Manual

  CSR:

  • File Complaints

  • Search Complaints

  • Reopen Complaints

  GRO:

  • Assign complaints

  • Re-Assign complaints

  • Share complaints

  • Reject complaints

  FME:

  • Request Re-Assign

  • Resolve Complaints

• Configure PGR services

  • Migrate PGR data

  • Configure master data templates for PGR

• Configure National Dashboard For PGR

DIGIT Urban Stack is a set of Open APIs, services, and reference implementations, set up as a public good, to allow government entities, businesses, startups, and civil society to use a unique digital Infrastructure and build solutions for urban India at a large scale. It provides a set of open standards, specifications and documentation to create a level playing field and enable ecosystem players to innovate on the stack. As a public good, the platform is provided without profit or restriction to all members of society.

Explore the urban reference applications below:

• Local business license issuing system

• Property tax system

• Water & sewerage connections

• Citizen complaint resolution system

• Residential construction permit system

• mCollect - demand based revenue collection

• Fire safety certification (NOC)

• Counter Employee:

  Document Verifier/Field Inspector/Approver

• Citizens:

  Stakeholders:
• Document Verifier/Field Inspector/NOC Verifier/Approver

• Functional Scope - Application features, functions and capabilities

• Citizen User Manual

  • Apply for Fire NOC

  • Pay NOC Fees & View Application Status

• Employee user Manual

  Counter Employee:

  • Create and Submit New Application

  • View Application Status

  Document Verifier/Field Inspector/Approver

  • Forward Applications

  • Reject Applications

  • Refer Applications

  • Send Back Applications

  • Approve Applications

  • Reject Applications

• Configure Fire NOC Service

  • Configure calculator service for Fire NOC

  • Configure UI screens for Fire NOC

• Configure National Dashboards For Fire NOC

• Functional Scope

• Citizen User Manual

  • Search, download and print receipts

• Employee User Manual

  • Collect payment, search, print, and download payment receipts

• Configure master data templates for MCS module

• Configure services for MCS module

  • Configure e-challan service

  • Configure calculator for e-challan

  • Re-indexing configuration steps for MCS

• Configure UI screens for MCS

• Configure National Dashboards for Miscellaneous Collections

What is a tenant?

In the context of software architecture, a "tenant" typically refers to an individual or organization that uses a shared software application or service. Each tenant operates within its isolated portion of the application's resources, such as data, configuration, and user interface.

What is a multitenant system?

Multitenancy refers to a software architecture where a single instance of the software serves multiple tenants or clients. Each tenant typically has its own isolated and customizable environment, but they all share the same underlying infrastructure and codebase.

In a multitenant system, tenants are often distinguished by factors such as data, configuration, user interface, and access rights. This architecture is commonly used in cloud-based applications, where it allows software providers to efficiently serve multiple customers while minimizing infrastructure costs and maintenance efforts.

For example, in a multitenant web application, each tenant might have its own database or database schema or data partition, ensuring data isolation and security. However, all tenants share the same application codebase and runtime environment, reducing overhead and simplifying updates and maintenance.

Goals and Objectives

• Implement multi-tenancy to support multiple tenants within a single instance of the platform and product.

• Enable creation, updating, and searching of tenants/accounts

• Ensure data isolation and security by enforcing tenant-level authorization.

• Provide configuration options for administrators to customize system behaviour.

Key Stakeholders

• Development Team

• Project Stakeholders

• End Users

Acronyms

ULB: Urban Local Bodies (municipality)

DIGIT: Digital Infrastructure for Governance, Impact & Transformation

MoHUA: Ministry of Housing and Urban Affairs, Government of India

NUDM: National Urban Digital Mission

DPG: Digital Public Good

Samaaj, Sarkaar, Bazaar: Society, government, market

NUGP: National Urban Governance Platform

NIUA: National Institute of Urban Affairs

SaaS: Software as a Service

MeITY: Ministry of Electronics and Information Technology

ICD: Classification of Diseases

JAM: Jan Dhan, Aadhar, Mobile

PT: Property Tax

PGR: Public Grievances Redressal

PMIDC: Punjab Municipal Infrastructure Development Company

DIVOC: Digital Infrastructure for Vaccination Open Credentials

SLA: Service Level Agreements

API: Application Programming Interface

ICT: Information, Communication and Technology

PFM: Public Finance Management

DoCA: Department of Consumer Affairs

TRAI: Telecom Regulatory Authority of India

Key Definitions

Software Stack: A software stack is a set of software subsystems or components needed to create a complete platform such that no additional software is needed to support applications. Applications are said to "run on" or "run on top of" the resulting platform. A complex software system is deconstructed into a stack using the principle of unbundling.

Platform: A platform is a plug-and-play business model that allows multiple participants (producers and consumers) to connect to it, interact with each other and create and exchange value. The vital aspect of platforms is that they afford interactions between people and services/products or other people. Platforms leverage underlying software stacks to facilitate these interactions.

Examples: Sunbird (Education), DIGIT (Governance), Uber (Ride Platform), AirBnB (Accommodation Platform),

Platform Architecture: An abstract description of the entities of a (software) system and how they are related. Among the most stable elements in a platform architecture are the modular interfaces (APIs ) that mediate between the platform and its complements. These interfaces are even more stable than the platform's interior core; thus, control over the interfaces amounts to control over the platform and its evolution.

Service: A self-contained logical representation of a business activity with a specified outcome. Service may consist of other underlying services. Services can be components in a software stack.

Examples: Tax Calculation Service, Content Management Service

Application: Application software (app for short) is computer software designed to perform a group of coordinated functions, tasks, or activities for the benefit of the end user. Apps may be backed by an underlying platform.

Examples: Bhim payment app, Uber rider app

Programme: a set of planned activities with predefined goals and objectives

Examples: Diksha, Ayushman Bharat

Solution: method or process to deal with a problem/challenge. Software applications enable parts of solutions.

Examples: Solid waste management, Traffic Management

System: An organised entity made up of interrelated and interdependent parts.

Examples: City, Computer

Tenant: DIGIT is a hierarchical multi-tenant system. The state can be a tenant. Departments can be the next-level tenant. So Punjab can be a tenant denoted by pb. The education department can be denoted by pb.education.

Role: Role can be configured to provide a set of access to the user. The "Approver" Role allows users to approve or reject the application but does not allow the user to edit the application.

User: When a user is created in DIGIT, they are mapped to tenant and role. So they have access only to those data that belong to that Tenant and can perform only those activities as defined in the role.

Workflow: Workflow is defined as a set of states e.g. New, Submitted, Verified, Approved. At each stage, different roles can perform different actions e.g. Verifier can verify an application only when the application is in the "Submitted" state. Abstracting workflows allows DIGIT to configure different workflows for different tenants. For instance, if Jalandhar wants to configure additional roles and steps in the Birth Certificate process (as compared to Amritsar) then it will be possible to do so. Registries: A registry is data verified by a competent authority. Registries can be DPIs if the data is made available through APIs so that others can use the same enabling combinatorial innovations.

About DIGIT

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