Property Tax System - Functional Specifications

Functional overview for stakeholders

Introduction

The Property Tax System provides a digital interface to make property assessments, pay property tax, generate payment receipts and monitor tax collection. The citizens can use it, Urban Local Body (ULB) counter field employees and ULB Administrators to accomplish their specific tasks. It is available as a mobile and web-based application.

Functional Scope

The property tax application features can be broadly classified as the following modules:

  1. Registration, Login and Creation of User Profile

  2. Filling an Assessment for a Property

  3. Searching for a Property

  4. Modifications to a Property

  5. Generate Demand Notice

  6. Payments collection and Receipts

  7. Dashboards and Reports

  8. General Features

Registration, Login and Creation of User Profile

Filing For Property Assessment

This feature enables citizens and employees to self-assess a new property for a financial year. It helps in registering the property in the system. The details of the property can be entered online and can be assessed for the calculation of the taxes.

The property tax system design is user-friendly and reduces the chances of error. The system calculates the tax automatically and creates the demand. If a user wants to reassess his property for any reason (for example - incorrect data, change in property etc), it can be done by editing the details of the last assessment.

An employee can edit the details of the last assessment, on behalf of the citizen based on the owner’s input. Citizens can track down the status of their incomplete assessment. Any incomplete assessment can be searched and completed.

Searching for a Property

Citizens or employees can track down the status of their incomplete assessment. Any incomplete assessment can be searched and completed.

Modifications to a Property

The property tax system provides the ability to capture mutation and transfer of ownership. It reduces interfaces between the user and the State and thus promotes greater transparency. It also helps in reducing the time taken for mutation after registration. The system provides the ability for alteration of assessment after verification and inspection. Any structural changes like addition/extension/reduction of existing built-up area or construction type OR utility changes like usage or occupancy impact the increase/decrease in property tax demand. These changes can be handled by the ‘Additional/Alteration of Assessment’ feature.

The system provides the ability for bifurcation/ amalgamation of property. The property bifurcation/ amalgamation undergoes an approval process. The parent property needs to be modified accordingly, which can be done in the system.

Generate Demand Notice

The system can automatically generate demand notices for a financial year based on set triggers like time-based rollover on the completion of a financial year. The system notifies the citizens about the demand through SMS/Email. The generated bills can also be grouped and printed for physical distribution by the ULB employees. The system enables employees to merge and download bills based on defined parameters to plan distribution drives.

Payments collection and Receipts

The citizen/ employee can view the payment status of previous assessments from the Assessment History section. It allows users to pay assessment fees fully or partially. Assessment receipts can be downloaded from the assessment history section within the property details.

Reports and Dashboards

Property tax reports provide the facility to access the receipt register, cancelled receipt register, account receipt register, ULB-wise PT collection report, and DCB Register. All reports can be downloaded in PDF/XLS format. State-level administrators can monitor property tax collections, assessments and other information at a state level through dashboards.

General Features

System specification in compliance with the Ease of Doing Business (EODB) BRAP 2019.

Reform No.
Reform Area
Weightage (score)
Recommendation
Remarks

7

Land administration and Transfer of Land and Property

3

Digitize land transaction deeds of last 10 years at all sub-registrar offices and make the same available on an online system to check for ownership details and history. The metadata should be searchable for each record and a soft copy of the registered deed should be available. The searchable metadata available should be:

i. Name of buyer

ii. Name of seller

iii. Survey no.

iv. Registration number

v. Registration date

The feature of ‘Property Registry’ in the product will enable this recommendation

8

Land administration and Transfer of Land and Property

3

Digitize and publish the updated Record of Rights (ROR) at all Revenue department offices online in public domain for all areas of the State/UT. The searchable metadata available should be:

i. Name of buyer

ii. Name of seller

iii. Date of mutation

iv. Survey no.

The Property tax system enables this capability

9

Land administration and Transfer of Land and Property

2

Digitize and publish data of Property Tax payment dues online in public domain for all the Urban Local Bodies (ULBs) in the State/UT. The searchable metadata available should be:

i. Name of the Property Tax payer

ii. Property Tax dues

iii. Survey no. of land / Unique Identification no. of property

This feature is enabled by the citizens itself

10

Land administration and Transfer of Land and Property

2

Digitize cadastral maps of all rural areas in the State/UT and make them available in public domain

This can be enabled and worked on by the state team

11

Land administration and Transfer of Land and Property

5

Integrate the below-mentioned records on one website:

i. Data of land transaction deeds for last 10 years at all sub-registrar offices (Name of buyer, Name of seller, Registration number, Registration date, Survey no.),

ii. Updated Record of Rights at all Revenue department offices (Date of mutation), and

iii. Data of Property Tax payment dues at all urban areas of the State/UT (Name of the Property Tax payer, Property Tax dues)

iv. Revenue Court case data (Court case number, Name of parties involved, Date of filing of court case, Status of case [Ongoing/Resolved])

v. Civil Court case data (Court case number, Name of parties involved, Date of filing of court case, Status of case [Ongoing/Resolved])

The website should be publicly accessible. It will help in establishing property ownership and identify tax encumbrances. The integration should be done for all areas of the State/UT.

The integration with external portals and systems of other departments can be enabled by state teams who can enhance the offered product to cater to this recommendation

12

Land administration and Transfer of Land and Property

2

Implement an online application system having the following features

i. Mandatory Online application submission including submission of draft deed and other documents

ii. Provision of online payment of Stamp duty and Registration fee

iii. Auto generation of appointment date and time on making the payment of Stamp duty and Registration fee

The system will provide these capabilities which can be customised as per the state specific rules and regulations

13

Land administration and Transfer of Land and Property

1

Provide model deed templates for sale, gift, lease, mortgage and rent in downloadable and editable format along with instructions to use them

This provision is made available through the ULB portal to make these features accessible to the citizens

14

Land administration and Transfer of Land and Property

2

Integrate the mutation process with the registration process and mandate initiation of mutation process (Revenue department and/ or ULB) as soon as the deed is registered. Ensure that:

i. Information to mutation authority to be automatically shared on completion of transaction (registration). This should be considered as initiation of mutation process.

ii. No separate application from transferee to be required.

iii. SMS/email should be sent to transferee/ transferor to inform about the initiation of mutation

The integration with external portals and systems of other departments can be enabled by state teams who can enhance the offered product to cater to this recommendation

List of Features- Property Tax

List of Functionalities
Corresponding Features

Registration, Login, Creation of User Profile

Provision for Language Selection during first time registration via Mobile/ Web App.

OTP Based Login for Citizen/ Employee via Mobile/ Web App

Login Credentials for various hierarchy of employees.

Provision of Personalized Profile for Citizen/ Employee on Web App

Filing an assessment for a property

Citizen/CSC : Assess New Property (By Different Financial Years).

Citizen/CSC : Capture Address, Assessment Info, Owner Info.

Citizen/CSC : View/Print Summary of Filled Form

Searching for a property

Citizen/CSC : Search Property (By Mobile No,City, Property Tax Unique ID, Existing ID).

Citizen/CSC : View the Searched Property

Citizen : View My Properties

Citizen : View Incomplete Assessments

Citizen/CSC : Edit the Searched Property

Citizen/CSC : Reassess Searched Property

Generate demand notice

Generate Demand Notice based on periodic basis

Group/ Print/ Cancel Demand Notices

Send notifications to citizens on demand generation- SMS, Whatsapp, Email, Physical bill

Modifications to a property

Mutation of property and change of ownership details

Capture Extension/ Addition and Alteration and reassessment based on changed property details

Bifurcation/ Amalgamation of property

Payment collection and receipts

Payment of TAX (Online,Cheque,Cash,DD) : During Assessment

Payment of TAX (Online,Cheque,Cash,DD) : Partial Payment

Citizen/CSC : Download Receipts for payments

Dashboards and reports

State Dashboard : View Reports for Total Collections, Properties Assessed, ULBs on Prod, Usage Type, Payment Distribution

State Dashboard : PT Collection Timeline (Monthly,Weekly)

State Dashboard : ULB Wise (Collection, Assessments)

Cancelled Receipt Register Report

PT Collection Report (ULB/Date Wise)

General features

Notification

Legacy data migration

System assigns a unique property ID based on the Process defined in the ULBs.

System has the facility to classify the property based on its type.

System allows changing the type of property.

Configuration masters

Configurable Rate Master (ULB Specific) : Fire Cess/ Building Height

Charges & Calculation : Calculation Engine, Rebate, Penalty

State Masters : Property Ontology, Documents List, Employee Data Mapping, Boundary Data Mapping

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