Grievance Sub Type
Browse details on configuring master data template
Introduction
The grievance sub-type defines the second level of classification of grievances which are related to ULB’s functions and adds detail to a grievance type.
Data Table
The data table below represents the structure of the template and is given here to explain the template in detail.
1
SLS01
No Street Light
कोई स्ट्रीट लाइट नहीं है
SLS
TP
48
2
SLS02
Street Light Not Working
स्ट्रीट लाइट काम नहीं कर रही है
SLS
TP
48
3
WNS01
Illegal Discharge of Sewage
सीवेज का अवैध निपटान
WNS
PHS
48
The data given in the table is sample data.
Procedure
Data Definition
1
Grievance Subtype Code
Alphanumeric
64
Yes
Unique code is given to the grievance subtype and is used to uniquely identify the complaint subtype. E.g. SLS01 given above in data table to identify Street Lights complaint subtype
2
Grievance Subtype (In English)
Text
256
Yes
This is the text or string stating grievance subtype in English
3
Grievance Subtype (In Local Language)
Text
256
Yes
This the text or string stating the grievance subtype in local language like Hindi, Telugu etc. whatever is applicable
4
Grievance Type Code
Reference
64
Yes
Reference to parent grievance type code from the Grievance Type entity
6
SLA (In Hours)
Decimal
(5,2)
Yes
This field defined the service level agreements in hours. This the time within which a complaint raised to be resolved
Steps To Fill Data
Download the data template attached to this page.
Have it open and go through all the headers and understand the meaning of them by referring 'Data Definition' section.
Make sure all the headers, its data type, field size and its definition/ description is understood properly. In case of any doubt, please reach out to the person who has shared this document with you to discuss the same and clear out the doubts.
Identify all different subtypes of grievances based on ULB’s functions and grievance types.
Start filling the data starting from serial no. and complete a record at once. repeat this exercise until the entire data is filled into a template.
Verify the data once again by going through the checklist and taking care of every checklist point/ activity mentioned in the checklist.
Checklist
The checklist is a set of activities to be performed after the data is filled into a template to ensure data type, size, and format of data is as per the expectation. These activities have been divided into 2 groups as given below.
Common Checklist
This checklist covers all the activities which are common across the entities.
To see the common checklist refer to the page Checklist consisting of all the activities which are to be followed to ensure complete and quality data.
Entity Specific Checklist
This checklist covers the activities which are specific to the entity.
1
Grievance Subtype code should not have any special characters other than ‘-', and '_’
SLS01 - [Allowed]
SLSA - [Allowed]
SLS#1 - [Not Allowed]
2
Grievance Subtype should be text and should not contain special characters other than ‘-', '_', SPACE
No Street Light - [Allowed]
No Street Light# -[Not allowed]