Local Business License Issuing Module Functional Specifications

Functional overview for stakeholders

Introduction

The Local Business License Issuing application provides a digital interface, allowing citizens to apply for the Trade Licence and subsequently make the trade licence fee payment online.

The Local Business License Issuing application enables:

  • Ease of doing business — Traders can apply for new licences, renewals, amendments, and supplemental licences

  • Regulatory Tracking — Administrators can track and manage regulatory processes

  • Shorter Timelines — Streamline and automate business licencing processes and help a business to be set up quickly

  • Data-driven decision making — The application collates valuable information on the economic activity and employment opportunities in a ULB

Functional Scope

The list below summarizes the key features supported by the TL module -

Registration, Login and Creation of User Profile

Applying for a Trade Licence

Users can apply for a new Trade Licence from the system. They can select the type of license to apply. The user enters trade details, owner details and documents after which the application can be reviewed and submitted. Similarly, a counter employee can also apply for a trade licence on behalf of the citizen. The system has a workflow integration that enables stage-wise approval before issuing the Trade Licence.

Trade License Issue

The system has the facility to assign the application to the respective Inspector for survey and verification. After the application is submitted, it goes to the document verifier. The next step after document verification is field inspection. After the field inspector’s approval, the TL is approved by the approver.

Modifications to a Trade Licence

The system has the facility to edit/update the application based on the inspection report against the application.

Trade Licence Renewal

The system has the facility to provide a hassle-free renewal process for citizens and employees, leading to increased revenues, by reducing unlicensed trades. The system allows the sending of SMS and email notifications and reminders based on the renewal cycle.

Payment and Fee

Dashboards and Reports

General Features

System specification in compliance with the Ease of Doing Business (EODB) BRAP 2019

Reform Number
Reform Area
Weightage (score)
Recommendation
Remarks

80

Sector Specific

2

Implement an online application system with the following features:

i. Online submission of application without the need to submit physical copy of application

ii. Eliminate physical touchpoint for document submission

iii. Allow option of online payment of application fee

iv. Allow applicant to track status of application online

v. Applicant can download the final certificate online

Already available in the system

List of Features- Trade Licence

List of Functionalities
Corresponding Features

Registration, Login, Creation of User Profile

Provision for Language Selection during first-time registration via Mobile/Web app.

OTP Based Login for Citizen/ Employee via Mobile/ Web App

Login Credentials for the various hierarchy of employees

Provision of Personalized Profile for Citizen/ Employee on Web App

Applying for a Trade Licence

Citizen/CSC: Enters Trade Details, Trade Units, Accessories, Owner Details.

Citizen/CSC: Upload Documents

Citizen/CSC: ULB Wise Trade Selection

Citizen/CSC: Calculation Breakup Based on Selected Trade

Citizen/CSC: Multiple Accessories Field Count

Citizen/CSC: Multiple Trade Licence

Citizen/CSC: Download/Print Application Summary

Citizen/CSC: Download/PRINT Trade Reference No

Citizen/CSC: View the applied licences

Citizen: Pays for the licence post-verification

CSC: Collects fee post verification

Issue of trade licence

Document Verifier : Verify & Forward/ Reject the application

Licencing Inspector: Verify and Forward/ Send back/ Reject the Application.

Licencing Officer: Approve/ Send back the Application

Licencing Officer: Reject/ Cancel the Application

Modification to a Trade Licence

Edit/ Update the Application based on the Inspection report against the application.

Renewal of a Trade Licence

Renew trade licence

Payment and Fee

Configurable Workflow Rights : Edit & Payment Collection

Payments & Collection : Various Payment Modes

Dashboards and reports

Cancelled Receipt Register Report

Trade licence collection

Trade licence application status- showing the number of licences approved/rejected

Trade licence ULB-wise status

State Dashboard: View Reports for Total Licences, Licences Issued, Payment Collected, Payment Distribution

General features

Notifications : SMS Notifications

Charges & Calculation : Calculation Engine

Charges & Calculation : Rebate/ Penalty- Date Based

Charges & Calculation : Ad-Hoc Rebate/ Penalty

Charges & Calculation : Exemptions Trade Type & Owner Type

Configuration masters

Configurable Workflow Rights : Edit & Payment Collection

Configurable Verification & Approval

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