FSM User Manual
The DIGIT-Faecal Sludge Management (FSM) allows citizens to raise service requests for desludging and pay the fees for the service delivery online. For governing bodies and vendors, it makes service delivery easier and captures information end-to-end, ensuring waste pick up and its disposal at the correct treatment plant. Real-time tracking of service delivery, along with the availability of rich transactional data allow decision makers to ensure a better citizen service experience and promote a cleaner/healthier environment.
Key Features
Apply for desludging services
Make payment for services
Register desludging operators
Update vehicle logs
Manage vendors, vehicles and drivers
User Roles
Refer to the table below to understand the different user roles and the scope of action linked to each role. The manual provides a detailed description of how to use the system for each role.
Citizen
Apply for desludging services
Make payment for services
Individuals and society groups/communities
Desludging Operators (DSO)
Take action on assigned service requests
Private or government entities
Septage Treatment Plant Operator (SeTPO)
Update vehicle log
Private or government entities
Employees
Apply for desludging services on behalf of citizens
Receive payment from citizens over the counter
Send back applications
Reject applications
Assign DSOs to service requests and update the status of the service requests
ULB employees
Using FSM
This section guides you through the details of using the FSM module for each role. Click on the relevant role below to learn more about how to use the FSM system.
Employees
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